Strange behavior with mom's computer

[whs]

I guess it's OK. There is no disadvantage setting it high. It is strange though that it needed the 2GBs RAM plus the 5.6GB page file.

 

[RichO]

Well I aborted the install and then it just sat there forever doing nothing so I used the task manager to get out of the application. Then when I attempted to restart it started installing again starting at 172 (please do not power off or unplug your machine) and I am going to guess that it will again not get past 172, so now what?

 

[whs]

If you can get into the system you could hide 172 provided you can figure out which one it is. You cn always go back to a restore point and start anew.

 

[RichO]

Well I can't do anything at this point because it is attempting the install from the shut down screen and there is no option to abort. My only option is to power off or unplug which I am guess may result in a mess.

 

[whs]

Press CTL+ALT+DEL. On the bottom right you then find a power button. Click on the little arrow (not on the button sig itself). Then hold the Shift key down and click on Restart. That gets you into the recovery environment from where you can reset to the last restore point.

The updates will come back. But this time do them in small batches and maybe hide the culprit - if you know which one that is.

 

[RichO]

Press CTL+ALT+DEL. On the bottom right you then find a power button.

That was the first thing I tried but it doesn't come up, even when you hold the keys down. The little blue busy mouse indicator spins and the dots after the text move but other than that it is completely frozen

 

[whs]

Power off and restart in Safe mode. Then try that.

 

[Layback Bear]

I'm surly confused. Post #1 states all updates were completed.

Got that all done, did all Windows updates and it ran fine. Later that day I ran it over to her house and got everything hooked up and guess what?

I think we need to start with something basic.

Please complete this tutorial by Brink and post the log here.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[RichO]

OK here you go....

Diagnostic Report (1.9.0027.0):  -----------------------------------------
  Windows Validation Data-->
   
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
  Windows Product ID: 00359-OEM-8992687-00010
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {67D93A24-E017-407E-9167-63DE7347BF0C}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.150316-1654
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
   
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
   
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
   
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
   
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
   
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
   
  File Scan Data-->
   
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{67D93A24-E017-407E-9167-63DE7347BF0C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2204247192-763932463-2249620297</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>CQ5700F</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.08</Version><SMBIOSVersion major="2" minor="6"/><Date>20110322000000.000000+000</Date></BIOS><HWID>51E73307018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
   
  Spsys.log Content: 0x80070002
   
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
   
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2052009
  Installation ID: 009152559634175706549205942833765714563604735442694482
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 3Q6C9
  License Status: Licensed
  Remaining Windows rearm count: 3
  Trusted time: 4/30/2015 2:09:47 PM
   
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 4:30:2015 11:35
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
    

  HWID Data-->
  HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAJJTYZ9iG5JEy3YB58HvAGkeWKj8=
   
  OEM Activation 1.0 Data-->
  N/A
   
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name    OEMID Value            OEMTableID Value
    APIC                         HPQOEM                   SLIC-CPC
    FACP                                    HPQOEM                   SLIC-CPC
    SRAT                                    HPQOEM                   SLIC-CPC
    MSCT                                   HPQOEM                   SLIC-CPC
    HPET                                    HPQOEM                   SLIC-CPC
    MCFG                                   HPQOEM                   SLIC-CPC
    SLIC                         HPQOEM                   SLIC-CPC
    OEMB                                  HPQOEM                   SLIC-CPC
    SSDT                                    HPQOEM                   SLIC-CPC
    SSDT                                    HPQOEM                   SLIC-CPC

 

[NoelDP]

There's no problem with the MGADiag report - let's see what's happening with Windows Update...

first, please upload your C:\Windows\winowsupdate.log file (zipped, please!) and I'll take a look at what may be happening.

 

[Layback Bear]

Good to see you Sir Noel. Thanks for coming to help.

 

[RichO]

OK, file attached. Thanks.

The computer does seem to be working fine right now...

 

[NoelDP]

As far as I can see (not far!) things seem to be going OK - I notice you ran the CheckSUR tool twice at the end of the log - please post the C:\Windows\Logs\CBS\CheckSUR.Persist.log file.

 

[RichO]

Not sure what the CheckSur tool is though...

Here is the log:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-04-30 09:23

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1910
 No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-04-30 10:08

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-04-30 13:05

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1272
 No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-04-30 13:35

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1261
 No errors detected

 

[NoelDP]

CheckSUR is KB947821 - either downloaded as a standalone, or through Windows Update.
It found nothing wrong, which is good (but unhelpful! )

I'll review later when I have time.

 

[gregrocker]

Meanwhile work through the Troubleshooting Steps for Windows 7 starting with Malwarebytes and SuperAntiSpyware full scans, a Clean Boot, replacing the problematic Avast bloatware with recommended lightweight AV to compare, resolving repeat errors in logs, utilizing system resources to check for solutions to problems.

Then if these don't provide with the standard for Win7 of instantaneous with no-hangs, compare the install you have with the perfect install compiled in Clean Reinstall Windows 7 which has been used by over 1.4 million consumers without a single complaint or return here with problem if they stick with only the tools and methods given.

 

[RichO]

What would be a less bloated free AV that you would recommend? Avast used to be that way.

I don't believe the problem is any malware or spyware because this is a fresh install I am working with and the reason I started over is because it was dragging despite all scans (virus/malware/adware/disk errors) coming up clean.

It seems to be working fine here at my house, although after start up the first attempt to open Firefox is slow but it's probably because Avast always downloads the database update upon start up.

Tomorrow will be the test when I bring it back to her house.

Thanks for all of the help!

 

[paul1149]

Panda.

 

[Layback Bear]

Microsoft Security Essentials - Microsoft Windows

 

[whs]

Jack, did you MSE ever find anything. Mine did not. Even when I scanned the system, I got a clean bill of health although SAS and Mbam found malware.