Solved System restarts

[mcvickar]

my computer restarts whenever i play a game or watch a movie through vlc player, note: this only happens when using vlc player, other players work fine. i've tried installing drivers but doesnt fix my problem...help please guys just recently bought computer, last system i had was operating windows xp professional and games worked fine. dont know what to do.

 

[FliGi7]

Restarting during gaming or playing movies sounds like it could be an overheating issue. What exactly happens when it restarts? Do you get any error messages or does the system just cut off without warning?

 

[Sbrideau]

Hi and welcome to the sevenforums, mcvickar

Restarting seems like it could be something else than overheating as well. Usually when overheating it will shutdown and not restart, at least that is my experience.

What could be happening here is you might be getting BSODs, but the system is set for automatic restart. Do you have a .dmp file in c:\windows\minidump? If folder doesn't exist, this means that you're not getting blue screens.

 

[gregrocker]

What drivers would you install for VLC player?

Have you tried reinstalling VLC?

Work through these Troubleshooting Steps for Windows 7 establishing a Clean Boot and checking System temps first.

 

[matprior]

Rollback all your files, registry keys and installed programs to previous state using system restore option in start menu. This would prevent the problem of getting restart every time you play games.

 

[mcvickar]

@FliGi; it just restarts without warning then shows boot menu: "start windows normaly; run in safe mode" :i get that screen. @ Sbrideau; i'll check out that .dmp file. Also i just downloaded direct x end user runtime: wmedia player classic home cinema gives me message that it needs to be updated. thanx for the advice guys i'll try it out and report back as to any changes happened.

 

[FliGi7]

Disable the automatic reboot on BSOD's so you can get the error information next time it happens.

Automatic Restart Windows 7 - How To Disable the Automatic Restart on System Failure in Windows 7

 

[mcvickar]

I've disabled auto reboot on BSOD's system still restarts without warning. My games play fine so i doubt it has anything to do with graphics or RAM, but i can only play few minutes then system reboots. im out of ideas now.Same happens when watching movies doesnt matter which media player i use. (sigh) Im out of ideas now guys. Could the problem possibly have anything to do with Operating System?

 

[DavidE]

Have you looked in Event Viewer for any errors when this happens?

 

[gregrocker]

I gave you the steps to check out everything. Did you click the blue link?

 

[mcvickar]

critical error in event viewer kernel-power id :41

 

[mcvickar]

event viewer: Critical Kernel-Power event id 41

 

[DavidE]

Looks like this error can have multiple causes...
You can Google for "event id 41" and find a lot of hits.

Looks like the BugcheckCode in the event data may help determine the cause...
So, you may need to research the BugcheckCode you get in this event.

Here's one MS link that talks about this
Description of Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: "The system has rebooted without cleanly shutting down first"

hth

 

[mcvickar]

Hi, guys I think I may have finally found my solution. For the past week I have researched this event message kernel-power 41 and its all over the net with different people suffering different sympthoms. To make a longer story short; there was some girl who said all she did to fix her problem was to up her voltages a bit in bios settings. So i tried it: uped my cpu and RAM voltages a bit and tried to cause crash; nothing happened. Ive been going two days without any spontaneous reboot. If this should continue trough the weekend I will mark this thread as SOLVED. Thank you for all your support and advice in advance guys.