This device cannot start. (Code 10)

[jef2]

I used a new DAP Player over the weekend which connects via a USB type C, ever since using this DAP i cannot connect to any of my previous devices (on any USB port)

I have tried different sources ie sandisk storage a different DAP etc all these were fine previously. https://www.sevenforums.com/images/smilies/cry.gif

they all show as this under Device manager WPD filesystem volume driver "This device cannot start. (Code 10)" i have tried uninstalling drivers then rebooting also tried altering REGEDIT (HKEY LOCAL MACHINE etc)but the items are never seen

any help would be much appreciated

thanks

 

[Paul Black]

Hi jef2, welcome to sevenforums,

Does the DAP Player appear in the Add/Remove Programs?
Are there any errors (Yellow triangles) in the Device Manager.
Did you backup the registry first?

 

[jef2]

hi yes backed up registry
yes yellow triangles and yes its seen under devices and printers

on another thread someone mentioned
restore usbstor.inf ? but when i try and copy the files across .pnf .sys thats all that is in there(no .inf) it wont let me?

restore usbstor.inf - Microsoft Community


thanks
j

 

[jef2]

screen shot attached

 

[Paul Black]

Hi jef2,

Yes, Yellow triangles and yes its seen under devices and printers

Devices and Printers is different to what I was talking about.
Go to Control Panel and clik Device Manager, expand ALL the + on the left and see if there are any errors (Yellow triangles).

I hope this helps!

 

[jef2]

yes that is where i get the code 10 see attached

 

[Paul Black]

Hi jef2,

Does it give you the option to Delete that particular device in the Device Manager?
If so, delete it and then restart.

I hope this helps!

 

[jef2]

sorry no delete option only uninstall, disable ,or update all three i have tried on numerous devices

it may be some thing to do with the usbstor.inf?

 

[Paul Black]

Hi [Bjef2[/B],

Your problem could be caused by outdated or corrupted drivers.
Try downloading and installing the latest drivers from the actual website as opposed to clicking update in the driver properties.

I hope this helps!

 

[Paul Black]

Hi jef2,

These might be useful:

Restore usbstor.inf

How to Repair Corrupt USB Mass Storage or CD/DVD Drivers

USB Mass Storage Device Problems

I hope this helps!

 

[jef2]

so when i follow Restore "usbstor.inf" thread/fix above it says copy over the usbstor.inf & .PNF from the latest(it has todays date) usbstor.inf_xxxxxxxx. inside this file only these two exist: usbstor.PNF & USBSTOR.SYS there is nothing else inside there, also if i go back to previous usbstor.infxxxxx from 2016 it is just the same.
im really stuck with this as i stated previously everything worked fine until i plugged in an IBASSO DAP(this did not work originally as it had a faulty lead but everything else worked i source a new lead it worked but then everything else did not)

i also get an file access denied error (see attached ) when i try to copy the two file(PNF SYS) to windows/inf

 

[jef2]

Hi any other ideas as ive exhausted all the ones on this thread and i still cannot connect via USB