Slow Browser or Internet Connection?

[jonnyboss]

Hi guys,

I have a problem with accessing the internet. I have a 4MBit/s broadband connection, which I have tested and it is exactly 4 MBit/s. When I open up any browser (Opera, IE or Winfox/Firefox) it takes about 5 seconds for the google homepage to appear. This seems too slow to me, but maybe you know better? Other pages take much longer..20 seconds for a normal webpage.

Hope you can help

Cheers,

Jonny

 

[zigzag3143]

Hi guys,

I have a problem with accessing the internet. I have a 4MBit/s broadband connection, which I have tested and it is exactly 4 MBit/s. When I open up any browser (Opera, IE or Winfox/Firefox) it takes about 5 seconds for the google homepage to appear. This seems too slow to me, but maybe you know better? Other pages take much longer..20 seconds for a normal webpage.

Hope you can help

Cheers,

Jonny

Johnny You have 4mb down but probably only 500K up. You can go to anyofthe commercial services and have that checked. I use speedtest.net. They will tell you actual. I suspect the delay may have more to do with your system than the connection

Ken

 

[richc46]

Run an antivirus scan. and try internet


Run malwarebytes. try internet
http://www.malwarebytes.org/mbam.php

Turn off the Antivirus. try internet.


Try each of these steps. If none work. We can look further.

 

[jonnyboss]

Hi guys,

the maleware thing didn't work unfortunately.

Using the test I have: Download: 3.61Mb/s and Upload: 0.04 MB/s and Ping: 1310ms.

How are those values?

Cheers

Jonny

 

[zigzag3143]

Hi guys,

the maleware thing didn't work unfortunately.

Using the test I have: Download: 3.61Mb/s and Upload: 0.04 MB/s and Ping: 1310ms.

How are those values?

Cheers

Jonny

JB

Its the ping tiime that is killing you. 3,61 down is enough. Are you using homegroup for your networking? Are there any other machines running a different OS?

Ken

 

[seekermeister]

If that ping time came from speedtest.net, try using a different server and run the test again, to rule out the possibility of a bad server downstream. You should also run a tracert from Command Prompt to another location on the web, so that you might be able to see where the bottleneck is. If you are unfamiliar, the screenshot should help:

 

[jonnyboss]

If that ping time came from speedtest.net, try using a different server and run the test again, to rule out the possibility of a bad server downstream. You should also run a tracert from Command Prompt to another location on the web, so that you might be able to see where the bottleneck is. If you are unfamiliar, the screenshot should help:

Hi Seekermeister,

I did like you said and here is the result:

Tracing route to front.opera.com [195.189.143.147] over a maximum of 30 hops
1 3 ms 3 ms 3 ms 192.168.1.1
2 1758 ms 1447 ms 2362 ms rdsl-dsdf-de01.nw.mediaways.net [213.20.58.193]
3 2461 ms 1687 ms 2066 ms xmwc-dsdf-de02-chan-18.nw.mediaways.net [195.71.
242.118]
4 1820 ms 1829 ms 1857 ms ge7-0-0.ffm2nxg1.de.ip.tdc.net [80.81.192.16]
5 1830 ms 2280 ms 1693 ms 85.19.122.230
6 1778 ms 1682 ms 2290 ms 85.19.81.238
7 2438 ms 1986 ms 2067 ms front.opera.com [195.189.143.147]
Trace complete.


This doesn't look too healthy does it? Do you know anything that I can do about this?


Cheers


Jonny

 

[TGSoldier]

Your pings are so high.

Hard reset on your modem and router.

 

[jonnyboss]

Hi guys,

the maleware thing didn't work unfortunately.

Using the test I have: Download: 3.61Mb/s and Upload: 0.04 MB/s and Ping: 1310ms.

How are those values?

Cheers

Jonny

JB

Its the ping tiime that is killing you. 3,61 down is enough. Are you using homegroup for your networking? Are there any other machines running a different OS?

Ken

Hi Ken,

no this is the only computer on the network. Strange, eh!

Cheers

Jonny

 

[seekermeister]

I think that TGSoldier is correct, because the ping bottlenecks immediately between your machine and your ISP. In addition to resetting the router, do the same with the modem (I've never had DSL, but I assume that requires a modem like cable also). If resetting these don't help, I would call the ISP tech support, because it seems that either your router, or their modem is the problem (assuming that you don't own the modem).

 

[jonnyboss]

Your pings are so high.

Hard reset on your modem and router.

Hi TGSoldier,

I turned off the modem (didn't reset) and here are the values I got from the tracert. What do you think?

1 6 ms 3 ms 3 ms 192.168.1.1
2 26 ms 40 ms 27 ms rdsl-dsdf-de01.nw.mediaways.net [213.20.58.193]
3 25 ms 28 ms 28 ms xmwc-dsdf-de01-chan-18.nw.mediaways.net [195.71.
242.114]
4 28 ms 36 ms 30 ms ge7-0-0.ffm2nxg1.de.ip.tdc.net [80.81.192.16]
5 66 ms 72 ms 72 ms 85.19.122.230
6 402 ms 368 ms 664 ms 85.19.81.238
7 1182 ms 1790 ms 1454 ms front.opera.com [195.189.143.147]


Cheers


Jonny

 

[TGSoldier]

Bit confused by what you did there. You make it sound like you did not put back on the modem but this can't be right because of your response from tracert.

Your pings seems to have dropped except for @ front.opera.com

open a blank cmd box and type

ping front.opera.com

What are your results?

Btw. By reset, I meant to unplug it and pull out he battery ( if you can ), for 30 seconds and put it back on.

 

[seekermeister]

Definite improvement, except hop 7, but that could be due to a bad server at Opera. Try a different destination and see what happens. As it stands, it appears that the modem is the problem, but I don't understand that, because I would think that a modem would be required for an internet connection or to run a tracert. Did you mean modem or router?

 

[seekermeister]

TGSoldier,

Btw. By reset, I meant to unplug it and pull out he battery ( if you can ), for 30 seconds and put it back on.

I have no idea if it applies to a DSL modem, but my cable modem has a reset feature accessible through a "pin hole" at the back with the other connections.

 

[jonnyboss]

I think that TGSoldier is correct, because the ping bottlenecks immediately between your machine and your ISP. In addition to resetting the router, do the same with the modem (I've never had DSL, but I assume that requires a modem like cable also). If resetting these don't help, I would call the ISP tech support, because it seems that either your router, or their modem is the problem (assuming that you don't own the modem).

Hi Seekermeister,

I'm a little confused. I thought that the router and the modem are the same thing, i.e. the box that I connect to the phone line?

Cheers

Jonny

 

[jonnyboss]

Bit confused by what you did there. You make it sound like you did not put back on the modem but this can't be right because of your response from tracert.

Your pings seems to have dropped except for @ front.opera.com

open a blank cmd box and type

ping front.opera.com

What are your results?

Btw. By reset, I meant to unplug it and pull out he battery ( if you can ), for 30 seconds and put it back on.

Hi TG,

this is what I got:


Pinging front.opera.com [195.189.143.147] with 32 bytes of data:
Reply from 195.189.143.147: bytes=32 time=1775ms TTL=55
Reply from 195.189.143.147: bytes=32 time=1504ms TTL=55
Reply from 195.189.143.147: bytes=32 time=1481ms TTL=55
Request timed out.

Ping statistics for 195.189.143.147:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 1481ms, Maximum = 1775ms, Average = 1586ms

 

[TGSoldier]

TGSoldier,

Btw. By reset, I meant to unplug it and pull out he battery ( if you can ), for 30 seconds and put it back on.

I have no idea if it applies to a DSL modem, but my cable modem has a reset feature accessible through a "pin hole" at the back with the other connections.

That's a soft rest. A hard rest cuts all power to the device. It's a difference.

I think that TGSoldier is correct, because the ping bottlenecks immediately between your machine and your ISP. In addition to resetting the router, do the same with the modem (I've never had DSL, but I assume that requires a modem like cable also). If resetting these don't help, I would call the ISP tech support, because it seems that either your router, or their modem is the problem (assuming that you don't own the modem).

Hi Seekermeister,

I'm a little confused. I thought that the router and the modem are the same thing, i.e. the box that I connect to the phone line?

Cheers

Jonny

If you have one box where to connect phone line to, this is your DSL modem.

 

[seekermeister]

I think that TGSoldier is correct, because the ping bottlenecks immediately between your machine and your ISP. In addition to resetting the router, do the same with the modem (I've never had DSL, but I assume that requires a modem like cable also). If resetting these don't help, I would call the ISP tech support, because it seems that either your router, or their modem is the problem (assuming that you don't own the modem).

Hi Seekermeister,

I'm a little confused. I thought that the router and the modem are the same thing, i.e. the box that I connect to the phone line?

Cheers

Jonny

Like I said, I've never had a DSL connection, therefore I'm not familiar with the equipment involved. Maybe your router and modem are combined into one unit...I don't know....or you don't have a router at all.

 

[jonnyboss]

TGSoldier,

Btw. By reset, I meant to unplug it and pull out he battery ( if you can ), for 30 seconds and put it back on.

I have no idea if it applies to a DSL modem, but my cable modem has a reset feature accessible through a "pin hole" at the back with the other connections.

So does mine but I didn't use it - I just turned it off wait 1 minute and turned it back on.

 

[TGSoldier]

Bit confused by what you did there. You make it sound like you did not put back on the modem but this can't be right because of your response from tracert.

Your pings seems to have dropped except for @ front.opera.com

open a blank cmd box and type

ping front.opera.com

What are your results?

Btw. By reset, I meant to unplug it and pull out he battery ( if you can ), for 30 seconds and put it back on.

Hi TG,

this is what I got:


Pinging front.opera.com [195.189.143.147] with 32 bytes of data:
Reply from 195.189.143.147: bytes=32 time=1775ms TTL=55
Reply from 195.189.143.147: bytes=32 time=1504ms TTL=55
Reply from 195.189.143.147: bytes=32 time=1481ms TTL=55
Request timed out.

Ping statistics for 195.189.143.147:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 1481ms, Maximum = 1775ms, Average = 1586ms

Ping is so high.

After the rest, have you tried loading pages? How does it work?