Solved System Loses Power Randomly

[carwiz]

There's even less in that one. Did you give it time for all the steps to run?

 

[MistUnleashed]

There's even less in that one. Did you give it time for all the steps to run?

Yes, it said it completed successfully!

Are there any other tools I could try? What are you looking for in particular?

Thanks for your help!

 

[carwiz]

I was wanting to look at the System Events Log. The MSinfo file helps too as it gives a detailed look at the system hardware, programs and services running. There's other lists included but most are duplications of MSinfo in text form. The Application Events Log is useful at times also.

Did you run the DM Collector as administrator? If not, try that. I noticed it doesn't say that in the instructions but the other "Grab All" collector does or it won't pull all the info.

 

[MistUnleashed]

I was wanting to look at the System Events Log. The MSinfo file helps too as it gives a detailed look at the system hardware, programs and services running. There's other lists included but most are duplications of MSinfo in text form. The Application Events Log is useful at times also.

Did you run the DM Collector as administrator? If not, try that. I noticed it doesn't say that in the instructions but the other "Grab All" collector does or it won't pull all the info.

I ran it as an administrator, not too sure why it didn't work!

Update: I've run it again and i've attached the file, no errors while it was collecting!

 

[carwiz]

That's better. It looks like it's all there now. I'll have a detailed look at it during lunch as I gotta run for now. Unless someone else steps in to take a peek in the mean time. I know, it's hard being on the other side of the globe.

I'll post a quick help request and see if someone is available now.

 

[MistUnleashed]

That's better. It looks like it's all there now. I'll have a detailed look at it during lunch as I gotta run for now. Unless someone else steps in to take a peek in the mean time. I know, it's hard being on the other side of the globe.

I'll post a quick help request and see if someone is available now.

Thanks! I'm in no rush, I've had this problem for 4 years; I managed to suppress it so it only happens every 7-8 months so I can wait a few hours!

Thanks again for your help up to this point.

 

[carwiz]

A few things to do: The disk controller driver and BIOS could very well be the cause of Power Fault errors.

Correction: I listed this first because I found the errors first but do this LAST. The driver updates ( #2) need priority before rebuilding the index.
1. The log is filled with Search indexing errors.
Control Panel > Indexing > Advanced > Rebuild Index.

2. Check to see if there's any motherboard driver updates. Your Marvel Disk controller driver is tanking. Also check to see if there's a BIOS update.

Event[51310]:
  Log Name: System
  Source: mvs91xx
 
Date: 2015-06-05T22:42:09.324
  Event ID: 36
  Task: 
N/A
  Level: Information
  Opcode: N/A
  Keyword: 
Classic
  User: N/A
  User Name: N/A
  Computer: 
Dholi
  Description: 
[COLOR=red][B]Command [0x28] on physical disk 1 failed. Sense [/B][/COLOR]
[B][COLOR=red]key=0x3, ASC=0x11, ASCQ=0x0[/COLOR][/B].
 
 
Event[51311]:
  Log Name: System
  Source: Disk
 
Date: 2015-06-05T22:42:09.324
  Event ID: 11
  Task: 
N/A
  Level: Error
  Opcode: N/A
  Keyword: 
Classic
  User: N/A
  User Name: N/A
  Computer: 
Dholi
  Description: 
[COLOR=red][B]The driver detected a controller error on [/B][/COLOR]
[B][COLOR=red]\Device\Harddisk0\DR0.[/COLOR][/B]

3. See if there's an update for Avast. (AvastVBox) If you don't run VBOX all the time, disable the virtual network adaptor or remove/disable the AvastVBox NG component.
Control panel > software > avast > change > remove the NG component

Event[51247]:
  Log Name: System
  Source: Service Control 
Manager
  Date: 2015-06-05T12:39:15.830
  Event ID: 
7000
  Task: N/A
  Level: Error
  Opcode: N/A
 
Keyword: Classic
  User: N/A
  User Name: N/A
 
Computer: Dholi
  Description: 
[B][COLOR=red]The AvastVBox COM Service service [/COLOR][/B]
[B][COLOR=red]failed to start due to the following error: [/COLOR][/B]
[B][COLOR=red]The service did not respond to [/COLOR][/B]
[B][COLOR=red]the start or control request in a timely fashion.[/COLOR][/B]

4. Item #2 should take care of this too. Windows tried to create a dump file the disk wasn't there.

Event[50862]:
  Log Name: System
  Source:[B] volmgr[/B]
 
Date: 2015-06-04T22:04:08.033
  Event ID: 46
  Task: 
N/A
  Level: Error
  Opcode: N/A
  Keyword: 
Classic
  User: N/A
  User Name: N/A
  Computer: 
Dholi
  Description: 
[COLOR=red][B]Crash dump initialization failed![/B][/COLOR]

 

[GokAy]

In case if relevant: The volmgr event can happen if you have pagefile on some other drive/partition and/or no pagefile on C or too small for at least a kernel dump (600MB should suffice).

 

[MistUnleashed]

A few things to do: The disk controller driver and BIOS could very well be the cause of Power Fault errors.

Correction: I listed this first because I found the errors first but do this LAST. The driver updates ( #2) need priority before rebuilding the index.
1. The log is filled with Search indexing errors.
Control Panel > Indexing > Advanced > Rebuild Index.

2. Check to see if there's any motherboard driver updates. Your Marvel Disk controller driver is tanking. Also check to see if there's a BIOS update.

Event[51310]:
  Log Name: System
  Source: mvs91xx
 
Date: 2015-06-05T22:42:09.324
  Event ID: 36
  Task: 
N/A
  Level: Information
  Opcode: N/A
  Keyword: 
Classic
  User: N/A
  User Name: N/A
  Computer: 
Dholi
  Description: 
[COLOR=red][B]Command [0x28] on physical disk 1 failed. Sense [/B][/COLOR]
[B][COLOR=red]key=0x3, ASC=0x11, ASCQ=0x0[/COLOR][/B].
 
 
Event[51311]:
  Log Name: System
  Source: Disk
 
Date: 2015-06-05T22:42:09.324
  Event ID: 11
  Task: 
N/A
  Level: Error
  Opcode: N/A
  Keyword: 
Classic
  User: N/A
  User Name: N/A
  Computer: 
Dholi
  Description: 
[COLOR=red][B]The driver detected a controller error on [/B][/COLOR]
[B][COLOR=red]\Device\Harddisk0\DR0.[/COLOR][/B]

3. See if there's an update for Avast. (AvastVBox) If you don't run VBOX all the time, disable the virtual network adaptor or remove/disable the AvastVBox NG component.
Control panel > software > avast > change > remove the NG component

Event[51247]:
  Log Name: System
  Source: Service Control 
Manager
  Date: 2015-06-05T12:39:15.830
  Event ID: 
7000
  Task: N/A
  Level: Error
  Opcode: N/A
 
Keyword: Classic
  User: N/A
  User Name: N/A
 
Computer: Dholi
  Description: 
[B][COLOR=red]The AvastVBox COM Service service [/COLOR][/B]
[B][COLOR=red]failed to start due to the following error: [/COLOR][/B]
[B][COLOR=red]The service did not respond to [/COLOR][/B]
[B][COLOR=red]the start or control request in a timely fashion.[/COLOR][/B]

4. Item #2 should take care of this too. Windows tried to create a dump file the disk wasn't there.

Event[50862]:
  Log Name: System
  Source:[B] volmgr[/B]
 
Date: 2015-06-04T22:04:08.033
  Event ID: 46
  Task: 
N/A
  Level: Error
  Opcode: N/A
  Keyword: 
Classic
  User: N/A
  User Name: N/A
  Computer: 
Dholi
  Description: 
[COLOR=red][B]Crash dump initialization failed![/B][/COLOR]

Hi Carwiz,

Thanks for taking your time to take a look at this. I have read what you have suggested and so far I have:

1. Updated Marvell Driver from the Asus Website, it installed this thing called a 'Magni Driver'
2. I repair-installed Avast, the avast forum suggested that the VBox application had been corrupted, I'm no longer getting errors from this.
3. I've rebuilt the search index as suggested

There have been 10 BIOS updates since I bought the Motherboard, shall I update to the latest version?


Thanks


MistUnleashed

 

[MistUnleashed]

EDIT: I just updated the BIOS to the latest version and it seems to have added these Kernel-Processor-Power events to my system Event Log in the Event Viewer... is this normal?

Also in options in my BIOS my HDD is set to IDE < I have a choice out of: RAID, AHCI and IDE - Do I leave it as IDE?

Finally, what do I set 'Hard-Disk Write Protect' to? Do I leave it as it is?

See Screenshot Below.

 

[carwiz]

EDIT: I just updated the BIOS to the latest version and it seems to have added these Kernel-Processor-Power events to my system Event Log in the Event Viewer... is this normal?
I thought they were already there. Isn't that why we're going through this process?


Did you read the release notes for the version? As I recall, some of those updates were for processor upgrades.


I don't know what 'Hard-Disk Write Protect' means exactly but it doesn't sound like anything I'd want to set/enable without checking. Look in your MB manual and see what it says.


AHCI is better but you can't just change it in the BIOS or the PC won't boot. You MUST use the procedure in the Tutorial below to change to AHCI. Follow it EXACTLY.
http://www.sevenforums.com/tutorials/61869-ahci-enable-windows-7-vista.html


Added:
Did you install the chipset drivers when you built your system? This would have included INF installers for your hardware. It sounds like your problem goes way back.

 

[MistUnleashed]

EDIT: I just updated the BIOS to the latest version and it seems to have added these Kernel-Processor-Power events to my system Event Log in the Event Viewer... is this normal?
I thought they were already there. Isn't that why we're going through this process?

^ Yes they were, just me getting over-excited from a new update and seeing things that have always been there.

Did you read the release notes for the version? As I recall, some of those updates were for processor upgrades.

^ Yes the release notes from the last 10 updates list major improvements in the CPU functions and overall system stability has been improved.

I don't know what 'Hard-Disk Write Protect' means exactly but it doesn't sound like anything I'd want to set/enable without checking. Look in your MB manual and see what it says.

^ I'll take a look in the manual.

AHCI is better but you can't just change it in the BIOS or the PC won't boot. You MUST use the procedure in the Tutorial below to change to AHCI. Follow it EXACTLY.
http://www.sevenforums.com/tutorials/61869-ahci-enable-windows-7-vista.html

^ I'll follow this and let you know what happens. Just out of interest though, why should I be using AHCI instead of IDE?

Added:
Did you install the chipset drivers when you built your system? This would have included INF installers for your hardware. It sounds like your problem goes way back.

^ Yes, I installed all the drivers from the CD that came with it, as well as any others from the Asus website.

 

[carwiz]

If you ever reinstalled Windows, you would need to reinstall the chipset drivers.

As long as your drives are connected via a SATA controller, The AHCI (Advanced Host Controller Interface) mode improves throughput and implements additional features such as SMART technology and hot swap.

 

[MistUnleashed]

If you ever reinstalled Windows, you would need to reinstall the chipset drivers.

As long as your drives are connected via a SATA controller, The AHCI (Advanced Host Controller Interface) mode improves throughput and implements additional features such as SMART technology and hot swap.

1. I've never reinstalled Windows

2. I will enable AHCI and let you know if I feel a difference!

 

[carwiz]

Ok. Run your system for a few hours or a day to make sure it's stable. Be sure to include a reboot or two.

Then run a check disk with /r. After that, run a SFC /scannow. If these are clean then upload a new run of the DM Collector so we can get a fresh look at the system and events.

 

[mintwaxed]

Open your power supply and look for bulging capacitors. See "Great Capacitor Plague" https://en.wikipedia.org/wiki/Capacitor_plague. Also, check for lose connections on your power supply; re-seat all plugs. If that fails, substitute a power supply having the correct wattage rating known to be good. If that test fails, you might have a defective motherboard.

 

[MistUnleashed]

Ok. Run your system for a few hours or a day to make sure it's stable. Be sure to include a reboot or two.

Then run a check disk with /r. After that, run a SFC /scannow. If these are clean then upload a new run of the DM Collector so we can get a fresh look at the system and events.

One thing i've only noticed because of my updated Marvell driver - My HDD is connected to a 6Gb/s SATA slot on the motherboard but on system start-up, after POST, the computer claims the speed is 3Gb/s. Are there any pieces of software I can use to test the data transfer speed of the HDD to the Motherboard?

Thanks

 

[Layback Bear]

I would suggest not using Marvell sata 3.0 ports.
You probably have Intel sata 2.0 ports. Try them.
Marvell ports have cause problems for years. I know of no hard drive that can use the speed of a sata 3.0.

Your motherboard manual should show what ports are what.

 

[GokAy]

To back up Layback Bear, unless you have an SSD there is no difference between SATA 2-3.

And for your question, HDDs have SATA 2 or 3 specs. If you can pull it out or know the model, you can check what interface it supports.

 

[MistUnleashed]

Ok. Run your system for a few hours or a day to make sure it's stable. Be sure to include a reboot or two.

Then run a check disk with /r. After that, run a SFC /scannow. If these are clean then upload a new run of the DM Collector so we can get a fresh look at the system and events.

Hi Carwiz,

So i've been running it and it's been fairly fine. I have however experienced random freezes when I'm doing even the smallest of tasks, i.e. pressing 'Start'.

Because of this I have ran chkdsk /r and it found and fixed A LOT of bad sectors. Then I proceeded (after 2 restarts) to run SFC /SCANNOW - This found errors and was unable to fix them. I've attached the CBS.log file so you can take a look.

Thanks,

MistUnleashed