Several windows update error codes

[Tighe]

I've had an ongoing windows update issue that has finally irritated me enough to try to resolve it. I'm unable to install IE 10 or 11. They both download and attempt to install but upon reboot to finalize the update, windows gets anywhere between 30-99 percent done and starts a never ending rebooting cycle. Windows update log shows all my attempts at installing either IE as "successful" so I have no codes, but I assure you it isn't successful. Also, I've tried downloaded and installing them manually to the same result.

I also have similar issues with other updates but they show as "failed" and actually give me codes. They are as follows.
Platform Update for Windows 7 x64-Edition (KB2670838)
Error details: Code 800F0826

Security Update for Windows 7 for x64-based Systems (KB2868626)
Error details: Code 80073AA2

Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB973688)
Error details: Code 643

I've run SFC with the /scannow command which found no problems. I've run the System Update Readiness Tool to completion but didn't seem to resolve anything. I've also run the windows update diagnostic tool which ends with this result.
View attachment 300937

I can't compress my cbs folder under 14.5MB so I can't upload my folder (12MB limitation). I've posted a screenshot of my folder in hopes I have unnecessary files I can delete in order to reach the 12MB mark. View attachment 300938

I hope I've covered everything. I apologize for the lengthy post and the plethora of problems but I'm trying to help you help me.

P.S. I'd also like to note that I attempted to install these updates in safe mode and clean boot mode with no improvement.

 

[NoelDP]

Please delete the older CBSPersist files - from the zipped file, rather than the store.
They should the fit

 

[Tighe]

Thank you for your reply and here you go. I figured several files needed to be deleted, just didn't know which ones.

 

[NoelDP]

There's no significant errors in either CheckSUR, SFC, or CBS.log data.

Please upload the C:\Windows\windowsupdate.log file, and we'll see if there's anything there that tells us what's going on.

 

[Tighe]

Figures, I would be the guy to have the difficult problem.

 

[NoelDP]

They're all difficult - until you know the answer

This is the error from today's log...

2014-01-11 01:53:47:389 1084 1740 PT   + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = [URL]https://update.microsoft.com/v6/ClientWebService/client.asmx[/URL]
2014-01-11 01:53:50:492 1084 1740 Driver Matched driver to device PCI\VEN_11AB&DEV_6121&SUBSYS_82121043&REV_B2
2014-01-11 01:53:50:492 1084 1740 Driver Status: 0x180200a, ProblemNumber: 00000000
2014-01-11 01:53:55:436 1084 1740 Agent WARNING: Failed to evaluate Installed rule, updateId = {818701AF-1182-45C2-BD1E-17068AD171D6}.101, hr = 80242013

However, there are a number of errors relating to the error code showing in your Fixit results....

 Line 12335: 2014-01-02 07:06:47:583 1072 1350 Misc FATAL: Failed to delete file [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2670838-x64.exe"]\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2670838-x64.exe[/URL] (hr = 80070005) after 0 retries
 Line 12345: 2014-01-02 07:06:47:630 1072 1350 Misc FATAL: Failed to delete file [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2670838-x64.exe"]\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2670838-x64.exe[/URL] (hr = 80070005) after 0 retries
 Line 12346: 2014-01-02 07:06:47:630 1072 1350 Misc FATAL: Failed to delete file [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2834140-v2-x64.exe"]\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2834140-v2-x64.exe[/URL] (hr = 80070005) after 0 retries
 Line 12356: 2014-01-02 07:06:47:677 1072 1350 Misc FATAL: Failed to delete file [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2670838-x64.exe"]\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2670838-x64.exe[/URL] (hr = 80070005) after 0 retries
 Line 12357: 2014-01-02 07:06:47:677 1072 1350 Misc FATAL: Failed to delete file [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2834140-v2-x64.exe"]\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2834140-v2-x64.exe[/URL] (hr = 80070005) after 0 retries
 Line 12358: 2014-01-02 07:06:47:677 1072 1350 Misc FATAL: Failed to delete file [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe"]\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe[/URL] (hr = 80070005) after 0 retries
 Line 12368: 2014-01-02 07:06:47:692 1072 1350 Misc FATAL: Failed to delete file [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2670838-x64.exe"]\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2670838-x64.exe[/URL] (hr = 80070005) after 0 retries
 Line 12369: 2014-01-02 07:06:47:692 1072 1350 Misc FATAL: Failed to delete file [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2834140-v2-x64.exe"]\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2834140-v2-x64.exe[/URL] (hr = 80070005) after 0 retries
 Line 12370: 2014-01-02 07:06:47:692 1072 1350 Misc FATAL: Failed to delete file [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849696-en.exe"]\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849696-en.exe[/URL] (hr = 80070005) after 0 retries
 Line 12371: 2014-01-02 07:06:47:692 1072 1350 Misc FATAL: Failed to delete file [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe"]\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe[/URL] (hr = 80070005) after 0 retries
 Line 13999: 2014-01-02 18:06:08:515  404 978 Misc FATAL: Failed to delete file [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe"]\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe[/URL] (hr = 80070005) after 0 retries
 Line 14009: 2014-01-02 18:06:08:530  404 978 Misc FATAL: Failed to delete file [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe"]\\?\C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe[/URL] (hr = 80070005) after 0 retries
 Line 14824: 2014-01-02 18:49:27:097 1080 3f8 Service FATAL: WU client fail to register in running service with error 0x80070005

I think the thing to do first is to kill the whole folder and start from scratch -


Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

wait 15 minutes, and reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[Tighe]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Tighe>NET STOP WUAUSERV
The Windows Update service is stopping.
The Windows Update service was stopped successfully.


C:\Users\Tighe>REN C:\WINDOWS\SoftwareDistribution SDOLD

C:\Users\Tighe>NET START WUAUSERV
The Windows Update service is starting.
The Windows Update service was started successfully.

The above is from my ECP. I'll post again once I complete the remaining instructions. Thank you.

 

[Tighe]

I followed all instructions and installed the oldest found update only and rebooted. The update successfully installed, I rebooted and attempted additional updates. The below image displays the two failures throwing the same 80073AA2 error code. Also, IE 11 is showing as successful but that failed as well.

View attachment 301322

 

[NoelDP]

From what little I can find that actually worked for this error message, it appears to be related to problems with the Event Reporting system.

It may also be related to residuals left behind after uninstalling Anti-Virus programs.
What AV is currently installed?
What other AV's have EVER been installed on this machine?

Please run the following command -

REG QUERY HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT /S >%userprofile%\desktop\npexp.txt

This will create a new file on your desktop 'npexp.txt'.
Please upload that to your reply.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[Tighe]

For antivirus programs I run Avast and Spybot. Neither are allowed to run real time, I update and scan manually. That being said, Avast does still have two "processes" running. I'm fairly certain I've never installed any other antivirus programs on this rig.

 

[NoelDP]

I can't see anything wrong with the WinEVT entries (but I haven't been able to check in detail) - there's no obvious signs of corruption present, and the entries I did inspect in detail all matched up with my own.

Let's have a look at the logs themselves...

Please open Event Viewer
In the left pane, navigate to the Windows Logs
right-click on Applications and select 'Save all events as...' save as Apps.evtx
repeat for the System logs - save as Sys.evtx
Compress both files, and attach to your reply.

 

[Tighe]

My apologies for the delay.

 

[NoelDP]

...and my apologies, in turn!
Here's some snippets from the logs..

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a
Installation Failure: Windows failed to install the following update with error 0x80073aa2: Security Update for Windows 7 for x64-based Systems (KB2868626).
SAM failed to start the TCP/IP or SPX/IPX listening thread
Installation Failure: Windows failed to install the following update with error 0x80073aa2: Update for User-Mode Driver Framework version 1.11 for Windows 7 for x64-based Systems (KB2685813).
SAM failed to start the TCP/IP or SPX/IPX listening thread
The Steam Client Service service failed to start

STEAM is known to have compatibility problems - and can affect the whole system.
Please uninstall it until we have sorted out the current problems, as it may get in the way.

You have a number of system crashes there. Most are '000A'errors (IRQL failures) which are often caused by driver problems.
Please ensure that all installed drivers are up-to-date.


If you follow the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html then I'll ask a BSOD specialist to look over the resulting data, and we'll see what they have to say.