screen is not visible clearly and shuts down

Yuvraj

New member
Local time
7:06 PM
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1
OS = windows 7
dell inspiron 15r N5010
4 years old.
I dont know what the hell is going on with my laptop.
Sometimes it works fine and sometimes there are vertical lines on my laptop.i have attached the file with this post.please do have a look and suggest how to solve the problem.
it would be a great help.
thank you
 

My Computer My Computer

At a glance

windows 7 64 bit
Computer type
Laptop
Computer Manufacturer/Model Number
dell
OS
windows 7 64 bit

Hello and welcome Yuvraj mate in your dumps there is a problem with thegraphics



Code:
[/COLOR][COLOR=red]VIDEO_TDR_FAILURE (116)[/COLOR]
[/FONT][/SIZE][COLOR=#000000][SIZE=3][FONT=Times New Roman]Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8002e3a4e0, Optional pointer to internal TDR recovery context(TDR_RECOVERY_CONTEXT).
Arg2: fffff880048a0d9c, The pointer into responsible device driver module (e.g.owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failedoperation.
Arg4: 0000000000000002, Optional internal context dependent data.






Code:
ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]FAULTING_MODULE: fffff8000284f000 nt[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]DEBUG_FLR_IMAGE_TIMESTAMP:  49f199cd[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]FAULTING_IP: 
atikmdag+12d9c
fffff880`048a0d9c 48895c2408     mov     qword ptr [rsp+8],rbx[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[SIZE=3][FONT=Times New Roman][COLOR=#000000]DEFAULT_BUCKET_ID:  [/COLOR][COLOR=red]GRAPHICS_DRIVER_TDR_FAULT[/COLOR][/FONT][/SIZE]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]CUSTOMER_CRASH_COUNT:  1[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]BUGCHECK_STR:  0x116[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]CURRENT_IRQL:  0[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]STACK_TEXT:  
fffff880`02e659c8 fffff880`042eb054 : 00000000`00000116 fffffa80`02e3a4e0fffff880`048a0d9c 00000000`00000000 : nt+0x75b80
fffff880`02e659d0 00000000`00000116 : fffffa80`02e3a4e0 fffff880`048a0d9c 00000000`0000000000000000`00000002 : dxgkrnl+0x5d054
fffff880`02e659d8 fffffa80`02e3a4e0 : fffff880`048a0d9c 00000000`0000000000000000`00000002 00000000`00000000 : 0x116
fffff880`02e659e0 fffff880`048a0d9c : 00000000`00000000 00000000`0000000200000000`00000000 00000000`00000000 : 0xfffffa80`02e3a4e0
fffff880`02e659e8 00000000`00000000 : 00000000`00000002 00000000`0000000000000000`00000000 fffff880`042ead5e : atikmdag+0x12d9c[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]

[COLOR=#000000][SIZE=3][FONT=Times New Roman]STACK_COMMAND:  kb[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]FOLLOWUP_IP: 
atikmdag+12d9c
fffff880`048a0d9c 48895c2408     mov     qword ptr [rsp+8],rbx[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]SYMBOL_STACK_INDEX:  4[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]SYMBOL_NAME:  atikmdag+12d9c[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]FOLLOWUP_NAME:  MachineOwner[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]MODULE_NAME: atikmdag[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[SIZE=3][FONT=Times New Roman][COLOR=#000000]IMAGE_NAME:  [/COLOR][COLOR=red]atikmdag.sys[/COLOR][/FONT][/SIZE]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]BUCKET_ID:  WRONG_SYMBOLS[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]FAILURE_BUCKET_ID:  WRONG_SYMBOLS[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]ANALYSIS_SOURCE:  KM[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]FAILURE_ID_HASH_STRING:  km:wrong_symbols[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}[/FONT][/SIZE][/COLOR]
[FONT=Times New Roman][SIZE=3][COLOR=#000000][/COLOR][/SIZE][/FONT]
[COLOR=#000000][SIZE=3][FONT=Times New Roman]Followup: MachineOwner

The suggested fix is to remove the Catalyst Control Centre and use only thedevice driver ie the graphics chip driver and not having much in the way of thesystem specs I can only say it will be one from here http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-15-intel-n5010/drivers which one is going to be decided by finding out what graphics is being used but going on the dump files looks as if to be an AMD set up

In any case mate could you update your specs to the forum post page that can be done by editing your own profile
http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html
 

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
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