Solved This copy of Windows 7 is not genuine Build 7601

D

Drainbolt

New member
Local time
3:11 PM
Messages
21
Hi,

My PC is almost 4 years old. It was bought from EBuyer in the UK and had Windows 7 preinstalled with the C OA sticker on the side of the PCU box. Yet for some reason it has now suddenly started to give me the above message in the bottom right corner of the desktop. As yet the screen has not gone black as seems to happen with some other instances of similar problems. However Windows Update is not working properly stating that Windows could not search for new updates and stating error code C0000022 had been found.

The MGADiag.exe report is as follows:

Code: 
Diagnostic Report (1.9.0019.0):
-[CODE]----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {AE1003E2-619B-4048-9598-C6F90248C48D}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140706-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Word 2002 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AE1003E2-619B-4048-9598-C6F90248C48D}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2364610701-1007709752-3769955550</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>5F223707018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>A445E3CEEDD9BF2</Val><Hash>OURolXztc+pHZKDC6mf94VI7e6c=</Hash><Pid>54189-OEM-1693002-08569</Pid><PidType>4</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0001000000000000
Event Time Stamp: 12:30:2014 23:19
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: MAAAAAEAAAABAAEAAQADAAAAAgABAAEA7r4OCISxaorO4FgY2jTvjaGFSslHnlxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        APIC1139
  FACP            ACRSYS        FACP1139
  HPET            ACRSYS        OEMHPET 
  MCFG            ACRSYS        OEMMCFG 
  SLIC            ACRSYS        ACRPRDCT
  OEMB            ACRSYS        OEMB1139
  ASF!            LEGEND        I865PASF
  GSCI            ACRSYS        GMCHSCI 
  AWMI            ACRSYS        OEMB1139
  SSDT            DpgPmm        CpuPm
Strangely, since running this diagnostic report and pasting it in, my screen has gone black - for the first time.

Also, I ran a MGADiag yesterday and comparing that with the one above I notice that whereas that above gives a genuine validation status, the earlier one says "Invalid license". Puzzling.

For comparison I append the earlier one below:
Code: 
 Diagnostic Report (1.9.0019.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Invalid License
  Validation Code: 50
   
  Cached Validation Code: N/A, hr = 0xc0000022
  Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
  Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
  Windows Product ID: 00359-OEM-8992687-00006
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {6F09DC8B-B6A6-4854-B803-6DBBECBB05CF}(1)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.140706-1506
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
   
  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
   
  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
   
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
   
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Word 2002 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
   
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
   
  File Scan Data-->
   
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{6F09DC8B-B6A6-4854-B803-6DBBECBB05CF}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2364610701-1007709752-3769955550</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>5F3E3C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>A445E3CEEDD9BF2</Val><Hash>OURolXztc+pHZKDC6mf94VI7e6c=</Hash><Pid>54189-OEM-1693002-08569</Pid><PidType>4</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  
   
  Spsys.log Content: 0x80070002
   
  Licensing Data-->
  C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: File name or class name not found during Automation operation: 'CreateObject'
   
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: 0x00000000
  HealthStatus: 0x0001000000000000
  Event Time Stamp: 12:30:2014 16:27
  WAT Activex: Registered
  WAT Admin Service: Registered
   
  HWID Data-->
  HWID Hash Current: MAAAAAEAAAABAAEAAQADAAAAAgABAAEA7r4OCISxaorO4FgY2jTvjaGFSslHnlxd
   
  OEM Activation 1.0 Data-->
  N/A
   
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name     OEMID Value  OEMTableID Value
    APIC                         ACRSYS                     APIC1139
    FACP                                    ACRSYS                     FACP1139
    HPET                         ACRSYS                     OEMHPET 
    MCFG                                   ACRSYS                     OEMMCFG 
    SLIC                          ACRSYS                     ACRPRDCT
    OEMB                                   ACRSYS                     OEMB1139
    ASF!                          LEGEND                     I865PASF
    GSCI                         ACRSYS                     GMCHSCI 
    AWMI                                   ACRSYS                     OEMB1139
    SSDT                         DpgPmm                      CpuPm


[/CODE]Any help with resolving this issue would be greatly appreciated.
 

My Computer My Computer

At a glance

Windows 7 Home Premium SP1 64bitIntel Core i3 [email protected]7GB RAM
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium SP1 64bit
CPU
Intel Core i3 [email protected]
Memory
7GB RAM
Antivirus
MS Security Essentials
Browser
Firefox (Chrome also used)
These ate interesting and iunusual logs when taken together... especially the second posted.
I'm in no fit state to analyse them proprly at the moment (man-flu and alcohol) but please run SFC /SCANNOW and post the resulting cbs.log file and a new mgadiag report.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
... just realised that you're using an older version of mgadiag... please use the links from the stickies at the section index to get the latest version and post using that.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I do find some things interesting about the error codes that you're getting - it would seem that either the licensing service is not running, or your system has lost the ability to communicate with it.

The licensing error is 0x80070426:
Code: 
  ERROR_SERVICE_NOT_ACTIVE                                      winerror.h
# The service has not been started.
The resulting mgadiag errors are 0x80070002:
Code: 
# MessageText:
  DIERR_NOTFOUND                                                dinput.h
  DIERR_OBJECTNOTFOUND                                          dinput.h
  STIERR_OBJECTNOTFOUND                                         stierr.h
And the Windows Update error is 0xC0000022:
Code: 
  STATUS_ACCESS_DENIED                                          ntstatus.h
# {Access Denied}
# A process has requested access to an object, but has not
# been granted those access rights.

I think there's some clues here, but an updated mgadiag report would indeed be beneficial to see if these are still accurate.
 

My Computer My Computer

At a glance

Windows 10 Pro x64Intel Core i7 4790K @ 4.5GHz32GB DDR3Nvidia GeForce GTX970
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 10 Pro x64
CPU
Intel Core i7 4790K @ 4.5GHz
Motherboard
Asus Maximus Hero VII
Memory
32GB DDR3
Graphics Card(s)
Nvidia GeForce GTX970
Sound Card
Realtek HD Audio
Screen Resolution
1920x1200
Hard Drives
1x Samsung 250GB SSD
4x WD RE 2TB (RAIDZ)
PSU
Corsair AX760i
Case
Fractal Design Define R4
Cooling
Noctua NH-D15
Long time no see Cluberti! Welcome.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Hallo again

Firstly thank you for responding to my mayday call so promptly. Secondly, sorry for placing two versions of the diagnostic report in the same box. Although I tried to follow the instructions in the sticky at the head of the thread, I am unfamiliar with this particualr technique so made a muck of it.

Thirdly, apologies - I should have mentioned in my initial post that between obtaining the first diagnostic report and the second, I had downloaded and run Tweaking.com's Windows All-in-one Repair Tool, which no doubt made some changes and probably explains the differences between the two versions you have spotted.

Anyhow, I have now downloaded the later version of MGAdiag from one of the links in the thread sticky. I post its findings below:
Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {AE1003E2-619B-4048-9598-C6F90248C48D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140706-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Word 2002 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AE1003E2-619B-4048-9598-C6F90248C48D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2364610701-1007709752-3769955550</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>5FF63507018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>A445E3CEEDD9BF2</Val><Hash>OURolXztc+pHZKDC6mf94VI7e6c=</Hash><Pid>54189-OEM-1693002-08569</Pid><PidType>4</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 12:30:2014 23:19
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc


HWID Data-->
HWID Hash Current: MAAAAAEAAAABAAEAAQADAAAAAgABAAEA7r4OCISxaorO4FgY2jTvjaGFSslHnlxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        APIC1139
  FACP            ACRSYS        FACP1139
  HPET            ACRSYS        OEMHPET 
  MCFG            ACRSYS        OEMMCFG 
  SLIC            ACRSYS        ACRPRDCT
  OEMB            ACRSYS        OEMB1139
  ASF!            LEGEND        I865PASF
  GSCI            ACRSYS        GMCHSCI 
  AWMI            ACRSYS        OEMB1139
  SSDT            DpgPmm        CpuPm




Finally, I ran sfc/scannow as suggested.

The outcome was "Windows Resource Protection did not find any integrity violations"
 

My Computer My Computer

At a glance

Windows 7 Home Premium SP1 64bitIntel Core i3 [email protected]7GB RAM
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium SP1 64bit
CPU
Intel Core i3 [email protected]
Memory
7GB RAM
Antivirus
MS Security Essentials
Browser
Firefox (Chrome also used)
The SSPSVC has been found to be 'tampered' - this commonly means that it's been disabled, possibly by inept system 'optimizer' tools such as ASC or Wise.
Are you using any such?

I'll post more detailed diagnostic commands when I get close to a pc tomorrow.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Thanks, all, for your initial thoughts, and a happy New Year to you.

I only downloaded and ran Tweaking.com's Windows All-in-one Repair Tool after the "Windows not genuine" message first flagged up, so while it may have compounded my problems, I do not see it as being the root cause.

I am not familiar with "Wise"
I do, however have Advanced System Care Pro installed, and have used it periodically for 18 months or so without problems. I see I have a registry backups listed on it taken when ASC was run on 26-12 and 3-12. The 3-12 ones were well before the "Windows not genuine"problem first surfaced; the ASC run I did on 26-12 was, I think, after the problem emerged, although I am not too sure on that - it might have been before.

Any further thoughts, anyone?

PS Now they are superseded by the most recent MGADiag I posted in #7, is there any merit in me trying to repost the 2 older MGA Diag logs I conflated in my first post within the same code box into 2 separate code boxes?
 

My Computer My Computer

At a glance

Windows 7 Home Premium SP1 64bitIntel Core i3 [email protected]7GB RAM
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium SP1 64bit
CPU
Intel Core i3 [email protected]
Memory
7GB RAM
Antivirus
MS Security Essentials
Browser
Firefox (Chrome also used)
Advanced System Care by IOBits or any other product of theirs cause many to have to do a Clean Install to fix all the problems is causes.

Once you fix a few problems ASC causes a few more pop up. Then you fix them and a few more pop up. Then one updates ASC and presto more problems. It's a never ending battle.
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Hi Layback

Well, this forum is the first location where I have heard adverse comments about ASC. As I said, I have used it without problems for a while now before this windows not genuine issue occurred, and friends have similarly found it to be quite useful. I suppose I will have to think again now!
 

My Computer My Computer

At a glance

Windows 7 Home Premium SP1 64bitIntel Core i3 [email protected]7GB RAM
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium SP1 64bit
CPU
Intel Core i3 [email protected]
Memory
7GB RAM
Antivirus
MS Security Essentials
Browser
Firefox (Chrome also used)
I have never use ASC I just read a lot of post where people have problem sooner or later with IOBit programs including ASC.

IOBits comes from China so I don't think anybody really know a lot about their products. All we know is IOBit stole code from Malwarebytes but got caught.

Go figure a Chaises company using counterfeits.

Interesting read.

https://forums.malwarebytes.org/ind...it-steals-malwarebytes-intellectual-property/
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Well, that's food for thought...........
 

My Computer My Computer

At a glance

Windows 7 Home Premium SP1 64bitIntel Core i3 [email protected]7GB RAM
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium SP1 64bit
CPU
Intel Core i3 [email protected]
Memory
7GB RAM
Antivirus
MS Security Essentials
Browser
Firefox (Chrome also used)
As I tell anyone, software that portends to "clean" or "optimize" or "protect" or "improve performance" on a Windows box rarely does this, and if it does, there's usually some rather unpleasant side effect.

Short of picking a good antivirus solution and running ccleaner every so often, just... leave the system configuration alone. That's generally the best way to keep things working, well, in my experience. And yes, any product that on it's version comparison page has a feature called "Enjoy Confident Security without System Slowdown" that's only available for the most expensive version is, frankly, gonna be crap underneath. Microsoft doesn't ship Windows in some sort of horrible configuration first so that you'll buy "optimization" software - this is the technology version of snakeoil.
 

My Computer My Computer

At a glance

Windows 10 Pro x64Intel Core i7 4790K @ 4.5GHz32GB DDR3Nvidia GeForce GTX970
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 10 Pro x64
CPU
Intel Core i7 4790K @ 4.5GHz
Motherboard
Asus Maximus Hero VII
Memory
32GB DDR3
Graphics Card(s)
Nvidia GeForce GTX970
Sound Card
Realtek HD Audio
Screen Resolution
1920x1200
Hard Drives
1x Samsung 250GB SSD
4x WD RE 2TB (RAIDZ)
PSU
Corsair AX760i
Case
Fractal Design Define R4
Cooling
Noctua NH-D15
Understood. I did not realise IObit were Chinese . So, should I roll back the registry changes ASC made the last time I ran it?
 

My Computer My Computer

At a glance

Windows 7 Home Premium SP1 64bitIntel Core i3 [email protected]7GB RAM
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium SP1 64bit
CPU
Intel Core i3 [email protected]
Memory
7GB RAM
Antivirus
MS Security Essentials
Browser
Firefox (Chrome also used)
Another unknown thing about IOBit products.
What we don't know; did the programs gathered information off your computer and send it home to China. Like password to your bank account or credit card information. Who really knows?

What we do know about IOBits. They steal.


If a friend of mine brought me their computer that IOBit products installed the things I would do.

1. Ask them to change all password to everything using a clean computer.

2. Inform their banks, credit card companies ect. they might have been compromised.

3. Then I would do a Wipe and Clean install and all needed Windows Updates.

4. Install MSE and Malwarebytes and update.

5. Now instruct my friend how to stay away from such junk.
 
Last edited:

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
I have not yet had any evidence that any of my important data has been compromised despite having ASC installed for several years now so am loathe to go down the clean install route - just yet, at any rate. But clearly I shall have to do so pretty soon, I suppose, if I cannot get the current problem resolved.

I have just realised that I overlooked the request NoelDP made in his post #2 that I submit a CBS log. Here it is:

View attachment 345038
 

My Computer My Computer

At a glance

Windows 7 Home Premium SP1 64bitIntel Core i3 [email protected]7GB RAM
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium SP1 64bit
CPU
Intel Core i3 [email protected]
Memory
7GB RAM
Antivirus
MS Security Essentials
Browser
Firefox (Chrome also used)
Surprisingly, there's no errors in the SFC or CheckSUR logs -

Let me detail the interesting parts....

Report #1
Code: 
Cached Online Validation Code: N/A, hr = 0xc0000022
 
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426

Report #2
Code: 
 Licensing Data-->
  C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: File name or class name not found during Automation operation: 'CreateObject'

Report #1's error combo is reasonably common - and is often caused by problems with the SPLDR service (themselves often the result of AV interferences)

Report #2 is however rather rare - I think it's only about the third time Ive seen this specific one, and in neither previous case was I able to fully resolve the problem.

Please try this first.....


Close all open windows.
Open an Elevated Command Prompt window, and type the following command

wusa /uninstall /kb:971033

and hit the Enter key
Accept the warnings/confirmations, and wait for it to complete

copy and paste the output (if any) from the command prompt window to a reply here,
Reboot

reinstall the update from http://support.microsoft.com/kb/971033
Reboot TWICE

run another MGADiag report, and post it.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you for finding time to come back on my problem. I have now gone through the routine you suggested - I hope fully completing every step including rebooting twice.

Firstly, there was no output in the cmd window after running the command you gave me.


Secondly I post below the MGADiag output after completing the installation of KB971033


Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {AE1003E2-619B-4048-9598-C6F90248C48D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140706-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Word 2002 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AE1003E2-619B-4048-9598-C6F90248C48D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2364610701-1007709752-3769955550</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>5FF63207018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383[IMG]resource://skype_ff_extension-at-jetpack/skype_ff_extension/data/call_skype_logo.png[/IMG]0050048383[IMG]resource://skype_ff_extension-at-jetpack/skype_ff_extension/data/call_skype_logo.png[/IMG]0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>A445E3CEEDD9BF2</Val><Hash>OURolXztc+pHZKDC6mf94VI7e6c=</Hash><Pid>54189-OEM-1693002-08569</Pid><PidType>4</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 1:1:2015 13:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc


HWID Data-->
HWID Hash Current: MAAAAAEAAAABAAEAAQADAAAAAgABAAEA7r4OCISxaorO4FgY2jTvjaGFSslHnlxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        APIC1139
  FACP            ACRSYS        FACP1139
  HPET            ACRSYS        OEMHPET 
  MCFG            ACRSYS        OEMMCFG 
  SLIC            ACRSYS        ACRPRDCT
  OEMB            ACRSYS        OEMB1139
  ASF!            LEGEND        I865PASF
  GSCI            ACRSYS        GMCHSCI 
  AWMI            ACRSYS        OEMB1139
  SSDT            DpgPmm        CpuPm
Call

I look forward to your observations - and thanks again for your help.
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My Computer My Computer

At a glance

Windows 7 Home Premium SP1 64bitIntel Core i3 [email protected]7GB RAM
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium SP1 64bit
CPU
Intel Core i3 [email protected]
Memory
7GB RAM
Antivirus
MS Security Essentials
Browser
Firefox (Chrome also used)
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