Solved SYSTEM_SERVICE_EXCEPTION 0x0000003b while playing games

[kdash07]

BSOD while playing games using NVIDIA GRAPHICS CARD only, my gpu driver is up to date and i even used the original driver but still BSOD. i really need a help.

here is the DUMP FILES.

 

[YoYo155]

Welcome to SF .

I would start by updating Intel drivers, especially igdkmd64.

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800032e1739, fffff88009b95030, 0}

Probably caused by : Unknown_Image ( nt!KeSetEvent+139 )

fffff880`09b93388  fffff880`04a4d5e9 igdkmd64+0x3b5e9
fffff880`09b93398  fffff880`04a4d2cc igdkmd64+0x3b2cc
fffff880`09b933b8  fffff880`04c16974 igdkmd64+0x204974
fffff880`09b933c8  fffff880`04c16a5b igdkmd64+0x204a5b
fffff880`09b933e8  fffff880`04c59e89 igdkmd64+0x247e89
fffff880`09b933f0  fffff880`054dacd0 igdkmd64+0xac8cd0
fffff880`09b933f8  fffff880`04c59d97 igdkmd64+0x247d97
fffff880`09b93408  fffff880`04bc1519 igdkmd64+0x1af519
fffff880`09b93418  fffff880`04c59d97 igdkmd64+0x247d97
fffff880`09b93420  fffff880`04c16a30 igdkmd64+0x204a30
fffff880`09b93428  fffff880`04c16a90 igdkmd64+0x204a90
fffff880`09b93430  fffff880`04c16940 igdkmd64+0x204940
fffff880`09b93438  fffff880`04c169b0 igdkmd64+0x2049b0
fffff880`09b93440  fffff880`04c16b10 igdkmd64+0x204b10
fffff880`09b93448  fffff880`04c16b60 igdkmd64+0x204b60
fffff880`09b93450  fffff880`04c16bc0 igdkmd64+0x204bc0
fffff880`09b93458  fffff880`04c16bd0 igdkmd64+0x204bd0
fffff880`09b93460  fffff880`04c16be0 igdkmd64+0x204be0
fffff880`09b93468  fffff880`04c16c20 igdkmd64+0x204c20
fffff880`09b93470  fffff880`04c16c70 igdkmd64+0x204c70
fffff880`09b93478  fffff880`04c16c90 igdkmd64+0x204c90
fffff880`09b93480  fffff880`04c16cc0 igdkmd64+0x204cc0
fffff880`09b93488  fffff880`04c16cf0 igdkmd64+0x204cf0
fffff880`09b93490  fffff880`04c16da0 igdkmd64+0x204da0
fffff880`09b93498  fffff880`04c16d40 igdkmd64+0x204d40
fffff880`09b934c0  fffff880`04c16930 igdkmd64+0x204930
fffff880`09b934c8  fffff880`04c16d40 igdkmd64+0x204d40
fffff880`09b934d8  fffff880`04bc2a36 igdkmd64+0x1b0a36
fffff880`09b934f0  fffff880`04c16930 igdkmd64+0x204930
fffff880`09b93508  fffff880`04bfaab8 igdkmd64+0x1e8ab8
fffff880`09b93538  fffff880`04bf1ec9 igdkmd64+0x1dfec9

lmvm igdkmd64
Browse full module list
start             end                 module name
fffff880`04a3c000 fffff880`055e3e80   igdkmd64   (deferred)             
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Browse all global symbols  functions  data
    Timestamp:        [COLOR=Red][B]Sun Mar 27 02:19:42 2011[/B][/COLOR]

• Driver Reference Table - igdkmd64.sys

Use this online utility to do so | Intel Update


Please remove TuneUp Utilities, this type of software only causes issues.

• Registry Cleaner Tests - Why NOT To Use One! - Windows 7 Help Forum

TuneUpUtilitiesDrv    \??\c:\program files (x86)\tuneup utilities 2014\tuneuputilitiesdriver64.sys

lmvm tuneuputilitiesdriver64
    Image path: TuneUpUtilitiesDriver64.sys
    Image name: TuneUpUtilitiesDriver64.sys
    Timestamp:        [COLOR=Red][B]Fri May 25 13:28:19 2012[/B][/COLOR]

Test your RAM, scan for infections and file corruption for good measure.

Testing the RAM:

Test and Diagnose RAM Issues with Memtest86+:

• RAM - Test with Memtest86+

   Tip

• :info: Pay close attention to part 3 of the tutorial "If you have errors"
• :tip: Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

When done with the testing procedure take a picture and upload it here.

Please scan for possible infection and file corruption.

• Download TDSS-Killer and scan for rootkits.
• Download Kaspersky Rescue CD and scan for other types of infections. (a how-to tutorial)
• Download Malwarebytes and DON'T activate the trail (uncheck the box at the end of the installation)
• Follow this tutorial on how to use the SFC/ SCANNOW tool in Windows.

(*Kaspersky Rescue CD from a USB thumbdrive)

Keep us informed .

 

[kdash07]

Thank you for the reply, i will keep you posted after I've done all of these.


I'am done updating igdkmd64.sys its intel graphics card. i tried running a game it seems working fine. thanks for the help. i'll tell you if it happens again.

 

[YoYo155]

Acknowledged, keep us informed .

 

[kdash07]

Again here i am. While playing a game maybe after an hour a BSOD showed up. I've format my laptop and reinstall W7 ultimate with some updated drivers, i am not sure if they are all updated actually. I bought a new ram because when i used the memtest with my original ram there was an error.

here's the new DUMP FILE.

 

[YoYo155]

Not much in that dump.

BugCheck 1E, {ffffffffc0000005, fffff80002ea09cd, 0, ffffffffffffffff}

Probably caused by : Unknown_Image ( nt!KiCommitThreadWait+20d )

STACK_TEXT:  
00000000`00000000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0

BUCKET_ID:  INVALID_KERNEL_CONTEXT

2: kd> !procdumpext.dpx
Failed to read the Stack Pointer

[B]Usual causes:[/B]  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS.

You stopped using the error educing RAM module right?

Please follow:

Your crash dumps are not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

First run it with all the existing/installed RAM modules. If it comes with no error, all is good.

But if it starts showing errors, Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:

test|Slot1|Slot2
RAM1| Error | Error
RAM2|Good|Good

It is a RAM, a bad RAM.

But if you have got a result like that:

test|Slot1|Slot2
RAM1| Error |Good
RAM2| Error |Good

It is a motherboard issue. The particular slot is bad.

If memtest comes free from errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[kdash07]

Yes, i stopped using the ram with errors. so can i install CCleaner or just do a system restore without it 'coz i thought it's bad to use programs like that. i'll try again testing my RAM and slots later. I played a game for about two hours with INTEL integrated graphics there was no BSOD, right now i'm thinking that the culprit is my nvidia video card. I'll keep you informed. THANK YOU

 

[YoYo155]

Thanks for the added info , keep us in the loop.

 

[kdash07]

Alright so yesterday i've used windows memory diagnostic tool[extended] overnight and the result said that there's no error. Tonight i'll try memtest86. I've also checked my HDD for possible errors and this is the result

 

[YoYo155]

Hi thanks for the update .
Windows memdiag is no longer recommended by us here please report back with the results of memtest86+.
Also can you elaborate as what and how that HDD report was generated?

 

[kdash07]

i used the SMART analysis from speedfan, and this one from seatools. my memtest showed that my newly bought ram is good and has no errors in the first slot,so should i try another one or is it good?

View attachment 292935

and here is the new files when I am trying to use the nvidia card to play i game. I'm really curious why there's no bsod when i'm using inter graphics card.

View attachment 292938

 

[YoYo155]

This bug check is similar to the last. But it appears that your HDD is failing
and it's better to be replaced.

Please report back the results of these diagnostic procedures:

   Warning

The Following Method Should NOT Be Performed On An SSD!

Testing the HDD:

1. Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk C: /R.
2. Then Post the Disk Check results following | This Tutorial.
3. Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).
4. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
5. If SeaTools for DOS is unable to recognize your HDD:
6. Visit HDDdiag and follow the instructions | Or follow the instructions below.

If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fx key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

• *Popular BIOS access keys.

Let us know the results.

 

[kdash07]

Alright i let you know the result and one question can it be the culprit of my laptop going bsod while playing GAMES using NVIDIA driver?

 

[YoYo155]

I do see you have an nVidia driver installed but your MSINFO32 file is empty and DxDiag only reports
your integrated graphics.
Does your model have the GT 540M?

Please upload a new instance of the MSINFO32 file:

rb:Start→ Run→ Type MSINFO32 then hit [Enter].
In MSINFO32 go to, File→ Save→ name it your user-name.
Once the file is saved right click it and choose Sent to → Compressed (zipped) folder.

Attach the file in your next post.

 

[kdash07]

My model have GT630M installed. here is the .nfo , I'm really grateful that you are helping me.

 

[YoYo155]

My pleasure .

Apart from previously stated that the HDD might be defective, (I'm still waiting on the results!)
You can install a good known driver release and see how things fair.

Please follow this detailed quote and update the driver.

Install the 314.22 WHQL only.

• Uninstall All nvidia items in Control Panel > Programs and features
  • 3D Vision Control Driver
  • 3D Vision Driver
  • Graphics Driver
  • HD Audio Driver
  • PhysX
  • nvidia Update
  (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
• Now follow Drivers - Clean Left over Files after Uninstalling
• Boot normally now. Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
  
  

Post back with the results.

 

[kdash07]

Done doing that thing(driver uninstalling etc...) and so far its seems good. I played 3 games in NBA2k14, it's running smooth and i guess there's no problem because back then, whenever i play, it only takes 3 minutes then BSOD but now there is nothing. I Hope it fixed the problem, i'll keep you posted. Thank You So much. Cheers!

 

[YoYo155]

Done doing that thing(driver uninstalling etc...) and so far its seems good. I played 3 games in NBA2k14, it's running smooth and i guess there's no problem because back then, whenever i play, it only takes 3 minutes then BSOD but now there is nothing. I Hope it fixed the problem, i'll keep you posted. Thank You So much. Cheers!

Thanks for the fast update , please conclude with a more detailed resolution if that turns out to be the case, if not report back.

 

[kdash07]

Test 2. I played civ5 and I'm now on 52 turns seems working perfectly, back then it will takes 1-3 turns then BSOD. Thank you. I'll keep you posted if BSOD appears again.

EDITED.

Just got BSOD while playing NBA2k14. here is the dmp file.

I dont know why. maybe should i replace the thermal compound inside or what?

 

[YoYo155]

Thanks for the update .
Unfortunately this is becoming a regular thing with the latest dumps.

BugCheck 3B, {c0000005, fffff80002ed5bac, fffff88003cbac60, 0}

Probably caused by : Unknown_Image ( nt!KiCommitThreadWait+3ec )

 k
 # Child-SP          RetAddr           Call Site
00 00000000`00000000 00000000`00000000 0x0

You haven't performed the HDD test, please update the results in your next post.

Apart from previously stated that the HDD might be defective, (I'm still waiting on the results!)

Please report back the results of these diagnostic procedures:

   Warning

The Following Method Should NOT Be Performed On An SSD!

Testing the HDD:

1. Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk C: /R.
2. Then Post the Disk Check results following | This Tutorial.
3. Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).
4. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
5. If SeaTools for DOS is unable to recognize your HDD:
6. Visit HDDdiag and follow the instructions | Or follow the instructions below.

If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fx key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

• *Popular BIOS access keys.

Let us know the results.

If the HDD passes the test perform these scan.
Please scan for possible infection and file corruption.

• Download TDSS-Killer and scan for rootkits.
• Download Kaspersky Rescue CD and scan for other types of infections. (a how-to tutorial)
• Download Malwarebytes and DON'T activate the trail (uncheck the box at the end of the installation)
• Follow this tutorial on how to use the SFC/ SCANNOW tool in Windows.

(*Kaspersky Rescue CD from a USB thumbdrive)

Post back the results.