Sony Vaio Won't Load Past Windows Flag, Cannot Restore

[pslms81]

Hi - I cannot get into my brother's Sony Vaio, model is PCG-71913L, ever since he downloaded an update from Windows. It freezes at the screen with the Microsoft flag (W7). I have no system restore points available, no recovery disks, no saved images. When I try to boot in safe mode, it will boot all the way until Loaded: /Windows/system32/drivers/CLAAPNP.sys. Eventually, if I let it sit here, it will go to a blue screen with STOP: c0000185 The I/O device reported and I/O error. If I let it sit at the Windows flag, eventually I get a blue screen with STOP: c0000185 The I/O device reported an I/O error. Please help - how can I fix this? Can I maybe reset to factory default? I have tried F8, F10, F11, F12, ESC, nothing gets me to a restore point.

Thanks in advance!

 

[VistaKing]

Hi pslms81 welcome to SevenForums

Do you have a USB flash drive handy?

   Note

If the Download button for your version doesn't work click HERE then pick your OS bit version

Download Farbar Recovery Scan Tool from below on a non infected PC
For 32-bit (x86) systems
Download


Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems
Download


Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

:ar: To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

:ar: To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

:ar: On the System Recovery Options menu you will get the following options:
Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Select Command Prompt

In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

   Note

Replace letter e with the drive letter of your flash drive.

   Tip

Type the commands below to see what your letter is for the USB drive and press ENTER after each command

Diskpart
List volume

The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file.
Type exit and reboot the computer normally
Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)

 

[pslms81]

Thanks for the advice, VistaKing. I did what you suggested. Here's the file I got - please advise what I should do next, as the computer still will not boot, and thanks again!:

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 08-05-2013
Ran by SYSTEM on 09-05-2013 02:16:10
Running from G:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 9
Boot Mode: Recovery
The current controlset is ControlSet001
ATTENTION!:=====> FRST is updated to run from normal or Safe mode to produce a full FRST.txt log and an extra Addition.txt log.

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [cAudioFilterAgent] C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe [518784 2011-03-28] (Conexant Systems, Inc.)
HKLM\...\Run: [Apoint] %ProgramFiles%\Apoint\Apoint.exe [226672 2011-02-16] (Alps Electric Co., Ltd.)
HKLM\...\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey [1281512 2013-01-27] (Microsoft Corporation)
HKLM-x32\...\Run: [ISBMgr.exe] "C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe" [2757312 2011-02-15] (Sony Corporation)
HKLM-x32\...\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices [91520 2010-03-13] (Microsoft Corporation)
HKLM-x32\...\Run: [Communicator] "C:\Program Files (x86)\Microsoft Lync\communicator.exe" /fromrunkey [12105344 2012-09-28] (Microsoft Corporation)
HKLM-x32\...\Run: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot [295072 2012-12-15] (RealNetworks, Inc.)
HKU\John\...\Run: [DW6] "C:\Program Files (x86)\The Weather Channel FW\Desktop\DesktopWeather.exe" [822456 2012-07-30] (The Weather Channel Interactive, Inc.)
HKU\John\...\RunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_6_602_180_ActiveX.exe -update activex [706776 2013-03-13] (Adobe Systems Incorporated)

==================== Services (Whitelisted) =================

S3 ACDaemon; C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe [113152 2010-03-18] (ArcSoft Inc.)
S2 Browser Manager; C:\ProgramData\Browser Manager\2.6.1125.80\{61d8b74e-8d89-46ff-afa6-33382c54ac73}\browsermngr.exe [2569168 2013-03-06] ()
S2 MsMpSvc; c:\Program Files\Microsoft Security Client\MsMpEng.exe [22056 2013-01-27] (Microsoft Corporation)
S3 MyWiFiDHCPDNS; C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [340240 2011-01-05] ()
S3 NisSrv; c:\Program Files\Microsoft Security Client\NisSrv.exe [379360 2013-01-27] (Microsoft Corporation)
S2 RealNetworks Downloader Resolver Service; C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [38608 2012-11-29] ()
S2 SampleCollector; C:\Program Files\Sony\VAIO Care\VCPerfService.exe [259192 2011-01-29] (Sony Corporation)
S2 uCamMonitor; C:\Program Files (x86)\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe [105024 2011-02-23] (ArcSoft, Inc.)
S3 VUAgent; C:\Program Files\Sony\VAIO Update 5\VUAgent.exe [1021112 2011-03-30] (Sony Corporation)
S3 ZuneWlanCfgSvc; C:\Windows\system32\ZuneWlanCfgSvc.exe [467696 2010-09-24] (Microsoft Corporation)

==================== Drivers (Whitelisted) ====================

S3 ArcSoftKsUFilter; C:\Windows\System32\DRIVERS\ArcSoftKsUFilter.sys [19968 2009-05-26] (ArcSoft, Inc.)
S0 MpFilter; C:\Windows\System32\DRIVERS\MpFilter.sys [230320 2013-01-20] (Microsoft Corporation)
S2 NisDrv; C:\Windows\System32\DRIVERS\NisDrvWFP.sys [130008 2013-01-20] (Microsoft Corporation)

==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========

2013-05-09 01:57 - 2013-05-09 01:57 - 00000000 ____D C:\FRST
2013-04-23 19:04 - 2013-04-12 06:45 - 01656680 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\ntfs.sys
2013-04-14 12:47 - 2013-02-21 22:57 - 17817088 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.dll
2013-04-14 12:47 - 2013-02-21 22:29 - 10925568 ____A (Microsoft Corporation) C:\Windows\System32\ieframe.dll
2013-04-14 12:47 - 2013-02-21 22:27 - 02312704 ____A (Microsoft Corporation) C:\Windows\System32\jscript9.dll
2013-04-14 12:47 - 2013-02-21 22:21 - 01346560 ____A (Microsoft Corporation) C:\Windows\System32\urlmon.dll
2013-04-14 12:47 - 2013-02-21 22:20 - 01392128 ____A (Microsoft Corporation) C:\Windows\System32\wininet.dll
2013-04-14 12:47 - 2013-02-21 22:19 - 01494528 ____A (Microsoft Corporation) C:\Windows\System32\inetcpl.cpl
2013-04-14 12:47 - 2013-02-21 22:18 - 00237056 ____A (Microsoft Corporation) C:\Windows\System32\url.dll
2013-04-14 12:47 - 2013-02-21 22:17 - 00085504 ____A (Microsoft Corporation) C:\Windows\System32\jsproxy.dll
2013-04-14 12:47 - 2013-02-21 22:15 - 00816640 ____A (Microsoft Corporation) C:\Windows\System32\jscript.dll
2013-04-14 12:47 - 2013-02-21 22:15 - 00599040 ____A (Microsoft Corporation) C:\Windows\System32\vbscript.dll
2013-04-14 12:47 - 2013-02-21 22:15 - 00173056 ____A (Microsoft Corporation) C:\Windows\System32\ieUnatt.exe
2013-04-14 12:47 - 2013-02-21 22:14 - 00729088 ____A (Microsoft Corporation) C:\Windows\System32\msfeeds.dll
2013-04-14 12:47 - 2013-02-21 22:13 - 02147840 ____A (Microsoft Corporation) C:\Windows\System32\iertutil.dll
2013-04-14 12:47 - 2013-02-21 22:13 - 00096768 ____A (Microsoft Corporation) C:\Windows\System32\mshtmled.dll
2013-04-14 12:47 - 2013-02-21 22:12 - 02382848 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.tlb
2013-04-14 12:47 - 2013-02-21 22:09 - 00248320 ____A (Microsoft Corporation) C:\Windows\System32\ieui.dll
2013-04-14 12:47 - 2013-02-21 20:05 - 12324352 ____A (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2013-04-14 12:47 - 2013-02-21 19:47 - 09738752 ____A (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
2013-04-14 12:47 - 2013-02-21 19:46 - 01800704 ____A (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
2013-04-14 12:47 - 2013-02-21 19:38 - 01129472 ____A (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
2013-04-14 12:47 - 2013-02-21 19:38 - 01104384 ____A (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
2013-04-14 12:47 - 2013-02-21 19:37 - 01427968 ____A (Microsoft Corporation) C:\Windows\SysWOW64\inetcpl.cpl

 

[jayw]

Did you try to reset computer to factory settings? You can press the VAIO button which will restore system to factory settings. I always use that when my computer had problem.

The only problem is that all your personal data, programs are gone after factory reset.