Solved System image restore failed, error 0x80042412

[Tsremix777]

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My mothers hp computer had a failing hard drive. (It kept giving warnings telling her to backup her files.) It was a 500gb 1tb HDD, and I purchased a 750gb replacement hard drive for her. After a bit of struggling, I managed to get a system image backup saved onto a 1tb external hard drive. I created a system repair disc, replaced the hard drive, and tried to restore. I got the error "The system image restore failed. No disk that can be used for recovering the system disk can be found." (0x80042412) The old hard drive still works, if that information is useful. It's also worth mentioning that the actual used space from the system image was around 350gb.

I believe she's running windows 7 home premium 64bit. Any suggestions?

Edit: "Thanks for the help, guys. I went ahead and followed ThrashZone's advice and made another image with macrium, then decreased the main partition size to fit on the new hard drive, and it worked flawlessly."

 

[paul1149]

Is the system image in its own partition?

 

[Tsremix777]

Is the system image in its own partition?

There is only one partition on the drive, which contains the image backup folder and a few office documents.

 

[SIW2]

Have you initialized/formatted the new drive?

 

[Tsremix777]

Have you initialized/formatted the new drive?

Using the command prompt I entered the exact commands:
diskpart
list disk
select disk 0
clean
create partition primary
format quick fs=ntfs
assign
exit
I then restarted and retried the restore, but I got the same results.

Also, I'm not plugging in the external hard drive until after the computer has booted via the repair disk.

 

[Ranger4]

What program did you use to create the image of the old hard drive?.

 

[paul1149]

There is only one partition on the drive, which contains the image backup folder and a few office documents.

Do I understand this correctly? You have the image on the same partition you want to restore to? If so, that's not going to work. The image must be in an partition independent of the new OS partition, or it would be wiped as the new partition is laid down.

Does the existing install work well? If not, it would be better to do a fresh Reset on the new drive than to restore from an image.

 

[Ranger4]

There is only one partition on the drive, which contains the image backup folder and a few office documents.

Do I understand this correctly? You have the image on the same partition you want to restore to? If so, that's not going to work. The image must be in an partition independent of the new OS partition, or it would be wiped as the new partition is laid down.

Does the existing install work well? If not, it would be better to do a fresh Reset on the new drive than to restore from an image.

That's not the way I read the OP's post. The old hard drive it failing, they made an image to a 1tb external drive. Purchased a new 750gb hard drive & installed it & then tried to install the image to that new drive, with no success.

That's why I am asking what program was used for the back up image, so we can see what may be wrong.

 

[paul1149]

That's not the way I read the OP's post. The old hard drive it failing, they made an image to a 1tb external drive. Purchased a new 750gb hard drive & installed it & then tried to install the image to that new drive, with no success.

You're absolutely right. I stand corrected!

Also, I'm not plugging in the external hard drive until after the computer has booted via the repair disk.

It looks like this is a backup image made by the Win7 built-in facility? Can you navigate to the external hard drive via the restore function? If not, have you tried having the external drive plugged in at boot?

 

[ThrashZone]

Hi,
Yes it would be nice to know what you used to create the image and restore disk
This is the recommended program to do the tasks with,
http://www.sevenforums.com/tutorials/73828-imaging-free-macrium.html

Windows not so much :/

 

[Tsremix777]

That's not the way I read the OP's post. The old hard drive it failing, they made an image to a 1tb external drive. Purchased a new 750gb hard drive & installed it & then tried to install the image to that new drive, with no success.

This is correct.

What program did you use to create the image of the old hard drive?.

I just used the default windows image backup.

Hi,
Yes it would be nice to know what you used to create the image and restore disk
This is the recommended program to do the tasks with,
Imaging with free Macrium

Windows not so much :/

Thanks! I'll look into it. If I'm unable to get this working I'll give it a shot.

 

[Tsremix777]

It looks like this is a backup image made by the Win7 built-in facility? Can you navigate to the external hard drive via the restore function? If not, have you tried having the external drive plugged in at boot?

I'm not sure what you mean. I can select "install drivers" and browse through the external hard drive's files, so it is accessible. (See attached image) It's also detecting the backup on the external hard drive.

 

[paul1149]

Ok then, it's seeing the backup image. The error message probably refers to the new drive then. Can you boot into the old drive and see if the new drive is visible from there in Disk Manager?

 

[Tsremix777]

Ok then, it's seeing the backup image. The error message probably refers to the new drive then. Can you boot into the old drive and see if the new drive is visible from there in Disk Manager?

Yes, the new hard drive is detected and healthy.

I just realized that her old (dying) hard drive is 1tb, not 500gb.

 

[Ranger4]

@ Tsremix777.
How much of the old 1tb drive had been used & was it all in one partition. The problem could be that you are trying to install a 1tb image onto a 750gb hard drive.

As paul1149 has requested could you post a screen shot on Disc Management showing the old hard drive & this will help us workout the best way to fix this.

This Forum tutorial will help you with the screen shot.

http://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html

 

[Tsremix777]

@ Tsremix777.
How much of the old 1tb drive had been used & was it all in one partition. The problem could be that you are trying to install a 1tb image onto a 750gb hard drive.

As paul1149 has requested could you post a screen shot on Disc Management showing the old hard drive & this will help us workout the best way to fix this.

This Forum tutorial will help you with the screen shot.

Disk Management - Post a Screen Capture Image

About 220gb are used, I'll attach a screenshot of the disk management. Please note that the old, dying hard drive is (C, the new internal hard drive is (E, and the external hard drive (which contains the image) is (F

 

[ThrashZone]

Hi,
You might check this out for the new drive
http://www.sevenforums.com/tutorials/26193-convert-mbr-disk-gpt-disk.html

Not sure why disk 0 is the E drive :/

 

[paul1149]

I think Ranger4 is correct about the size problem. I would make a decision here on whether or not you want to preserve the Factory restore partition. If so, use a commercial backup prog to clone the entire disk, and then adjust partition sizes during the restoration. If not, you can simply shrink the C partition in place using Windows disk management, then take a new windows image and restore it.

 

[Tsremix777]

Thanks for the help, guys. I went ahead and followed ThrashZone's advice and made another image with macrium, then decreased the main partition size to fit on the new hard drive, and it worked flawlessly.

 

[ThrashZone]

Great news Macrium is very good indeed
Happy imaging and restoring