Touchpad and Keyboard freeze

[Beckett]

I have a toshiba satellite, and I just recently switched from vista to 7. About half the time I start up my computer the touchpad and keyboard freeze at the login screen, and the rest of time they work fine. External mice and keyboards work fine. This was never an issue with vista, and it only started happening when I switched to windows 7. Any ideas?

 

[kegobeer]

Update your system specs. Once we know your hardware we can help isolate and fix the problem.

http://www.sevenforums.com/general-discussion/23726-how-system-specs.html

 

[Beckett]

I updated my specs... now show me the magic

 

[kegobeer]

I assume you already visited the Toshiba website and read this?

Content Details

And you also downloaded Windows 7 drivers for your laptop?

 

[Beckett]

On the toshiba website it says windows 7 is supported for the M305 in the bottom column second from the left. I am pretty sure I have all the necessary drivers for my computer. Also, like I said the keyboard and touchpad work half the time so I assumed if I didn't have the drivers it wouldn't work ever

 

[kegobeer]

What drivers are provided for Windows 7 by Toshiba for your laptop? Did you download all of them and install them, or did you just let Windows find and install the drivers?

 

[Beckett]

I let windows find and install the drivers, but once I started having issues I checked the toshiba website for drivers for my laptop and found that it had installed all the correct drivers. Also, just recently starting up my computer a few times, the monitor failed to display the login screen; It just turned black but I could still hear the login screen noise. Also, one time it messed up my screen resolution and turned of the windows aero graphic effects. Its like all of my drivers fail one at time randomly.

 

[kegobeer]

What is your complete model number? Toshiba has quite a few M305s listed.

 

[Beckett]

Toshiba Satellite M305-S4910

 

[kegobeer]

There are plenty of Windows 7 drivers for your laptop. I would install the chipset driver for starters. Since it controls everything, it could very easily be responsible for the keyboard/mouse problems.

* edit *
Forgot the link. Here's a direct link to your model:

http://www.csd.toshiba.com/cgi-bin/...M305-S4910&selCategory=3&selFamily=1073768663

Just select the correct Windows 7 OS to filter the results.

 

[Beckett]

I installed the chipset driver, but the problems are persisting

 

[kegobeer]

Have you visited Windows Update and installed all of the critical and any of the optional updates?

 

[Beckett]

Yes, I used Windows Update and I installed all of the critical updates

 

[kegobeer]

You might want to install all of the drivers available at Toshiba for your laptop.

 

[Beckett]

I called Toshiba support and they told me to do that as well, however it did not fix the problem. They basically told me that I need to stick with Vista. Unless you can think of anything else, I guess I am out of luck. Thanks for your help

 

[kegobeer]

Did you do an in-place upgrade, or is this a clean install? If it was an upgrade, consider doing a clean install. Upgrades often don't go as well as hoped.

 

[Beckett]

I have tried both now and neither seem to do the trick

 

[phidias]

try update the notebook bios, i had this issue and after the Bios update for the toshiba notebook the keyboard and the touchpad is not freezing anymore at the logon screen

 

[Drywall]

same problem

I have been upgrading a client's laptop with the same issue. (Satellite model M305-S4815)

3 out of 4 times, it boots without keyboard and touchpad activity.
Suspending and re-waking the pc will allow the keyboard to become active, but not the mouse.

External keyboard and mouse work fine.

Occasionally, after using the plugged-in mouse for a few minutes... I'll notice the touchpad will start working!


I have not tried any bios updates.
- the fact that it starts working again after some time is frustrating... almost like there is a cold solder fracture somewhere that connects once it heats up or something like that.

 

[ktcna]

same problem

I have Toshiba Satellite M305-S4819 with the same issue.

The keyboard and touchpad freezes every alternate boot. Upon sleep and awakening the pc will allow the keyboard to become active, but not the mouse.
Sometimes the resolution of the screen gets lower .

I binged for more than 4-5 days and found only driver issues discussed, but the peculiar thing noticed upon my multiple clean installs of windows 7 ultimate was, it worked fine when it was clean with only few standard softwares like MS office etc..
I created new restore points (manual) were it seemed important, it made me create 4 restore points as such.
when i finally connected to internet, inspite of my windows update off, a critical update restore point (auto) was created but that update doesnt show up itself in the add remove programs (update installed).
This caused the K/B n mouse freeze and display with lower resolution alternately.

when i restored to my restore point (manual) every thing worked fine.

Please folks, try this n let me know whether this is the root cause of all these issues in my system.