Sennheiser PC 363D headset not working

[EyJeenius]

Microphone - The microphone stopped working recently, it was picking up sound but when I used any program no sound was emitted. So I re-installed the driver for it, then the microphone and the headphones stopped working.

Headphones - After I re-installed it's driver it stopped working

Also when the set is plugged into the computer the "Recording Devices" panel freezes

If anyone can help please post below.

 

[fireberd]

Plug in the unit (USB) and then go to the Device Manager. It should be listed in the Sound section. Uninstall the unit, but do not uninstall the drivers. Disconnect it from the PC and restart Windows. After Windows has started, connect the unit and Windows should detect and install it. Then see if it works.

 

[EyJeenius]

Nothing has changed.

 

[fireberd]

Do you have another PC you can try the headset on? Make sure nothing has happened to the headphones or the USB interface unit.

 

[EyJeenius]

It works on another computer.

 

[Layback Bear]

When you plug your headphone into the troubled computer does it show up here.

 

[EyJeenius]

Yes it does.

 

[Layback Bear]

Does it have a check mark on it? If not right tick on it and select set as default.

Does you head set work?

 

[EyJeenius]

I can't set it to default.

 

[fireberd]

Post a screen shot of your Sound Panel/Playback section.
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[EyJeenius]

Here.

 

[fireberd]

You can't set the Sennheiser as default? If its "Ready" that normally says its available and can be set.

 

[EyJeenius]

Ok.

 

[EyJeenius]

The only thing that changes when I click it is "Show Disabled Devices", "Show Disconnected Devices", and "Properties".

 

[fireberd]

The only other thing I can think of is a complete uninstall, both the device and drivers. Start over.
Go to the Device Manager and RIGHT click on the Entry for the device and then LEFT click "Uninstall". Also uninstall drivers.
Disconnect the device and then restart the PC.
After Windows has started, do a new install following the manufacturers instructions (usually install drivers first and only connect it when the driver install tells you or after the driver install has finished). Usually, on device installs, if you connect the device first either the install will fail or incorrect drivers can be installed.

 

[EyJeenius]

It didn't work

 

[fireberd]

No idea where to go from here. You've done everything I know to do.

 

[Layback Bear]

The only thing I can think of is, once again check and verify the connections and cables on the motherboard and tower.

 

[EyJeenius]

Thank you both for the help anyways.