This version of Windows may not be genuine problems

[DanY1]

I've read many posts relating to this problem and nothing seems to work. I bought my machine "used" from a former co-worker whom I can no longer get in contact with. I have no idea if he installed a genuine copy of Windows 7 Ultimate x64. It's been fine for approx. 4 years but now gives me the "This copy of Windows may not be genuine" message. Below is a copy of the MGADiag report. If the copy of Windows is not genuine, at least I know what the next step is. Thank you in advance for checking.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {2FBAB2D1-15E6-4E47-B315-4BF5C934A37E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2FBAB2D1-15E6-4E47-B315-4BF5C934A37E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-605044626-1252111852-3141027868</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KC880AAR-ABA m9150f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.43   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090910000000.000000+000</Date></BIOS><HWID>D5CE3807018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1131, 5) (null): 0xC004F012

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:24:2014 14:39
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIAAAABAAEAAQAEAAAAAwABAAEA6GE6ArhWrFl6A2oU4mxiPQjK6Gv3FWIqg7WxKswx

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-CPC
  FACP            HPQOEM        SLIC-CPC
  HPET            HPQOEM        SLIC-CPC
  MCFG            HPQOEM        SLIC-CPC
  OEMB            HPQOEM        SLIC-CPC
  GSCI            HPQOEM        SLIC-CPC
  SLIC            HPQOEM        SLIC-CPC
  SSDT            HPQOEM        SLIC-CPC

 

[NoelDP]

The installation is counterfeit.
You have an ACER Product Key installed onto an HP machine built apparently for Vista.
You need to reformat and reinstall using legitimate media and Key.

 

[DanY1]

Thanks very much for your help! I had no idea what the information in the report was showing me.

 

[NoelDP]

It takes a few weeks to learn
In detail, the Key is the OEM_SLP Key for an Acer Computer - which is only valid on the computer on which it originally shipped, and which has to re-activate on every boot.
Your machine is an HP, which has a BIOS dated Sept 2009 - about a month after Windows 7 launched - but the SLIC table in the BIOS shows that the machine originally shipped with Vista as the operating System.

There should be a COA sticker on the case of the machine - for Vista (probably Home Premium). You can either order a set of Recovery disks from HP, or if the COA sticker Key is legible, you can reinstall from any retail Vista disk

In either case, back up your data first - it will require a clean install, wiping at least the C: drive completely.

 

[DanY1]

Thanks again for your help! Being the computer novice that I am, your help and all of the help I've found on this forum has proven extremely valuable!

 

[NoelDP]

You're welcome - good luck!