Start-up Test Failed - Short DST: FAILED

[michealjohn]

I am using HP Pavilion dm4 Notebook with Windows 10 Home Edition installed.
HD: TOSHIBA MK6465GSX [Hard drive] (640.13 GB)

Recently my laptop started to reboot frequently with some error, overheating and DISK usage always 100%...

I have tried to format the hard drive and tried to re-install it with Windows 10 boot-up disk.

But it is not responding even for the F11 - System recovery option to format it.

I have then tried to run the HP - System Diagonistics with running the "Start-up Test" first.

The result is as below:

Start-up Test:

Memory Test: PASSED
SMART Check: PASSED
Short DST: FAILED

FAILURE ID
U4L1X3-56C86C-XD6U3G-60SF03
PRODUCT ID
XG192PA#AB4

Hard Disk 1
------------------

As it looks like Hard Disk issue, I ran the "Hard-Disk Test", but Hard-disk test shows all are PASSED.

It is confusing whether it is really Hard drive issue?
Do I need to replace the Hard drive?
If so, can I go for any hard drive or only Toshiba? any issue in using other HD will have any issue with my mother board?


Please advise.

 

[jumanji]

Please check with HP Technical Support. They will know what exactly the Failure ID means and advice you on the next course of action.

 

[jumanji]

I see that you had taken up the issue with both HP Support Forums as well as Ten Forums but with conflicting reports.

In Windows Ten Forums you had said "I have also tired the Primary Hard Disk Self Test in BIOS and it is throwing as "#3F1 - Hard Disk 1 Error"

In the HP Support Forums you had said "As it looks like Hard Disk issue, I ran the "Hard-Disk Test", but Hard-disk test shows all are PASSED."

As advised by me and the volunteer in the HP Support Forums, discuss the issue directly with HP Technical Support before you venture into installing Windows 10 on a new HDD on your own
- especially if your HP Laptop is under warranty still -, to make sure whether that is the right course. If it is under warranty, leave it to HP Service to rectify the problem.