I'm Jon Gordner, a PM on the User Experience team. As Clay wrote in his post, we created the Backstage View for the opportunity to take Office's OUT features - those that you use to do things to the whole file (rather than the content within it) - and make them a little more WYSIWYG - What You See Is What You Get.
Many of the Backstage features in Office suffer from low discoverability and we want to use the Backstage View to address that. We also want to help you get more out of the Backstage features that you already know. One of the best examples of a Backstage feature you know and likely rely on is Print. It's been around for ages and largely hasn't changed since you first used it:
Word 97's Print dialog box
Over time, while we've added a few features, things have stayed largely the same:
Word 2007's Print dialog box
Even though Print hasn't really changed in all these years, it is far from perfect. Has the following ever happened to you? After writing a document, you format the page so it looks just right. You click Print and walk over to the printer, only to discover in horror that you forgot to set it to print two-sided, or that a last minute margin change meant the last word of your document got pushed onto its own page. You realize this as you watch the first of 30 copies printing.
Considering how popular printing is (in Word it is the 8th most commonly used feature), we knew we could beat the existing workflow with one that was more straightforward and less frustrating. To figure out how to improve it we needed to first understand specifically how Print was failing users so we looked back to the WYSIWYG interaction model:
The five stages of WYSIWYG
When we looked at the steps one by one, Print didn't fare too well. Scanning the page is hard without Print Preview, and even if you remember to use it, you'll also have to dig around in the Printer Properties dialog box (which is out of the way of the normal workflow) to see if there is something to change (like if you are currently set to print two-sided.) Finding the right tool to use can be a bit of a challenge because tools related to printing are spread across the Page Layout tab, the Page Setup dialog box, the Print dialog box, and the Printer Properties dialog box, which is diffferent for every printer you use. To take advantage of the tools, you need to bounce between all of these dialog boxes and hopefully you remember to check Print Preview in between! After going through this whole process, you'll see the results on the page... the real page... the one made of paper. That's the part where you notice on the very first copy that you made some silly mistake and now need to start the whole process again. That's when it gets frustrating; that's when you're wasting both time and paper!
To improve this experience we needed to improve every stage of the process. By using the space available in the Backstage view, we've been able to consolidate everything you need into one place.
The Print tab in Office 2010's Backstage View
The first thing you'll notice when opening the Print tab is the Print Preview on the right. There is no need to remember to preview after you make a change since it's always there for you displaying what is about to print. Better yet, whenever you change a setting, the preview is automatically updated, so no matter how much tweaking you do to get it just right you'll always know what's going to come out of the printer.
On the left, we've combined the print-related settings people used most in all of those dialog boxes so that the Print tab is the only place you need to go to make sure you are printing what you want. If your printer at the office can staple and print two-sided, then when you are using that printer we'll show galleries that let you choose how to do those things. If your home printer doesn't support that fancy stuff then we keep it simple and only show you the galleries you can actually use.
To help you use these settings, we've created a new kind of gallery. It doesn't just show you the name of the feature, it tells you what the status is and describes it. This can help you figure out if you want to change the setting from what you have. You don't have to remember to check if you're printing two-sided since the answer is right there when you print.
Galleries show you the current settings so you don't have to remember to look them up
When you click on the gallery we'll show you the information you need to choose the right option. For instance, when you click on the gallery to select a printer we'll show you the status for each printer so you know right away which printers are working, which are running out of ink, or anything else that might prevent you from printing successfully.
See if a printer is available before you choose to print to it
Of course, if you are happy with the default printer and all of the default settings then you can still add Quick Print to the Quick Access Toolbar (QAT) just like in Office 2007 and send the document straight to the printer with a single click. For the keyboarders out there, Ctrl+P will take you to the new Print tab.
You can still add Quick Print to the QAT for one-click printing
The Backstage View Print experience has been built into Word, PowerPoint, Excel, Outlook, Publisher, and Project. Between the Print Preview and the galleries that show your current status, finding something you need to change before printing has never been easier. The tools to make any necessary tweaks are right there to use and the preview updating in real time helps you see the results before you print thus making it easy to fine-tune until you have it just the way you want it. Now that's WYSIWYG! You can be sure that with Office 2010 you will print it right on the first try - saving you frustration, time and even a few trees.
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