system crashing and powering off

[lostal21]

my computer running win 7 Home Edition Premium 32 bit crashes periodically, especially when running internet games. Info includes:
error 7001 - service control manager

xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

<EventID Qualifiers="49152">7001</EventID>

<Version>0</Version>

<Level>2</Level>

I have not found anything similar in postings already on forum. Can someone help?
I I ran sfc /scannow with no errors reported.
Thanks

View attachment 153920

 

[mgorman87]

Please upload a report so I can look over your drivers and event logs
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[lostal21]

Files are zipped and attached. I am running x86 Windows 7 full retail installed on clean hard drive. Installation done late last year with one re-install since.

Thanks for the help!

 

[mgorman87]

Update to SP1 - Learn how to install Windows 7 Service Pack 1 (SP1)

Event[3261]:
  Log Name: System
  Source: Disk
  Date: 2011-04-29T20:30:24.463
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Sams-PC
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR1.

Run a hard drive scan using SeaTools (both short and long tests) - SeaTools for Windows | Seagate

 

[lostal21]

Thank you very much for the help. The SeaTool found and repaireed an error in my hard drive, and SP1 appears to have resolved all of the other issues. I truly appreciate the information as this is one that I would not have resolved alone.

Al Morris

 

[lostal21]

Ater 4 days - system began crashing again. I ran sea tools (long and short) with no errors on HD. Have included new report. Note, system is now running SP1 as originally suggested. Also systems specs are as follows:
Dell inspiron 530
Windows Home Premium 32 bit
ACPI x86 motherboard
4.00 GB memory (2.75 usable)
nvidia geforce 8400gs graphics card

Any help in resolving this problem would be appreciated. My wife is threatening to use the computer as a target!

 

[mgorman87]

You have uploaded the actual jcgriff2 report exe. Please re-run the report and upload the correct file

 

[lostal21]

please accept my apologies. Came home from work early and found your reply. Please check the attached dump files.

Thank you,
Al Morris

 

[lostal21]

still crashing - today showed this:
xmlns="Error">
- <System>
<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2011-05-23T02:42:29.000000000Z" />

<EventRecordID>127740</EventRecordID>

<Channel>Application</Channel>

<Computer>Sams-PC</Computer>

<Security />

</System>


- <EventData>
<Data>nvvsvc.exe</Data>

<Data>8.17.12.6089</Data>

<Data>4caebedc</Data>

<Data>nvvsvc.exe</Data>

<Data>8.17.12.6089</Data>

<Data>4caebedc</Data>

<Data>40000015</Data>

<Data>000405fe</Data>

<Data>2fc</Data>

<Data>01cc18f2fc0550ee</Data>

<Data>C:\Windows\system32\nvvsvc.exe</Data>

<Data>C:\Windows\system32\nvvsvc.exe</Data>

<Data>4cb8ce4d-84e6-11e0-9b24-001aa09a24ab</Data>

</EventDate

I found some problems with Norton 360 and corrected them, but system crashed several times while in Safe Mode. Also ran scannow with no errors, as well as SeaTools long with the same results. This is very frustrating.





Attached is a new zipped file.

Thanks in advance for any help........

 

[lostal21]

system crashing and powering off problem is not resolved

the problem has not been resolved. Please see the two latest dump files submitted

Thanks

 

[lostal21]

Attached is the latest Perfmon Report

 

[mgorman87]

There is only one BSOD and it was back from August 2010. It was caused by your Linksys Wireless USB. Your event logs don't show any BSODs since then.

What type of issue are you having? Does the computer lock up and freeze? Does it restart on its own?


Are you able to try using a wired connection instead of your Linksys USB adapter?

BSOD BUGCHECK SUMMARY

[font=lucida console]
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Aug 25 04:45:23.792 2010 (UTC - 4:00)
System Uptime: 0 days 10:15:54.743
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_MRVW24B_IMAGE_usbhub.sys
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E4500  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2194
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[lostal21]

System will now stay only in safe mode. I have uploaded the latest dump files from this morning. Thanks for any help you might be able to provide.

 

[mgorman87]

I still only see the one minidump and your event logs show no sign that any other BSODs occurred.

Browse to C:\windows\system32\minidump

What do you see in there? Is it just one file?

What does the error message say that you are seeing?

 

[lostal21]

i do not find any minidump file within system32 folder

 

[lostal21]

wrong - found the minidump folder but it only contained one dump - not current. should i try to create another - am not sure I know how

 

[mgorman87]

You keep saying that you're uploading the latest dump files. Is your computer getting a BSOD?

 

[lostal21]

found info on creating dump for hung application - do I do something similar?

 

[lostal21]

no - it just crashes and the powers off

 

[lostal21]

basically it is running and then powers off - weeks ago I thought it was possible temperature related so took covers and still had same problem