Receiving Windows 7 Not Genuine Messages

T

TDRare

New member
Local time
7:49 AM
Messages
8
Questions are concerning the computer i built for my son about 13 months ago. He's running OEM Windows 7 Pro 64-bit on an Asus Z87-A with 8GB RAM.

Just in the last two weeks he has starting receiving the "Windows not genuine" popup. Control Panel>System shows Windows is activated and genuine, as it has been since install.


Here is the output from the MGADiag Tool.



Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-9JGFM
Windows Product Key Hash: DgjjlSkfQ8i7Pz3iMNcd4TldLx4=
Windows Product ID: 55041-089-6003624-86889
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {5F221696-8A2A-47CA-B830-0261D2934A3E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5F221696-8A2A-47CA-B830-0261D2934A3E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-089-6003624-86889</PID><PIDType>6</PIDType><SID>S-1-5-21-785940554-2720864691-1112629238</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1007</Version><SMBIOSVersion major="2" minor="7"/><Date>20130517000000.000000+000</Date></BIOS><HWID>12F03507018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-089-600362-03-1033-7600.0000-3482013
Installation ID: 006882616711950374093412640744484164217971208751219225
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9JGFM
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/5/2015 12:16:19 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 1:4:2015 00:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAln2WEfprrBCgUVKOLBRoGP5nyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  BGRT            ALASKA        A M I
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home built
OS
Windows 7 Professional 64 bit
CPU
Intel 4670K
Motherboard
Asus Z87-A
Memory
Corsair 8GB (2 x 4GB)
Graphics Card(s)
Asus Geforce GTX 750Ti
Hard Drives
Intel 180GB SSD
WD Black 640GB
WD Black 640GB
Antivirus
Avast 2014 Free
Browser
Firefox
The installed license is a Volume MAK license - not usually available to the public. From where did you acquire this license?

This could be caused by a number of things -
please first check whether KB3004394 is installed. If it is, please install KB3024777 to remove the earlier update, then reboot twice, and post a new MGADiag report

If 4394 is not installed, then it may be a corrupted SoftwareDistribution folder...

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

reboot twice, and run another MGADiag report - post the results.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks for the quick reply.

To answer the first question; I acquired the Windows license and some of the computer hardware through a local computer education vendor that sells systems along with training courses. I bought the pc for my son while taking some intro .net programming.

I'll check into the items you mentioned and will report back.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home built
OS
Windows 7 Professional 64 bit
CPU
Intel 4670K
Motherboard
Asus Z87-A
Memory
Corsair 8GB (2 x 4GB)
Graphics Card(s)
Asus Geforce GTX 750Ti
Hard Drives
Intel 180GB SSD
WD Black 640GB
WD Black 640GB
Antivirus
Avast 2014 Free
Browser
Firefox
KB3004394 installed successfully on 9Dec2014. KB3024777 tried to install on the 12th but failed. It has tried to install almost daily (probably with each shutdown since then) but each attempt has failed.

I tried to manually install it by downloading the patch from Microsoft Download Center, but it failed as well.

One update was successfully installed between 4394 and 4777 - KB2952664.

Should I try to uninstall KB3004394?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home built
OS
Windows 7 Professional 64 bit
CPU
Intel 4670K
Motherboard
Asus Z87-A
Memory
Corsair 8GB (2 x 4GB)
Graphics Card(s)
Asus Geforce GTX 750Ti
Hard Drives
Intel 180GB SSD
WD Black 640GB
WD Black 640GB
Antivirus
Avast 2014 Free
Browser
Firefox
Yep - if/when the uninstall fails, please post the C:\Windows\windowsupdate.log file, and the C:\Windows\Logs\CBS\CBS.log file (compressed please - it tends to get rather large!)
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
KB3004394 appeared to uninstall successfully. No errors were reported. It asked that I reboot, and processed updates on restart. Attached are my windowsupdate log and CBS log in a zipped archive.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home built
OS
Windows 7 Professional 64 bit
CPU
Intel 4670K
Motherboard
Asus Z87-A
Memory
Corsair 8GB (2 x 4GB)
Graphics Card(s)
Asus Geforce GTX 750Ti
Hard Drives
Intel 180GB SSD
WD Black 640GB
WD Black 640GB
Antivirus
Avast 2014 Free
Browser
Firefox
Just wondering if you have had a chance to review the files I posted. Thanks.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home built
OS
Windows 7 Professional 64 bit
CPU
Intel 4670K
Motherboard
Asus Z87-A
Memory
Corsair 8GB (2 x 4GB)
Graphics Card(s)
Asus Geforce GTX 750Ti
Hard Drives
Intel 180GB SSD
WD Black 640GB
WD Black 640GB
Antivirus
Avast 2014 Free
Browser
Firefox

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Antec desktop; Acer Aspire laptops
OS
Windows 7 Professional 64-bit
CPU
Desktop i5; Acers i5 & i7
Memory
desktop 16GB; 1 Acer 8GB & 1 Acer 16GB
Hard Drives
1TB split into 2 equal partitions [OS and data] usable by RJS
Internet Speed
AT&T DSL
Browser
FF, GChrome, msIE
Other Info
Windows 7 Firewall, Emsisoft AM/AV, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine
TDRare said:
Just wondering if you have had a chance to review the files I posted. Thanks.
Click to expand...

They look fine - how is the system behaving now?
Are you still getting non-genuine notifications?
If so...

What AV are you using?
Try this...



Please disable real-time scanning/protection and reboot

If the notification has disappeared, re-enable real-time scanning and reboot again

If the notification is still present, first check whether the real-time scanning is still switched off.

If so, then re-enable it and post the result.

If it's turned itself back on then tell me or try again using a different disable option.

Post back with the results
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Seems Fixed

No non-genuine notices for the past 3 days now. Seems to be corrected (fingers crossed). Thanks so much for the assistance NoelDP!
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home built
OS
Windows 7 Professional 64 bit
CPU
Intel 4670K
Motherboard
Asus Z87-A
Memory
Corsair 8GB (2 x 4GB)
Graphics Card(s)
Asus Geforce GTX 750Ti
Hard Drives
Intel 180GB SSD
WD Black 640GB
WD Black 640GB
Antivirus
Avast 2014 Free
Browser
Firefox
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