I had a problem starting Windows after adding a new external backup hard drive - the computer froze at boot. I could boot into Windows with external hard drive disconnected. After getting into Windows, I could add the external hard drive which would show up in My computer and I could access it But this was not accceptable to me. I finally called Dell Support. She then guided me to the download section for my computer and selected the BIOS file and I made sure the external hard drive was connected,. We download the file, and flashed the BIOS in my computer. After rebooting, I could then boot into Windows with the external hard drive connected. The BIOS was now recognizing the external hard dive before the starting windows.
My Computer
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Dell with docking station
- OS
- Windows 7 Professional 64 bit
- CPU
- i5 -4200U
- Motherboard
- Dell
- Memory
- 8 gb
- Graphics Card(s)
- Intel integrated HD graphics 4400
- Hard Drives
- 500 GB
- Antivirus
- AVG
- Browser
- explorer