Solved Samsung Smart Panel stating "Printer status not available"

[smurof7neves]

I have no idea what is causing this, but it is preventing me from printing two-sided. I can't see ink levels, the Smart Panel won't tell me when it is printing, in power-save mode, distributing ink, out of paper, or even when one of the covers is open. It just sits there with the message "Printer status is not available" and has been stuck like that since I transported it from my house to my dorm Sunday.

I have tried reinstalling the drivers and Smart Panel, from the web site AND CD, and rebooting. I have received various error messages while installing/uninstalling these, and when all is said and done, this message returns.

I can print, but any settings I change in preferences WILL NOT BE SENT TO THE PRINTER.

 

[seth500]

What's the model number of the printer? I would also remove all software related to the printer by using the installation program it should have a selection as to remove all software from the manufacturer. Also are all cables securely fastened to the printer. Also is the product supported for Windows 7.

 

[smurof7neves]

yes I did remove all files associated with the printer. It is a Samsung CLP-300.

 

[smurof7neves]

Seems to have been a problem with the USB cable. I removed one of the extensions and it works fine now.