Remove Unspecified Device

[navarre]

Hi there, hope someone can help me, i've searched the web and could not solve this very simple problem.

I installed a HP printer with the driver that i used for Win XP, it didn't work, i came to find out that for my printer (Deskjet 3820) to work on Win 7 i have to use the driver for a similar HP printer.

Now for that to work i have to remove my previous printer that appears listed on the unspecified devices only i can't seem to do it!!

How do i do such a simple task? Remove an unspecified device? Completely?

 

[TVeblen]

Hello navarre. Welcome to the forum.

Where is the unspecified device listed? In Devices & Printers or in Device Manager? Or both?

One important step in removing USB devices and drivers is to be sure the device is plugged in and turned on before removal from the system.

 

[navarre]

It's listed on both of them.

 

[TVeblen]

If you can't remove the device in Devices & Printers by right clicking on the Unidentified Device and choosing Uninstall (with the printer plugged in and on), then do the same in Device Manager.
Does either of those things work?