reinstallation dvd hangs on starting windows screen

[nancyc]

win 7 home prem 64 bit..dell sent a reinstall dvd, i put it in the computer, which is dell inspiron 620, hit any key, see the white bar across the bottom windows loading files, next screen says starting windows, and thats it... it hangs there frozen.......before i did this.......the other day .i did a quick format on the HD, while i had it out and hooked up to my sata adapter to my other good working computer.....

i didnt have the dvd that came with the computer, so dell sent me the reinstallation dvd......if all went well, then id have to download the needed drivers etc.........BUT i cant get it to get past the starting windows screen.............i set defaults in F2 then changed boot setting to boot from cd/dvd...nothing else was touched or changed.......its a seagate 1Tb hd and when its hooked to adapter its fine.....before i wiped it clean/formatted it, i removed all the threats and crap, and moved important things from it....This is my sisters dell comp and i took it to get it running again.........

Ive read so many sites and info on what to do, but nothing works or pertains to the computer......anyone here help with this??? short of paying dell tech support over a 100 bucs, which i wont do....or get a new HD, i dont know why it wont go past the starting windows screen

 

[ThrashZone]

Hi and welcome to SevenForums,
How did you format the drive ?
http://www.sevenforums.com/tutorials/91339-ssd-hdd-optimize-windows-reinstallation.html

 

[nancyc]

Hi
i took the HD out of the dell comp and hooked it to my sata/ide adapter, then to my own computer......i moved things off of it to save and scanned it all cleaned it up and where it says manage i did the quick format it is NTFS i didnt change anything.......after that i can see there is NOTHING on it......i think the HD is fine, i dont know if something else got erased in the quick format or not........i plugged HD into adapter again and moved some things to it to see if it was ok, and it was fine, then i removed the thing i put on it and its empty...........i cant figure out why it freezes up when starting windows screen comes up

 

[nancyc]

also, the only things i can get into are F2 which is bios AND F12, other then that, i CAN NOT get anywhere else or do anything else........when i put the HDD back into the dell pc and just turn it on, NO DISK or anything, besides hitting F2 or F12, which is all i can do.....all i see on the screen is white bar at bottom and words saying windows loading files...and it hangs there forever....does nothing else..............so i shut it down, had dell send me the reinstall dvd, i put the boot to dvd 1st then i do what it says, hit any key to begin, then i clearly see the windows loading files screen, just like before, but i can see the white bar actually loading then next screen is starting windows, and then it freezes/hangs...normally it would go right into the windows and set up etc...ive done all this before yrs ago, but not having this dumb issue......i clicked the link you had in your reply......how can i do this when i cant get anything on the comp except F2 or F12???

 

[ThrashZone]

Hi,
Did you review the tutorial link ?
Make a partition and mark it active ?

Not sure what the issue is with the media that was sent to you by Dell ?

One other note
What was the reasons for the clean install ?

 

[nancyc]

i saw the link and went thru it... just not sure how i get to all that when i cant get anything.......when i turn it on it goes right to windows loading files screen and does nothing......this is my sisters dell pc and 1 day it was working and the next day after some updates it started doing this.......turns it on and goes right to windows loading files, she cant even get F8 to do any reconfig or restore, at 1st she could but then that froze too, launch start up repair or restore point, or start windows normally, ALL froze and hung there.....so i took the computer to look thru it....i took out the HDD, its 1Tb sata its a 64bit..........i hooked it to my adapter etc etc, ran virus scans and malware and it had over 60 threats and a cpl virus threats, i got them off and did a quick format...now there is nothing.............im sure the dvd reinstall works fine but why it hangs upon starting windows is beyond me.......i guess i have to do something to the HD............but after looking at your link, how do i do that when only screen i can get are F2 F12 on dell inspiron 620 desktop????

 

[nancyc]

just read diskpart at pc start up....see? i cant even get the thing to get that far, it stops at STARTING WINDOWS...so i cant get to language screen then do all else after that

 

[nancyc]

and me creating a repair cd on MY OWN COMPUTER to use on dell computer is pointless, because dell sent me the reinstallation dvd for win 7 HP....is there something i have to look for or change or do in the F2 section, bios?? F2 is set up F12 is boot options.short of just buying another HDD, which im sure this one is fine, i dont know what else i can do...any paying DELL tech support, forget that........how can i make a partition if i cant get to any cmd screen

 

[ThrashZone]

Hi,
Yea I would suspect the disk has a root kit or something on it,
Clean all would be best but on 1tb might take a long time to complete
http://www.sevenforums.com/tutorials/52129-disk-clean-clean-all-diskpart-command.html
It would be more straight forward and cheaper to buy a new hdd
Hopefully the install media was not corrupted by the root kit ?

 

[nancyc]

just looked thru your links....dont have a problem with clean all....BUT again...how do i get to do that if after turning the computer on, only screen that comes up AT THIS POINT, is windows loading files, and it hangs there.....before the dell logo i can tap F2 set up or F12 boot options, I cant get anything when i tap F8 to get to the advanced boot options..........so where do i go to be able to TRY a clean all when computer starts that way

 

[ThrashZone]

Hi,
I believe you said you connected the drive to another computer and formatted it ?
Run clean and or clean all with the same method.
Also,
How to Make Disk Surface Test | MiniTool Partition Wizard Tutorial

 

[nancyc]

yes, i took the Dell HD out of computer and connected it to the sata/ide adapter, which is then connected to my own computer. this is what i got when i cked disk management area.........



simple....basic......NTFS......healthy (primary partition)
basic...931.51 GB......39MB health .........RECOVERY is 17.55GB NTFS healthy (active, primary partition)............OS 913.93 NTFS healthy (primary partition)

when i click on OS (dell hd) folder is empty... click on recovery for this HD, there are 2 folders...1 is recovery and its empty, the other is snapshot.....snapshots file folder has 3 DAT FILES......control, layout, snapshot....any ideas?????


also this is how i did the quick format..........

when i click on OS it shows empty folder...across the top of the box, it says, file, home, share, view, manage.....i click on manage then i see optimize, clean up, format..i click format...then a box says format OS... capacity 913GB, NTFS file sys......allocation unit size 4096 bytes volume label...OS.......format options, all that is there is quick format and its cked...........so how can i do a full complete clean/format with this HD hooked to the adapter which is connected to my own computer? im thinking the quick format didnt get into any bad sectors, and maybe there is a bad sector right where STARTING WINDOWS is, and thats why it wont go to next screen and start up................

so how do i go about doing a full clean/format when its hooked to MY computer?? and from what i typed here does primary partition mean anything??

 

[ThrashZone]

Hi and welcome to SevenForums,
How did you format the drive ?
http://www.sevenforums.com/tutorials/91339-ssd-hdd-optimize-windows-reinstallation.html

Using command prompt.

 

[nancyc]

ok....did the comd prompt diskpart clean all.....i feel the HD doing whatever its doing.....now when its done, will the black screen, diskpart window say that the cleaning is done???

i clicked on disk management and went to storage just to see and the disk thats being cleaned says 931.51 unallocated has lines in the space but also says not initialized.......so does that mean because its still cleaning??? so will the cmd black box say when its done cleaning??? so i can exit out of there???

 

[nancyc]

when this is all done cleaning and im set to do the partition......i just want a basic HD and be able to install win 7 home prem OS...so the part that says about choosing how much space to allocate etc etc...what am i to put?? this is a 1TB HD and i have a win 7 home prem reinstall dvd...i dont want it to be more complicated then i is..........before i did all this i told you what the format box said for a quick format.....capacity was 913GB ntfs allocation unit size said either default or 4096 and other numbers too actually.... so basically, what should i put for normal partition when asked???;

 

[nancyc]

how long do you think this will take??? its been going for 2hrs or so now.......and the cmd prompt diskpart doesnt say its finished, it feels like its still humming when i put my hand on it....and also like i said in disk management it says 931.51 GB unallocated and not initialized....so any thoughts??

 

[ThrashZone]

A long time
If windows pops up and prompts you to initialize it close the popup window you are already do it in command prompt
Follow the tutorial and be patient 1tb of space is a lot it may take 8hrs to clean all.

 

[nancyc]

yea but the tutorial looks like as soon as its done cleaning it goes right into partitioning, it has to be INITIALIZED 1st doesnt it??

 

[ThrashZone]

Hi,
No command prompt does that by you following the tutorial,
I can't very well post every step of the tutorial
But after clean all or clean is finished,
Create a partition
You format that again following the tutorial.
Then you mark that partition Active.
Then exit command prompt.

Shut down the computer = it's the easiest way to remove the device safely in win-7.
Then disconnect the device and install it in the other machine.
Start the machine and enter into the boot menu,
Insert the disk and boot to it,

See what happens

 

[nancyc]

well, NOTHING happened......i did just what tutorial said, followed it all......created a partition used the 100GB suggestion, it did everything the ex showed.....exit and shut it down took it off the adapter and hooked it back into the dell.......made sure dvd was 1st boot, turned it on and watched windows loading files load up then starting windows screen and then hangs AGAIN......i dont even get the little colored things that form into the window, just the words STARTING WINDOWS, and thats it....i hear the dvd still on high running , then it slows down.......so alll that and its still doing the same thing...........

its a 1TB seagate HDD all cleaned and partitioned just like your EX.... its a dvd from DELL......so i have no idea why its hanging on that screen...........when i go into F2 setup and go to boot, it shows the HDD 1st then it says hard disk then it says cd/dvd then usb etc etc........all i did was change the 1st boot from HDD to dvd hit enter save and exit
any thoughts????