Solved System Exception Error, sometimes Freezes ,BSOD and failure to powerup

[Xamdou]

Had these problem recently, a day after i bought my razer mamba and installed the drivers,was wondering if it is the root cause. Thanks in advance for helping.

Windows 7 Home Premium 64bit
i5-2500 3.30GHz
4GB Ram
nVIDIA GT 440

 

[Golden]

Please follow steps outlined here to get BSOD help:

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[Xamdou]

Sorry about that, here's the files

 

[Xamdou]

Had another BSOD a few days ago, here's the attached files

 

[Xamdou]

Is there really no one to help me here?, had been 6 days. Sorry for being impatient.

 

[Northernsoul55]

Hi Xamdou,

Please remove Daemon tools from your system as it is a known cause of BSOD's.

Please go to Start > computer > click on Uninstall or change a program and uninstall the program.
Then Reboot the system.

Once the program is uninstalled, download SPTD.exe from:

:ar: http://www.duplexsecure.com/en/downloads

Run the sptd and choose uninstall to remove the driver from your system:
then restart.

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffff8a003d0c000, 0, 1, fffff8800163e02d}
Probably caused by : cng.sys ( cng!GatherRandomKey+7d )
Stop message 0x000000D1 Descriptive text: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Usual cause: An attempt was made to touch pageable memory at a process internal request level (IRQL) that was too high.
This is usually caused by drivers using improper addresses. Kernel-mode drivers are forbidden to access pageable memory at a high IRQL.

Related to: Kernel Cryptography, Next Generation

Please ensure you have all the latest Windows Updates installed.

Also run:
System File Checker to check the integrity of all Windows 7 system files:

Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type or better still copy and paste: SFC /scannow at the prompt

:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

fffff880`035c6798 fffff880`05be0824Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
nvlddmkm+0x1d6824

Refers to your NVidia Video drivers.
Please update your drivers to the latest version:

:ar: NVIDIA DRIVERS 310.90WHQL

If you still encounter BSOD after installing this driver, uninstall and please try this driver:

:ar: http://www.nvidia.in/object/win8-win7-winvista-64bit-306.23-whql-driver-in.html

Post back any progress

Cheers

Dave

 

[Xamdou]

Thanks for the analysis, will get back once my desktop is running totally fine, cheers.

 

[Dsprague]

Hi Xamdou,

Please remove Daemon tools from your system as it is a known cause of BSOD's.

Please go to Start > computer > click on Uninstall or change a program and uninstall the program.
Then Reboot the system.

Once the program is uninstalled, download SPTD.exe from:

:ar: http://www.duplexsecure.com/en/downloads

Run the sptd and choose uninstall to remove the driver from your system:
then restart.

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffff8a003d0c000, 0, 1, fffff8800163e02d}
Probably caused by : cng.sys ( cng!GatherRandomKey+7d )
Stop message 0x000000D1 Descriptive text: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Usual cause: An attempt was made to touch pageable memory at a process internal request level (IRQL) that was too high.
This is usually caused by drivers using improper addresses. Kernel-mode drivers are forbidden to access pageable memory at a high IRQL.

Related to: Kernel Cryptography, Next Generation

Please ensure you have all the latest Windows Updates installed.

Also run:
System File Checker to check the integrity of all Windows 7 system files:







Refers to your NVidia Video drivers.
Please update your drivers to the latest version:

:ar: NVIDIA DRIVERS 310.90WHQL

If you still encounter BSOD after installing this driver, uninstall and please try this driver:

:ar: http://www.nvidia.in/object/win8-win7-winvista-64bit-306.23-whql-driver-in.html

Post back any progress

Cheers

Dave

Hey Dave for informational purposes I will tell you I have seen Antivirus mess with cng.sys That may not be the case here but just thought I would share the knowledge.

 

[Northernsoul55]

As dsprague rightly pointed out:

Please remove your Anti-virus Avast as this could be causing problems:

:ar: http://www.avast.com/uninstall-utilityhttp://www.avast.com/uninstall-utility

http://www.avast.com/uninstall-utility

Please install:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software. And it has a smaller footprint.

:ar: Microsoft Security Essentials - Microsoft Windows

Cheers

Dave

 

[Xamdou]

Sent it for warranty a few weeks ago, turns out to be the graphic card's problem lol, shall mark this as solved.
Cheers

 

[Northernsoul55]

Thanks for the feedback