Repeated BSOD, error 0x0000007e, ndis.sys

[OmniDreamer]

Windows 7 Home Premium
- x64
- original installed OS on the system
- an OEM
- What is the age of system (hardware)? approximately 50 days
- What is the age of OS installation? approximately 50 days

I had zero problems with this laptop for the first couple of weeks. Then I got one BSOD and thought little of it. A few days later another. A few days later multiple. In the last few days I have a BSOD every time I turn on or reboot my laptop for at least the first 2 or 3 reboots. Sometimes it manages to boot but my network connections will not work. I have read that ndis.sys errors usually deal with the network drivers, but I have tried updating them and as far as I can tell I have the latest drivers for both my wireless and my Ethernet adapters.

I even thought it could possibly be fixed by performing a system restore with my restore discs that I made after getting my laptop. Unfortunately I get an error every time I try to use them so they're no help.

I desperately need some help here. I don't want to part with this laptop to try and have Amazon or MSI or whomever fix it under warranty while I sit around bored for 2 weeks or more.

 

[zigzag3143]

Windows 7 Home Premium
- x64
- original installed OS on the system
- an OEM
- What is the age of system (hardware)? approximately 50 days
- What is the age of OS installation? approximately 50 days

I had zero problems with this laptop for the first couple of weeks. Then I got one BSOD and thought little of it. A few days later another. A few days later multiple. In the last few days I have a BSOD every time I turn on or reboot my laptop for at least the first 2 or 3 reboots. Sometimes it manages to boot but my network connections will not work. I have read that ndis.sys errors usually deal with the network drivers, but I have tried updating them and as far as I can tell I have the latest drivers for both my wireless and my Ethernet adapters.

I even thought it could possibly be fixed by performing a system restore with my restore discs that I made after getting my laptop. Unfortunately I get an error every time I try to use them so they're no help.

I desperately need some help here. I don't want to part with this laptop to try and have Amazon or MSI or whomever fix it under warranty while I sit around bored for 2 weeks or more.

These were caused by a memory corruption. Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[OmniDreamer]

Thank you for the timely response. I will try to get the memtest done soon, but there is a problem with being thorough. I cannot open the bottom of my laptop to get to the RAM without voiding the warranty since there is basically one giant panel for accessing the bottom and the warranty sticker covers it. So at most I can run memtest and try to see if it tells me there is a problem with the RAM but I won't be able to do much more than that.

Its beginning to look like I will be forced to ship it off for 2 weeks or however long it takes.