Solved "This computer is not running genuine Windows" BS

[Admiral Awesome]

I bought my Dell Optiplex 3040 in 2017 with Windows 7 64-bit preinstalled. Yet suddenly I now get the error message "This computer is not running genuine Windows".

If I press the button "Match Online Now" I get redirected to a pege where it says "We are sorry, the page you requested cannot be found. The URL may be misspelled or the page you are looking for is no longer available". And so it goes.

What can I do?

 

[Paul Black]

Hi Admiral Awesome,

Please run SURT.

See SURT [System Update Readiness Tool] . . . in My BATCH PROGRAMS [Standalone] in my Signature. Post the CheckSUR.log.

How to upload a screenshot or file => How to Upload & Post a Screenshot & File in SevenForums.

I hope this helps!

 

[Admiral Awesome]

Thank you Paul. I'll get right at it and will report back.

 

[Admiral Awesome]

Sorry Paul (though mostly for me but I cannot find neither SURT nor CheckSUR.log doing a systemwide search using 'Everything' from VoidTools.

 

[Paul Black]

Hi Admiral Awesome,

Sorry Paul (though mostly for me but I cannot find neither SURT nor CheckSUR.log doing a systemwide search using 'Everything' from VoidTools.

I don't know what you are doing but see SURT [System Update Readiness Tool] . . . in My BATCH PROGRAMS [Standalone] in MY SIGNATURE at the bottom of this post.

 

[Paul Black]

Hi Admiral Awesome,

NOTE: The light blue text below are links to the relevant websites and programs, just click them!

MGADiag - Check If Your Version Of Windows Is Genuine

Download and run the MGADiag.exe [Microsoft Genuine Advantage Diagnostic] Tool [direct download] => MGADiag Tool.

The MGADiag Tool provides detailed information about the Microsoft Genuine Advantage components and settings on your system. MGADiag.exe can be used to analyze and troubleshoot a non-genuine notification issue you may be experiencing.

Simply download the tool, run the MGADiag.exe, and click Continue. It will immediately tell you if your version of Win 7 is Genuine or not.

The M$ tool however, does not automatically create a log file. What you can do though, is click the COPY button and then PASTE it into notepad and SAVE it. You then need to either paste the output into your post [preferable], or upload the saved log file [see below].

Additional and more detailed information on the MGADiag [Microsoft Genuine Advantage Diagnostic Tool] can be found here => Check if your version of Windows is Genuine.

I hope this helps!

 

[Admiral Awesome]

Paul, you say that MGADiag.exe will immediately tell you if your version of Win 7 is Genuine or not. But like I said in the OP: 'I bought my Dell Optiplex 3040 in 2017 with Windows 7 64-bit preinstalled.' This was in 2017. Now all of a sudden I have to prove it is a legit copy?
I have run MGADiag and attach the output to this message in which I hope is the correct way.

 

[torchwood]

Hi

please COPY/PASTE it,

need all of the info


Roy

 

[Paul Black]

Hi Admiral Awesome,

The M$ tool however, does not automatically create a log file. What you can do though, is click the COPY button and then PASTE it into notepad and SAVE it. You then need to either paste the output into your post [preferable], or upload the saved log file [see below].

 

[Paul Black]

Hi Admiral Awesome, why have you marked this thread as SOLVED?

 

[Admiral Awesome]

Hi
please COPY/PASTE it,
need all of the info
Roy

Right, I'll attach the file resulting from pressing the Copy button.

 

[torchwood]

Hi Admiral,

looks like part of the registry been corrupted, from the report

C:\Windows\system32\slmgr.vbs(22, 1) (null): Biblioteket är inte registrerat
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

need to check the registry please run these commands


REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S


IF THE OUTPUT SHOWS THIS - I HAVE THE FIX

C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE57495
7-4077-4AD6-8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-
8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE57495
7-4077-4AD6-8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.



Roy

 

[Admiral Awesome]

As for the first query: 'registry key or value could not be found'.
As for the second query: 'registry key or value could not be found'.
As for the third query: 'registry key or value could not be found'.

 

[torchwood]

Hi Admiral,

as expected,


Please download and save the attached to your desktop.
Right-click on the saved file and select Extract all...
Save it to the default location
This should create a file sluicom64.reg

right-click on the file, and select Merge
Accept the warnings, - you should then get a 'Success' message.
Close all windows, and reboot TWICE.

Run another MGADiag report, and post the results.



Roy

 

[Admiral Awesome]

Alright, will do.

 

[Admiral Awesome]

Well torchwood, I did as per your instructions and will attach the results.

 

[Smileyface]

I would like to add (created an account just to say this) .. Today, turned on the PC ( I was half asleep ) and got warnings.
The result was two windows ( as said, was half asleep... don't know what they were ) I saw windows update downloaded something.. ( I don't have auto updates turned on), and the fact my windows was now... not genuine .

I have Windows 7 Home Premium 64bit System Builder.

Disabled ethernet... then ..
I went back to the earliest restore point.. I used CCleaner (cleaned EVERYTHING) .. I redid my home network. Restart modem, reset router to factory.

I am back to normal.. No clue what happened. BUT I WAS LEGIT until this morning.. So I have a feeling this is a bug.

Scanned with Widows defender-0 result.

 

[torchwood]

Hi Admiral,

Interesting its showing 0x0, is it still reporting as non-genuine

we got rid of 1 error lets try getting rid of the other,

Please run the following commands from an Elevated command prompt - you should get success popups from each of the first two.

regsvr32 scrrun.dll
regsvr32 vbscript.dll

REG QUERY HKCR\TypeLib\{420B2830-E718-11CF-893D-00A0C9054228} /s

please copy/paste the output from the above, and run the Mgadiag again please.


Roy

 

[Admiral Awesome]

I would like to add (created an account just to say this) .. Today, turned on the PC ( I was half asleep ) and got warnings.
The result was two windows ( as said, was half asleep... don't know what they were ) I saw windows update downloaded something.. ( I don't have auto updates turned on), and the fact my windows was now... not genuine .

I have Windows 7 Home Premium 64bit System Builder.

Disabled ethernet... then ..
I went back to the earliest restore point.. I used CCleaner (cleaned EVERYTHING) .. I redid my home network. Restart modem, reset router to factory.

I am back to normal.. No clue what happened. BUT I WAS LEGIT until this morning.. So I have a feeling this is a bug.

Scanned with Widows defender-0 result.

Thank you for taking time to create an account...yes, I am sure it's a bug as you suggest.

 

[Admiral Awesome]

Hi Admiral,

Interesting its showing 0x0, is it still reporting as non-genuine

we got rid of 1 error lets try getting rid of the other,

Please run the following commands from an Elevated command prompt - you should get success popups from each of the first two.

regsvr32 scrrun.dll
regsvr32 vbscript.dll

REG QUERY HKCR\TypeLib\{420B2830-E718-11CF-893D-00A0C9054228} /s

please copy/paste the output from the above, and run the Mgadiag again please.

Roy

OK, will do right away. After both regsvr32 scrrun.dll and regsvr32 vbscript.dll I got success popups. For REG QUERY... and MGADiag output see attachments.