Thumb drive not recognized in two of three ports

[mrbookend]

Hello, I have an Acer 5230E-2177 which has a usb port in back that if I plug in my thumb drive I can get all my files. But if I plug into either of the usb ports on left side nothing happens. Went to Device Management by way of Computer:Manage, and only three drives show up usually which are: Recovery Partition, Acer C: , System Reserved Also, when I look at drives in Computer I get C: and D: (DVD) and if I plug in the thumb drive into back USB I get E:. So why don't the two USB ports on side work? Thanks

 

[maxie]

Hi Welcome to Seven Forums ... Do other Devices work on the other USB Ports ? Do you get any errors when using the Thumb Drive in these ports ?

 

[mrbookend]

Hi Maxie, I only have three usb ports on my laptop. The thumb drive works just fine on back usb one but nothing on the side two which may be a usb 2.0 (maybe) because when I plug the thumb drive in back it says there is a faster usb to plug into. I just unplugged my wired mouse and plugged into one of side ports. A notice popped up if I can remember which said wasn't recognized or driver not installed. So I tried updating driver in Driver Manager. Didn't work. Then I uninstalled driver and rebooted and still says USB DEVICE NOT RECOGNIZED When I plug in thumb drive into side port, I get no notice of wrong driver or Device not recognized. Thanks

 

[maxie]

Can you Post a screenshot of the Device Manager with your USB Ports expanded please ... Is your two USB Ports blue in colour ? .. The Link below will help you Post the screenshot ...


http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[mrbookend]

Can you Post a screenshot of the Device Manager with your USB Ports expanded please ... Is your two USB Ports blue in colour ? .. The Link below will help you Post the screenshot ...


http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Hi Maxie, I have the ScreenShot saved to desktop but none of the formatting buttons including the paperclip to attach the file will work. Not sure why Sorry for trouble...

 

[maxie]

It fine don't worry about it .. In the Device Manager under the USB Ports are there any errors yellow exclamation marks ?

 

[mrbookend]

Hi Maxie, There was a yellow triangle with exclamation when the mouse was plugged in. Not when thumb drive plugged in. USB ports are not blue. Thanks. When I plugged mouse into the back usb port the yellow exclamation went away.

 

[maxie]

Is there any error Codes ? Do you know the Model Number of your Laptop ?

 

[mrbookend]

Is the model number something other than Acer 5230E-2177 in first post?

 

[maxie]

So sorry did not see that .. Try updating the Chipset Driver from the Link below ...


https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Chipset+Software+Installation+Utility

 

[mrbookend]

Download chipset driver and installed. No change I can see. Didn't ask me to reboot. So not sure if I should...

 

[maxie]

Yes Reboot and see what happens

 

[mrbookend]

Downloaded and installed chipset driver. No change I can see. Did not say to reboot so not sure if I need to.

 

[maxie]

Please reboot and try the two side USB Ports and state if there are any error Codes ?

 

[mrbookend]

Rebooted. No error codes for thumb drive on either of side ports or any recognition. When plug in mouse on side I get the Device not recognized popup

 

[maxie]

But does the Mouse work on any of the side USB Ports ?

 

[mrbookend]

Mouse does not work on either of side ports. Only works on the back port.

 

[maxie]

Read the article below Step 3 and follow the Instructions .. This can work on USB Ports some times ..


How To Fix Error Code 39 (Windows cannot load the device driver for this hardware)

 

[mrbookend]

Read through Error 39 and don't want to apply the fix. The mouse and thumb drive work in the back USB just not the side ones. Did not see in directions for error 39 how to differentiate between ports. Looks like an all or none fix. thanks for the help. have been living with this for awhile and probably will continue

 

[maxie]

Have looked at a BIOS Update but that would not help either .. Only other thing i can suggest is a Clean Install and even that might not solve the problem ...