Solved Recent BSOD, probably after updating to FF 12 or having installed DAP

[SKG]

My laptop's a Vaio VGNCS35GN. The laptop came with preinstalled Vista. But i later switched to Win 7 Prof 32 bit. It's a licensed version my institute subscribes to. i bought my laptop almost three years back. The hard drive had been replaced about a year back as i had a BSOD problem back then also. (You can check that thread here: http://www.sevenforums.com/crashes-debugging/163798-vaio-vgncs35gn-crashes-everytime-hibernates.html)

I recently installed DAP, the download accelerator program and updated my Firefox to 12, later 13. But i'm back to using FF 12 as i found FF 13 to be a bit unstable. These are the only changes that i have recently made.

There has been a problem with one of my USB ports. It sometimes doesn't detect my external HD, and whenever i resume my laptop from sleep or hibernation i get an error saying that "One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it."

Diagnostic Report (1.9.0027.0):
-----------------------------------------

Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-M8TCM
Windows Product Key Hash: sJ7oUhOJ4Kd2A7z8xg+jP46n5SA=
Windows Product ID: 55041-011-1856294-86138
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {37632C79-EB72-42AB-9C3C-AF727E6C60DC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{37632C79-EB72-42AB-9C3C-AF727E6C60DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-011-1856294-86138</PID><PIDType>6</PIDType><SID>S-1-5-21-1577716715-3192370229-372933202</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CS35GN_B</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R2060Q2</Version><SMBIOSVersion major="2" minor="4"/><Date>20090901000000.000000+000</Date></BIOS><HWID>D0313107018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACC5990BB5AE586</Val><Hash>+siH9jPFFWEiY6hWeH+NQ8EEFnc=</Hash><Pid>89409-707-4892651-65973</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-011-185629-03-1033-7600.0000-1732011
Installation ID: 000915969094669171146184988593102200794916574735522052
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: M8TCM
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 6/27/2012 11:21:02 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:6:2012 15:30
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEAeqjWIyK/Yv96f1R7no768mKYKiyyvxqUYKdGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            Sony        VAIO
  FACP            Sony        VAIO
  HPET            Sony        VAIO
  BOOT            Sony        VAIO
  MCFG            Sony        VAIO
  ASF!            Sony        VAIO
  SLIC            Sony        VAIO
  SSDT            Sony        VAIO
  SSDT            Sony        VAIO

 

[writhziden]

Problem Device:

Unknown Device	USB\VID_0000&PID_0000\5&24826C9F&0&1	43

Do you know what the above is?


Crashes were likely caused by yk62x86.sys which is your Marvell Yukon networking driver. Yours is old and should be updated from your manufacturer's support site. I note that your LAN drivers are also old. You should update those, as well.

If VAIO does not supply updates to the devices:

Marvell - Support - Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller

http://downloadcenter.intel.com/Default.aspx - Intel(R) WiFi Link 5100 AGN

 

[SKG]

Since the last time i posted the computer hadn't crashed till today morning. After which, i updated the 2 drivers you asked me too (i hope i got them right). But it crashed just a while back again, and this time i did not even get a blue screen. The screen just turned dark, after which the computer rebooted by itself. And both times today, the programs which were running was Firefox 12 and a MS Backup of my files.

I had also failed to mention this previously, but i had recently updated my Flash player, which is causing some stability issues for my browser. But i am not sure whether it can effect a crash.

I am attaching/pasting the reports of the 3 diagnostic tools.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-M8TCM
Windows Product Key Hash: sJ7oUhOJ4Kd2A7z8xg+jP46n5SA=
Windows Product ID: 55041-011-1856294-86138
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {37632C79-EB72-42AB-9C3C-AF727E6C60DC}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{37632C79-EB72-42AB-9C3C-AF727E6C60DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-011-1856294-86138</PID><PIDType>6</PIDType><SID>S-1-5-21-1577716715-3192370229-372933202</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CS35GN_B</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R2060Q2</Version><SMBIOSVersion major="2" minor="4"/><Date>20090901000000.000000+000</Date></BIOS><HWID>D0313107018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACC5990BB5AE586</Val><Hash>+siH9jPFFWEiY6hWeH+NQ8EEFnc=</Hash><Pid>89409-707-4892651-65973</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-011-185629-03-1033-7600.0000-1732011
Installation ID: 000915969094669171146184988593102200794916574735522052
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: M8TCM
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/19/2012 7:23:31 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:6:2012 15:30
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABAABAAIAAAABAAAAAwABAAEAeqjWIyK/Yv96f1R7no768mKYKiyyvxqUYKeKskbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Sony VAIO
FACP Sony VAIO
HPET Sony VAIO
BOOT Sony VAIO
MCFG Sony VAIO
ASF! Sony VAIO
SLIC Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO

 

[HoneycombAG]

You don't have to use Download Accelerator Plus; the Firefox-extension equivalent is DownThemAll!

From what I'm seeing in Debugging Tools for Windows:
It may not just be USB but it's your graphics chip drivers that are possibly out of date.
This blue screen crash was caused by Intel Graphics Kernel Mode Driver.
You may also have disk errors that needs to be checked with chkdsk /r on all disks, possibly the one that contains the paging file.

You'll also need to check if the Sony Firmware Extension Parser driver needs an update.

 

[SKG]

I had uninstalled DAP as soon as the first problem emerged, as I never really used it much. (@Honeycomb: thanks about that addon. I'll try it out.)
I did a checkdisk, and i did not find any obvious errors. I'm an absolute novice at these things, so i cannot really be sure, but there were no bad sectors, etc.

& I'm not really sure how to update the Intel Graphics Kernel Mode Driver (could you provide me a link) or for that matter what does "(read: KERNEL_DATA_INPAGE_ERROR)" mean? Please be a bit more specific.

Anyway, I had a third crash today. A while back. MS Backup was running (as far as i can remember it is the only program which is common to all the 4 crashes). i was also cut-copy-pasting a few files here and there. No other programs were running.

I am pasting/attaching the diagnostic reports in the next post.

 

[SKG]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-M8TCM
Windows Product Key Hash: sJ7oUhOJ4Kd2A7z8xg+jP46n5SA=
Windows Product ID: 55041-011-1856294-86138
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {37632C79-EB72-42AB-9C3C-AF727E6C60DC}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{37632C79-EB72-42AB-9C3C-AF727E6C60DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-011-1856294-86138</PID><PIDType>6</PIDType><SID>S-1-5-21-1577716715-3192370229-372933202</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CS35GN_B</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R2060Q2</Version><SMBIOSVersion major="2" minor="4"/><Date>20090901000000.000000+000</Date></BIOS><HWID>D0313107018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACC5990BB5AE586</Val><Hash>+siH9jPFFWEiY6hWeH+NQ8EEFnc=</Hash><Pid>89409-707-4892651-65973</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-011-185629-03-1033-7600.0000-1732011
Installation ID: 000915969094669171146184988593102200794916574735522052
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: M8TCM
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/20/2012 12:34:44 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:6:2012 15:30
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABAABAAIAAAABAAAAAwABAAEAeqjWIyK/Yv96f1R7no768mKYKiyyvxqUYKeKskbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Sony VAIO
FACP Sony VAIO
HPET Sony VAIO
BOOT Sony VAIO
MCFG Sony VAIO
ASF! Sony VAIO
SLIC Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO

 

[HoneycombAG]

Updated the latter post. Please run chkdsk /r on your MS backup volume (external HDD). I also linked everything to the Driver Reference Table.

   Note

If you don't have sufficient memory in your system, running a full disk check within Windows will take up lots of resources and make your system sluggish. In this case, it's best to do it in the Windows Recovery Environment.

Have you tried running Memtest86+? You have to be exceptionally careful, especially while following steps 2 and 3 in the tutorial, and please be careful when inserting/removing modules. Make sure to ground yourself to discharge any static electricity before working around with computer parts.

 

[SKG]

Firstly, I should start by saying that i woke up a while back to find that MS Backup had successfully completed. There were no parallel programs running, so it may (or not) have helped. So, while that's a relief, i still don't know what were causing the BSODs.

So, i'm trying out the suggestions one by one, so I'll respond accordingly.

Intel Graphics Kernel Mode Driver (IGKMD): The link you provided led me to this (http://downloadcenter.intel.com/Default.aspx). There when I searched for IGKMD (http://downloadcenter.intel.com/Sea...g&keyword="Intel+Graphics+Kernel+Mode+Driver"). I got two results and I chose the 32-bit one. (http://downloadcenter.intel.com/Det...adType=Utilities,+Tools+and+Examples&lang=eng). I then downloaded the IPDT installer and installed the program. When i ran the IPDT i got the attached result (TestResults.txt). Apparently there is no problem, as all the tests passed successfully. But i cannot really be sure, so please go through the attachment.

Sony Firmware Extension Parser driver: The link provided lead me to this (Sony eSupport - Electronics - Select Your Model). However, when i enter my laptop's model number (VGN-CS35GN) it is not found in the list. What does that mean?

I have run a chkdsk on both the drives of my laptop's HD. I have also run it on my backup external HD. There were no bad sectors etc.

I will run the Memtest & let you know later.

 

[writhziden]

However, when i enter my laptop's model number (VGN-CS35GN) it is not found in the list. What does that mean?

It means you probably should contact Sony support directly (via e-mail) for driver support on your system.

Make sure to run Memtest86+. Memtest and Memtest86+ are two different programs.

Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

   Warning

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!

For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:

1. Shut down and turn off your computer.
2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.

Once these steps have been followed, it is safe to remove and replace components within your computer.

 

[SKG]

My warranty runs till the middle of next month. So i've just three more weeks if i need any hardware changes. What should i do?

 

[writhziden]

For the USB issue alone, I would suggest you have it serviced.

You can try some USB troubleshooting first to see if it can be resolved at home if you'd like, but you paid for the Warranty and should use it.


USB Troubleshooting:

For the USB problems...

• Start with http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
  
  1. Shut down and turn off the computer.
  2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
  3. "Remove the computer from any port replicator or docking station, disconnect
     cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
  4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
     power from components is drained to clear the software connections between the BIOS
     and hardware and clear any corruption in the temporary memory.
  5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
     and mouse should suffice and be the only peripherals reconnected.
  6. Turn it on to reinitialize the software connections between the BIOS and hardware

 

[Vir Gnarus]

I agree with writhziden, in that this looks to be hardware. Don't bother trying to ascertain exact hardware; rather if you got an active warranty, put it to use ASAP before it expires. Do not allow them to try and "repair it". You'll probably need to request them to give you a replacement. Pressure them to do so, as they will try their best to repair and not replace. Naturally, back up your data to something else if at all possible, which I understand may be difficult as you're having problems with your USB (or the external drive itself is bad? Check it with another PC to confirm). Regardless if you ask them to repair or replace it, there's a possibility that they'll wipe your data.

 

[SKG]

I think i should make a couple of things clear.
I have three USB ports in my laptop. All three are functioning, but one among them is a bit loose: as in if my ext HD is attached, and i move my laptop around a bit, the connection gets lost and the HD is not detected for a while, but it is back soon enough. (If a pen drive is attached, there aren't any problems).
Regarding my external HD, i have run a chkdsk on all of them. Chkdsk found some errors on one, which it repaired. Subsequently, none of them have shown any erros. Neither have the pendrives, nor the partitions of my HD.

Normally, i would not have any issues in giving the laptop for repair. But i have a deadline to meet on 15th, and my warranty runs till 13th. So i'm in a bit of a dilemma here. Hope you can resolve it for me!

 

[SKG]

Another thing is that around a year back, i had to replace my laptop's LAN port because it (physically) fell to the floor (long story!) The LAN port was the only damage i could see. But the problematic USB port is right beside that LAN port. Can they be related?
I used to get the USB error message (PFA screenshots) when i went for the LAN port replacement (there was a few months gap between the 'crash' & the replacement, so i don't remember when the error messages first came).
When i asked the Sony guys, they asked me to format it. But i was unwilling to do so, as they would have reset it to Vista, & i would need to reinstall 7 again, apart from all the softwares/files/etc.
Does it / do i make any sense?!

 

[Vir Gnarus]

But the external drive fails to be detected properly regardless which USB port you use, correct? If that's the case, then the first possibility is the drive itself is bad (not uncommon for external drives), which you can ascertain by checking it with another PC. Or, another very likely cause is an internal issue with the USB controller, in which case there's no magic you can work to make it somehow fixed without an entire replacement (as in replacing the motherboard). If you wish, check the pins on all your USB ports to make sure there are no bent or broken pins. If they are bent, at least straighten and spread them out (when your PC is off, of course) so they will not short out on anything, and forgo using that port anymore.

If the only port causing woes is that particular port, then, well, don't use that port! But commonly if a port is down without any sign of physical damage then it's conducive of internal failure that will eventually spread to other ports and perhaps even other misbehavior from the motherboard.

If you are on a deadline for something in which you must use a PC, then you'll probably want to use something else in the meantime. If you're in desperation mode, use even a public PC like in a library or something. You'll need a reliable system, and right now your laptop is not one. Plus it will be a very costly decision to miss out on your warranty like this, as you will then need to purchase a new laptop. We can still work with you on trying to resolve this (though I don't think it'll be any good, as it evidently needs replacement), it's still wise to shift your work over to a more reliable environment in the meantime while we fiddle with this one.

 

[SKG]

I finally got back my laptop after over a month of negotiating with the people at the service center. They were quite unwilling to replace the motherboard.
Finally, i don't have the earlier problem.
I have reinstalled Win7 Prof 32-bit.
I am facing a minor problem regarding a few drivers: fingerprint, memory card, touchpad & SD card. All the drivers are available at the Sony site. (Support for VGN-CS35GN : CS Series : VAIO™ Laptop & Computer : Sony India)
But for some reason when i'm installing these 4 drivers i'm getting an error message saying that these drivers are not meant for my laptop or that these drivers are for Win7. The fingerprint one somehow got detected otherwise. I could download the touchpad driver from Synaptics. But i'm not being able to do anything for te memory card & SC card drivers. I understand it's a Ricoh device, but there site isn't really helpful.
I am attaching the perfmon report, as i'm not sure what other info you may need.

 

[Vir Gnarus]

Type "msinfo32" in start menu and press Enter, then from the window that pops up click File > Save. Send us the resulting file.

Part of me thinks what's happening here is that they may have put in another motherboard. Other then that, I'm not sure how to help you here with the drivers. It's something you may need to end up calling their tech support about, as they're more familiar with the hardware.

 

[SKG]

I am attaching the msinfo file. Please check it. The people at Sony are quite useless to be honest, so i don't expect much from them.

 

[SKG]

View attachment 232138Surprise..surprise... BSOD is back!
Attaching the .rar file (great job on the new tool, much more convenient)
Please have a look at it.

 

[Vir Gnarus]

This crash came too late, unfortunately. You may need to turn Driver Verifier and see what comes up from there. I'm sorry to hear the returned laptop did not fix the issue, hence why I try to urge OEM vendors to replace the entire PC instead of separate components. It sounds like you're having major issues with Sony just to replace a part (Sony is notorious for bad customer support), so replacing the whole laptop sounds highly unlikely.

We'll see what we can do from here on, but it does sound you may wanna start saving up some money for a replacement laptop from a more reputable brand name like Lenovo. They all have their faults, but so far I've heard Lenovo is topping charts in reliability and support. Not surprised given their laptop division is really IBM's old division. Best case scenario, however, would be you just getting new RAM or a HD, since either appears involved here with this latest crashdump.