speakers not detected

[jlock]

In a new computer the sound stopped coming out of the speakers. In the control panel, everything is working fine. The sound meters show that the music is working, but they say the speakers are not connected (obviously they are). Any suggestions will be greatly appreciated. Thank you, in advance. REMOVED EMAIL

 

[ICIT2LOL]

Hello and welcome jlock mate we do need a little more detail on the system especially the motherboard.
This will give you a lot of info you have in that machine
Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT is a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
IE
12v = 11.4v min to 12.6max
5v = 4.75v min 5.25v max
3.3v = 3.135v min to 3.465v max
See this for the rail voltage info
PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.

Use PART B: first see pic to check the devices out

Personally I would get more RAM on board and get rid of that MuckAfee real quick if you want a free AV then see the real time section in this Free Windows Desktop Software Security List | Gizmo's Freeware but avoid MuckAfee, AVG, and Comodo (ok but an awful nagger) Free Windows Desktop Software Security List - Realtime Protection | Gizmo's Freeware

 

[jlock]

Your suggestion to remove McAfee did it - I replaced it with Avast and now the sound is working. Thank you for your help.

 

[ICIT2LOL]

Good to hear mate and I just want to know how you removed it as there isa dedicated removal tool which should get rid of registry entries as well.

To check that do this
Start > type regedit > right click > run as admin > go to the HKEYS LOCAL_MACHINE and CURRENT_USER > Software and scroll down the list to see if there are any entries for it in those listings see pics - if there are entries you can right click on it and then delete.

But before you do anything do this first in case you hit a wrong entry
Registry - Backup and Restore

In one pic I mention SpeedyPC it was of course for soemone else you need to look for AVG stuff and deletethe whole entry

 

[oscer1]

In a new computer the sound stopped coming out of the speakers. In the control panel, everything is working fine. The sound meters show that the music is working, but they say the speakers are not connected (obviously they are). Any suggestions will be greatly appreciated. Thank you, in advance. REMOVED

I would remove your email address from your post. It's a good way to get spammed having your email address in an open forum.

 

[ICIT2LOL]

In a new computer the sound stopped coming out of the speakers. In the control panel, everything is working fine. The sound meters show that the music is working, but they say the speakers are not connected (obviously they are). Any suggestions will be greatly appreciated. Thank you, in advance. REMOVED

I would remove your email address from your post. It's a good way to get spammed having your email address in an open forum.

Good spot Oscer didn't notice that myself and yep the spam can be pretty damn annoying.