Suddenly email links/hyperlinks stopped working

[rguevara2]

I had to re-install Mozilla Firefox and ever since then, my links/hyperlinks in my emails (Microsoft Outlook 2007) won't work. It may have been other things that I installed which led me to have to re-install Firefox, but I just need to be able to get the links to work again.....help!!!

 

[koolkat77]

Welcome to Seven forums rguevara2

What browser is your default browser?
Internet Explorer? Firefox?

Try method one from here: http://support.microsoft.com/kb/310049

If you are using Firefox as your default browser then from option 9 select Firefox as your default program. Restart outlook and see if it solves the problem.

 

[rguevara2]

Firefox is my default.....I clicked on your microsoft link and there is only 2 options????

 

[rguevara2]

when I click on a hyperlink within an email, it says: General Failure. The URL was: then lists the hyperlinks address and then says "An error occured in sending the command to the application."

 

[koolkat77]

This is what is posted in method 2: You may be able to resolve the issue by resetting Internet Explorer web settings. To do this, follow the steps that correspond to your version of Internet Explorer.

Internet Explorer 9

1. Start Internet Explorer.
2. Click the Tools icon, and then click Internet Options.
3. Click the Advanced tab, and then click Reset.
   
   
   
4. In the Reset Internet Explorer Settings window, select the Delete personal settings check box, and then click Reset.
   
   
   
5. Click Close when it is completed.
   
   
   
6. Restart Internet Explorer.
7. Click the Tools icon, and then click Internet Options.
8. Click the Programs tab, and then click Set programs.
   
   
   
9. Click Set your default programs.
   
   
   
10. In the Programs list, click Microsoft Outlook, and then click Set this program as default.
11. Click OK, and then close the Default Programs dialog box.
12. In the Internet Options dialog box, click the Programs tab, and then click Make default under Default web browser.
    
    
    
13. Click OK.

Internet Explorer 8 and Internet Explorer 7

1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. Click the Advanced tab, and then click Reset.
4. Click the Programs tab, and then click Set programs.
5. Click Set Default Programs.
6. elect Microsoft Outlook, and then click Set this program as default.
7. Click OK, and then close the Default Programs dialog box.
8. In the Internet Options dialog box, click the Programs tab, and then click Make default under Default web browser.
9. Click OK.

 

[koolkat77]

You may manually want to recheck if firefox is your default browser by going to

• Options
• Advance :ar: Tab
• System Defaults
• Always check to see if Firefox is the default browser
• Check now
  

 

[Stallion]

​

I am having a problem with my Windows 7/Microsoft Office 10 using Internet Explorer
When clicking on a hyperlink in an e-mail (or on a website), I get a message ‘This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator’. I am the administrator of this stand-alone computer. How do I deactivate the feature so that I can use hyperlinks?
Until three months ago, this features worked well

 

[koolkat77]

How many browsers do you have on your pc?
Which is your default browser?

 

[rguevara2]

Two browsers, Firefox is the default. It's working now, and I can't recall/detail all the gyrations I went through to get it to work, but atleast it works! Thank for the continued help!

 

[koolkat77]

Two browsers, Firefox is the default. It's working now, and I can't recall/detail all the gyrations I went through to get it to work, but atleast it works! Thank for the continued help!

Oh, good to hear you solved it

 

[Stallion]

How many browsers do you have on your pc?
Which is your default browser?

One browser
I am having two problems with my Windows 7 Home Premium/Microsoft Office 10 using Internet Explorer 9. The first is below.
When clicking on a hyperlink in an e-mail (or on a website), I get a message ‘This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator’. I am the administrator of this stand-alone computer. How do I deactivate the feature so that I can use hyperlinks?
Until three months ago, this features worked well.
I have tried the following: - Tools: Internet Options: Advanced Tab: Programs Tab; Internet Programs: Microsoft Outlook: Default and then repeated for Internet Explorer. This does not seem to be effective. It is as though Windows 7 will not take instructions.

 

[Stallion]

I am having two problems with my Windows 7 Home Premium/Microsoft Outlook 10 using Internet Explorer 9. The second is below.
I am unable to attach a photograph to e-mail in Windows. e.g. I right click on the photograph, select ‘Send to recipient’, select size, select ‘attach’ and then nothing happens. Previously, the e-mail opened with my photograph attached. I use this facility to send photographs as it reduces them from xMb to xKb. before being attached to Outlook
Until three months ago, this features worked well.
I have tried the following: - Start: Default Programs: Set Programs Access: Computer Defaults: Custom: Windows Outlook. This does not seem to be effective. It is as though Windows 7 will not take instructions

 

[koolkat77]

Did you try repairing MS Office?
Repair or remove Office - Project - Office.com

Repair or remove Office
It might be necessary for you to repair Microsoft Office, or you might want to uninstall it entirely.

NOTE

For information on how Microsoft can diagnose problems with your Office programs, see Change Office Diagnostics settings.
Repair your Office programs
Click Start > Control Panel > Programs and Features.
Click the Office program you want to repair, and then click Change.
Click Repair > Continue. You might need to restart your computer after the repair is complete.
TOP OF PAGE
Uninstall Office
Click Start > Control Panel > Programs and Features.
Select the Office version you want to uninstall.
Click Uninstall > Continue. You might need to restart your computer after the removal is complete.
NOTE You can’t uninstall individual Office programs. To only have specific programs installed on your computer, you must uninstall Office, and then reinstall it using a custom installation.

 

[Stallion]

Thank you
Yes. I have removed and re-installed Microsoft Offioce 10

Did you try repairing MS Office?
Repair or remove Office - Project - Office.com

Repair or remove Office
It might be necessary for you to repair Microsoft Office, or you might want to uninstall it entirely.

NOTE

For information on how Microsoft can diagnose problems with your Office programs, see Change Office Diagnostics settings.
Repair your Office programs
Click Start > Control Panel > Programs and Features.
Click the Office program you want to repair, and then click Change.
Click Repair > Continue. You might need to restart your computer after the repair is complete.
TOP OF PAGE
Uninstall Office
Click Start > Control Panel > Programs and Features.
Select the Office version you want to uninstall.
Click Uninstall > Continue. You might need to restart your computer after the removal is complete.
NOTE You can’t uninstall individual Office programs. To only have specific programs installed on your computer, you must uninstall Office, and then reinstall it using a custom installation.

 

[Stallion]

Thank you
Yes.
I had removed and reinstalled Microsift Office 2010.
Made no difference to either of the problems

 

[koolkat77]

Probably corrupted registry.
Create another user account and check if the problem is there on that as well?
http://www.sevenforums.com/tutorials/181024-user-account-create.html