Recent shutting down abd restarting by itself

[Allegra 50]

Hello,

I am new to this board so I thought the best place to start was general discussion. Ok, I have an HP laptop that has recently started shutting down and re starting itself. It offers me the option to start in SAFE MODE.

I also have gotten a few messages asking that I stop running the script that I am running or I could harm my computer. Both of these things are recent on a computer running windows 7 Home Premium 64 bit.

I must confess that I do not understand the script message at all, but I always agree to stop using it. My computer is my life line--quite literally as I am hearing impaired. I would appreciate any imput that you may have and I am more than willing to work to resolve these problems.

BTW, I have NIS 2011 and it says that everything is running fine. I do wonder if the tech who set this up did the right thing by keeping the old drive files in a new computer. Especially when the files are from a Windows Vista computer from several years ago.

Thank you in advance for your help!!

 

[Johnathan Lyman]

Hello Allegra 50 and welcome.

Let's tackle each problem separately as I don't think they are related to each other.

When it comes to a laptop restarting and seemingly random times, it's for a reason. In most cases, Windows created a BSOD error and restarted. To find out if this is TRUELY the case, when your HP logo appears when the computer is booting, press F8 repeatedly until you receive a menu of options. One of those options should relate to disabling "automatic restart" or something to that effect. If the machine "blue-screen's", read some helpful hints here: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html in order to better help us by getting all the information about the problem as possible.

In regards to this script message, in what program are you getting this error in? What are you doing when this error appears?

Also, please share with the class your HP's model number so we get a better idea of what we're looking that.

Thanks!!

 

[alphanumeric]

Press the windows key and the pause/break key to open the system screen. Then click Advanced system settings on the left. Now go to the advanced tab and click the settings button under startup and recovery. Now remove the check mark next to Automatically restart under System failure. Now hopefully instead of rebooting you will get an error message that you can write down. Once you have that it may be easier to find out what is causing it.