Toshiba L550 laptop web Camera not working Win 7 64

[artinusa]

Please help. I have a Toshiba Satellite L550 laptop with web Camera not working but it did some moths ago--yet the face recognition works the camera so I know that driver camera combination works. I have uninstalled the current driver and reinstalled it and not only the original but supposed updates also..nothing will make the camera application work. I do not think the bios is the problem as I cannot find any references to the webcam in the bios.. Can anyone help please

 

[HarriePateman]

When you say "Web camera" are you referring to using the camera online?

 

[artinusa]

Web Cam

Hi and thanks for replying
The web cam is built into the Satellite L550..normally I would double click on web cam link and the light would show on the laptop screen top area. I would then record or click for photo capture..

Any ideas

The camera works as it were when I use the face recognition facility although I do not use this facility

 

[HarriePateman]

Oh okay you mean the software...

Just to check you have this driver installed: Driver Downloads - Computers | Toshiba - Toshiba

As there are 2 drivers one for the face software and the other for the webcam.

 

[artinusa]

Web cam drivers

Thanks for the input. I followed that link you gave and it sent me to the search p[age and maybe its just me but I could not find the drivers you sent me to download.. Sorry to ask but could could you please tell me what you searched for to get to this choice of both drivers

TIA

 

[HarriePateman]

Of course, Here is a snapshot of what i searched for:

 

[artinusa]

Toshiba webcam drivers

Thank once again ...sadly the server is malfunctioning at Toshiba..but I will download later and let you know

 

[HarriePateman]

Brilliant,

 

[artinusa]

webcam toshiba

I managed to download them both installed them..sadly same message as attached..no idea why this happens

In device manager I see USB wecam as the imaging device I do not see the toshiba webcam..should i see webcam here in devices..

 

[HarriePateman]

You should yes, have you tried the windows trouble shooting on your webcam?

 

[artinusa]

I have been abroad ..unexpectedly.... sorry for the delay still not idendified Web Cam the problems any other possible solutions?