Shadow windows 7 from Terminal Services Manager

[jsmithv]

I've been trying to get this working for quite some time but to no avail and 'googling' doesnt seem to lead me in the right direction.

In the past, when client workstations were running Windows XP Pro, we could use Terminal Services Manager and take remote control over the user logged into the workstations. This obviously made technical support and troubleshooting a smooth experience for both the helpdesk and the user.

Now that client workstations are upgrading over time to Windows 7 Enterprise (both x64 and x86), I cannot get remote control to work. When I open Terminal Services Manager on a Server 2008 box or Remote Desktop Services Manager on a Server 2008 R2 box and right-click, choose 'connect to Computer' and enter the IP or name of a workstation to connect to, I get 'Access is Denied'.

Every service I can think of on the client is running - remote registry, rpc, remote desktop is allowed, i can remote desktop into the machine (mstsc), no permission issues, etc. The firewall is turned off, etc. but I never get anything other than 'Access is denied'. Neither machine is running multiple monitors, both are updated as much as they can be.

Is there anyone doing this with Windows 7 workstations? There doesnt seem to be a slick alternative to this built in functionality - vnc is not close, logmein rescue is just an added cost, etc. Any guidance would be appreciated. Thanks,

 

[2xg]

Hello,

Are you able to RDC from the Windows 7 machine to the Win08 Server, or only from Win08 Server to Win7 machine?

From both Win7 and Win08 verify the following policies if they are enabled:

Click on Start and type secpol.msc, press enter. Go to Local Policies=> User Rights Assigment and locate the following then add the User or Group.
Allow logon locally
Allow logon through Remote Desktop Services

Test RDC again and let us know if it works or not.

 

[jsmithv]

firstly, thanks for a response.

Yes, I can rdc without issue both directions. Both machines are part of a domain and I am using the domain admin account which is part of both policies you listed. Still no go. If I install XP on the machine and join the domain then allow remote desktop connections, everything works as it should. I can shadow remote control the users on the workstation. Install Windows 7 on there, enable remote desktop, turn off the firewall, no go. Access is denied.

 

[2xg]

Have you tried and seen this Microsoft Article? There's a lot of steps to go through but might help.

Please let us know.

 

[bhilliard]

You should be able to just modify the following registry key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Terminal Server\AllowRemoteRPC.

Change from (0) to (1)

You should then be able to connect with Remote Desktop Services Manager.

 

[jsmithv]

I'll give it a shot. Thanks for the replies.