STOP 0x00000101: A clock interrupt was not received

[captainakif]

Hi

I have been using Windows 7 Home Premium from my HP dv6 laptop for long without any issue. 2 weeks ago I installed some driver update tool, and updated the drivers, on the same day I also updated Windows. Then I started receiving BSOD, saying STOP 0x00000101: A clock interrupt was not received (Screenshot is attached)

I used System Restore to back dates, but still BSOD appeared. Then I used HP Recovery DVD, even during the windows installation the computer used to crash, and after many attempts I was able to install the windows. Even on fresh window I am still receiving the same BSOD often.

Reading this forum, I followed the Driver Verfier method and system crash on the next 2 reboots but now windows is loading fine and BSOD appearing often. I dont know how to debug through Driver Verifier method. Please advise.
Also I am posting all the debug info which is required by your team. Also I am posting the report of BlueScreenView
If there is anything else you want me to post, please feel free to ask
Your help will be greatly appreciated. Thank you

 

[Hexagon12]

(From MSDN Debuggers)

0x101- CLOCK_WATCHDOG_TIMEOUT
The specified processor is not processing interrupts. Typically, this occurs when the processor is nonresponsive or is deadlocked.

That means, that your processor is your only problem.

 

[captainakif]

Hexagon12!
Thanks for the quick reply.
As you mentioned this issue is related to processor, is there anything I can do to solve it? Or replacing the processor is the only solution?
Thanks

 

[Hexagon12]

Please , DO NOT OVERCLOCK!

Reset BIOS settings all to STOCK settings.
Did you ever on this computer replaced processor?

 

[captainakif]

I dont even know what is overlocking, never touched any setting of processor. Then why suddenly it says that processor is Overlocked? Is there anyway to not to Overlock it?
I have already reset bios to stock settings
Processor is the stock processor, never replaced. No componenet of the pc is replaced since purchase.

 

[Hexagon12]

Ill try to put this as nicely as I can. BSODs are a pain. In my opinion the worst two are error codes 101 and 124. We will help all that we can, but it takes a lot of trial and error to get it right. If you took all the suggested tests, something should have shown. Be sure that each test was done correctly. For example, the memtest86+ test; at least 8 passes etc.

 

[captainakif]

I can understand, this error is hard to fgure out. I will do everything as suggested by you
By the way, i havnt took any test yet. Can you please specify, which test i need to do?
Thank you

 

[Hexagon12]

Please do memtest86+

essenbe is coming to help you for the rest.
Cheers!

 

[captainakif]

Allright, I am going to do that test immediately and will wait for essenbe

 

[essenbe]

captainakif, here are the instructions for memtest86+

Please Run Memtest86+

   Information

Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask​

Please fill out your System Specs​

   Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Please never use one of those driver update tools or system optimizers, as you have seen they can do more damage than good.​

 

[essenbe]

Please go to the HP web site for your specific computer and download and install the Chipset drivers and find the Manufacturer of your hard drive and run the hard drive diagnostics, both the long and the short tests.

 

[captainakif]

Hi essenbe. Thanks for your help.

1) As mentioned by you, last while night I run the Memtest86+ and it found no issue. 8 passes were required but I did the full test and took a screenshot during Pass 12. (See screenshot)

2) I have filled my PC specs

3) I did HP complete Diagnostic Test from the BIOS which include Processor, Memory, Hard Disk (Short and Long) Tests and no issues were found. I have attached the screenshot of the result as well.


No issues in hard disk, ram are found so far. Since its a fresh windows, driver should not be a problem then since all factory drivers are installed. Whats the issue then? What next test should I do?


Just a note: BSOD is appearing on normal windows startup. But in Safe Mode, BSOD didnt appear at all, i have been using in SafeMode for long. Maybe this can give you a clue.

Thanks a lot for your cooperation again.

 

[essenbe]

If that is correct, I'm surprised you didn't BSOD during the Memtest. That may be your problem. Look at your CPU temps in that screenshot. 105C. That is the shutdown temp for your CPU I believe. Memtest is not hard on the CPU really. Please download Core Temp ( Core Temp) and use it to monitor your CPU temps, In the options it can be set up to show your CPU temps in the system tray so you will know at all times what your CPU temps are. That's what I do. I always know exactly what mu CPU temps are. You can also get MSI Afterburner ( MSI Afterburner) and set it up the same way, also an on screen display which you will see your temps on screen and a custom fan profile so if your temps are high, you can set a fan speed to cool them off.

I can read you dump file just fine, but some of the other files I have a lot of trouble with. I don't read Japanese very well. LOL.

 

[captainakif]

I feel sorry for the files in Japanese

I installed both tools, and run my PC in normal mode, for like a minute my pc run and i could see the temperature was around 70 degree. Then BSOD showed up. I tried to open the Core Temp in Safe Mode but it didnot run due to SafeMode.
MSI AfterBurner: on my pc, seems like all settings are inactive/disabled cannot move the slider at all. (see screenshot)

I also realized that my PC overheats a lot. I also used HP Power Manager turned it to power saving mode to reduce the load. but no success.

Something has to do with the Processor thats all I can guess..
What next can I do now?
Thanks for your continued assistance.

 

[essenbe]

That is for overclocking. Find the settings buttons and go to the monitoring section and the check boxes, find the temp and select at the bottom on screen profile and put that in on screen. Make that profile 1. click the lock to open it then after you finish, click the lock and set it as profile 1. But, you have on board graphics which means your graphics are inside the CPU. That means your CPU temps and graphics temps are combined, pretty much. Your CPU temps are way too high. 70 for just idling or browsing is way too high. Gaming would kill you. You are going to have to clean it out. You can try a can of compressed air and blow it into the vents to try to open them up some. Laptops don't have very good cooling. Heat is the biggest killer of any computer parts. A desktop you can add fans and improve airflow in several ways. Laptops don't have that option.