Solved Trouble with Windows Update Agent 7.6.7600.320

[Clairvaux]

Reinstalling from scratch. Having just started updates, done SP1. Windows Update Agent updates itself to 7.6.7600.256, then to 7.6.7600.320 and trouble starts.

Checking for updates brings nothing, no Internet traffic (I know this is supposed to be "normal", but bear with me).

System Tray icon tells me I've got pending updates, but clicking on the icon does not display them, only Checking for Updates.

I de-activate Avira anti-virus, and suddenly ~ 200 udpates are proposed. Including updates to .NET, but .NET is not on my machine.

I decide to select and install IE 11 only, to see if this works. Downloading stays at 0% for a very long time, so I stop downloading and shut down.

I start again, now downloading is at ~ 60% right away out of the blue. IE11 is installed, however a dozen other updates have installed alongside, which I did not ask for.

Also, they appear in Installed Updates but not in Update History.

I have been installing, wiping and re-installing Windows for dozens of times now over the last few weeks, without ever managing a properly finalized, working system. So before I examine each of those hundred updates again to see if they really have to be installed, then wait again a full day or more to see if Microsoft servers react online, I'd be glad to have your opinion.

I see a lot of people with similar complaints about 7.6.7600.320.

Thanks.

View attachment 374842
　

 

[UsernameIssues]

but .NET is not on my machine.

.NET is built in to Windows 7.

If you want to start all over, manually install this...
https://support.microsoft.com/en-us/kb/3083324
...before asking Windows Update to get a list of updates.

Set the computer not to sleep and let it look for updates for 24 hours or more.

 

[Callender]

Well what worked for me was this - and it's complicated.

Remove this lot:

wusa /uninstall /kb:2506928 /quiet /norestart
wusa /uninstall /kb:2592687 /quiet /norestart
wusa /uninstall /kb:2660075 /quiet /norestart
wusa /uninstall /kb:2726535 /quiet /norestart
wusa /uninstall /kb:2876229 /quiet /norestart
wusa /uninstall /kb:2902907 /quiet /norestart
wusa /uninstall /kb:2923545 /quiet /norestart
wusa /uninstall /kb:2952664 /quiet /norestart
wusa /uninstall /kb:2970228 /quiet /norestart
wusa /uninstall /kb:2976978 /quiet /norestart
wusa /uninstall /kb:2990214 /quiet /norestart
wusa /uninstall /kb:2994023 /quiet /norestart
wusa /uninstall /kb:3021917 /quiet /norestart
wusa /uninstall /kb:3022345 /quiet /norestart
wusa /uninstall /kb:3035583 /quiet /norestart
wusa /uninstall /kb:3044374 /quiet /norestart
wusa /uninstall /kb:3050265 /quiet /norestart
wusa /uninstall /kb:3065987 /quiet /norestart
wusa /uninstall /kb:3068708 /quiet /norestart
wusa /uninstall /kb:3075249 /quiet /norestart
wusa /uninstall /kb:3075851 /quiet /norestart
wusa /uninstall /kb:3075853 /quiet /norestart
wusa /uninstall /kb:3080149 /quiet /norestart
wusa /uninstall /kb:3083324 /quiet /norestart
wusa /uninstall /kb:3083325 /quiet /norestart

Reboot with no internet connection. Disable Windows Update Service.

Run this script one line at a time using Elevated Command Prompt and Powershell. Switch between Command Prompt and Powershell if encountering errors:

:: Created by: Shawn Brink
:: http://www.sevenforums.com
:: Tutorial: http://www.sevenforums.com/tutorials/91738-windows-update-reset.html


net stop bits
net stop wuauserv
net stop appidsvc
net stop cryptsvc
Ipconfig /flushdns

del /f /q "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
del /f /s /q %SystemRoot%\SoftwareDistribution\*.* 
del /f /s /q %SystemRoot%\system32\catroot2\*.*
del /f /q %SystemRoot%\WindowsUpdate.log 

sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
cd /d %windir%\system32
Ren %systemroot%\system32\catroot2 catroot2.bak
regsvr32.exe /s atl.dll
regsvr32.exe /s urlmon.dll
regsvr32.exe /s mshtml.dll
regsvr32.exe /s shdocvw.dll
regsvr32.exe /s browseui.dll
regsvr32.exe /s jscript.dll
regsvr32.exe /s vbscript.dll
regsvr32.exe /s scrrun.dll
regsvr32.exe /s msxml.dll
regsvr32.exe /s msxml3.dll
regsvr32.exe /s msxml6.dll
regsvr32.exe /s actxprxy.dll
regsvr32.exe /s softpub.dll
regsvr32.exe /s wintrust.dll
regsvr32.exe /s dssenh.dll
regsvr32.exe /s rsaenh.dll
regsvr32.exe /s gpkcsp.dll
regsvr32.exe /s sccbase.dll
regsvr32.exe /s slbcsp.dll
regsvr32.exe /s cryptdlg.dll
regsvr32.exe /s oleaut32.dll
regsvr32.exe /s ole32.dll
regsvr32.exe /s shell32.dll
regsvr32.exe /s initpki.dll
regsvr32.exe /s wuapi.dll
regsvr32.exe /s wuaueng.dll
regsvr32.exe /s wuaueng1.dll
regsvr32.exe /s wucltui.dll
regsvr32.exe /s wups.dll
regsvr32.exe /s wups2.dll
regsvr32.exe /s wuweb.dll
regsvr32.exe /s qmgr.dll
regsvr32.exe /s qmgrprxy.dll
regsvr32.exe /s wucltux.dll
regsvr32.exe /s muweb.dll
regsvr32.exe /s wuwebv.dll
regsvr32.exe /s wudriver.dll

REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientId /f

netsh winsock reset
net start bits
net start wuauserv
net start appidsvc
net start cryptsvc
bitsadmin.exe /reset /allusers

Note: Manually confirm deletion of the following:

"%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
%SystemRoot%\SoftwareDistribution\*.*
SystemRoot%\system32\catroot2\*.*
%SystemRoot%\WindowsUpdate.log
C:\Windows\SoftwareDistribution\DataStore\DataStore.edb
C:\SoftwareDistribution\DataStore\DataStore.edb

Unlock and delete if they still exist. Force delete if that doesn't work.

Disable Windows Update service. Reboot.

Run Extended Disk Cleanup to include Windows Update cleanup:

http://www.sevenforums.com/tutorials/76383-disk-cleanup-extended.html

Reboot.

Wait 24 hours (until after next scheduled windows update check)

Re-enable Windows Update service and configure Windows Update to "Notify but do not download" and uncheck "Give me recommended updates"

Run an update check.

Note: It may take hours to run the first update check so leave running overnight and check results in the morning.

Hide all previously listed updates (listed above) -Apply the rest.

Reboot.

Use IE to visit this link:

https://catalog.update.microsoft.com/v7/site/Search.aspx?q=3075851

Download the installer to your desktop and force install it:

"C:\Users\Chris\Desktop\Update for Windows 7 for x64-based Systems (KB3075851)\AMD64-all-windows6.1-kb3075851-x64_5a748d6f403e548c985c81778c1c8e5967bf7c58.msu" /wuforce

So modify the above to suit your machine:

"C:\Users\Your Username\Desktop\Full path to installer.msu" /wuforce

That is a whole lot of effort but it worked for me.

 

[Clairvaux]

Whoa... Impressive ! Thank you both.

I suppose I'll try Callender's suggestion first, although it's a bit above my league. I'm afraid I might have to ask you a few questions along the way, to ensure I do it right. Right now, when you say :

Remove this lot:

wusa /uninstall /kb:2506928 /quiet /norestart
etc.[/QUOTE]
Do I understand correctly that those are commands that have to be executed one after the other at a command prompt ?
 
[QUOTE="Callender, post: 3169585, member: 335322"]Hide all previously listed updates (listed above)  -Apply the rest.[/QUOTE]
You mean that at that stage, those updates will appear in my Available Updates list ? Just in case you're not aware of that, right now kb:2506928 (for instance) is displayed in that list, but it's not installed.
 
Anticipating along the road, when I go to
[URL="https://catalog.update.microsoft.com/v7/site/Search.aspx?q=3075851"][U][COLOR=#0066cc]https://catalog.update.microsoft.com/v7/site/Search.aspx?q=3075851[/COLOR][/U][/URL]
IE asks me if I want to install an add-on from the site, I say yes, and IE says it failed to install, with no further explanation.
 
[QUOTE="UsernameIssues, post: 3169569, member: 202665"]
.NET is built in to Windows 7.[/QUOTE]
So .NET is something different from .NET Framework ? I had the latter in the Uninstall panel of my previous system, and I don't see it now. In the last iteration of proposed updates, I have updates for .NET Framework.
 
As an aside, I don't understand how this system turned out to be so corrupted. I did almost nothing with it. Including updates-wise...

 

[Callender]

Well you could try UserNameIssues suggestion first as there is a lot less involved. Maybe it will work!

To try to answer your questions:

RE: Commands like this: wusa /uninstall /kb:2506928 /quiet /norestart

Refer to the post here:

http://www.sevenforums.com/general-...es-windows-7-8-a-post3047957.html#post3047957

Basically I had more luck using Powershell from Elevated Command Prompt. See: http://www.sevenforums.com/general-...rade-updates-windows-7-8-a-2.html#post3049510

So using your text editor make yourself a list like this:

get-hotfix -id KB2876229,KB2923545,KB2970228,KB3035583,KB2990214,KB3021917,KB3068708,KB2592687,KB2660075,KB2506928,KB2952664,KB3050265,KB2726535,KB2994023,KB3022345,KB3068708.KB3065987

Then enable copy/ paste in Command Prompt.

http://www.sevenforums.com/tutorials/21874-command-prompt-copy-clipboard.html

That way you do not have to type everything.

Note the list of updates found and remove them by using code like this:

wusa /uninstall /kb:2876229 /quiet /norestart
wusa /uninstall /kb:2902907 /quiet /norestart
wusa /uninstall /kb:2923545 /quiet /norestart

Make a list using the earlier results or just edit the list I posted earlier and copy it into an Elevated Command Prompt Window, To get to Powershell in Elevated Command Prompt just type PS and press Enter. To leave powershell and return to Elevated Command Prompt type Exit and press Enter.

RE: https://catalog.update.microsoft.com/v7/site/Search.aspx?q=3075851

Visit using IE and add update to basket. Download and save to desktop. Run it from Start> Run then type the command line I posted earlier.

Do not try to install it until you have rolled back Windows Update Client to the original one and run Extended Disk cleanup, run the command lines in Brink's script, manually deleted any leftovers and run a windows update check "Notify Only"

As per the earlier post that lists steps in more detail.

It's not exactly easy and I would not expect you to get it right at the first attempt!

 

[Callender]

Try UserNameIssues' suggestion first.

I made a list for you. Check and see what's installed and copy the results into a notepad file.

get-hotfix -id kb2902907,kb2923545,kb2952664,kb2970228,kb2976978,kb2990214,kb2994023,kb3021917,kb3022345,kb3035583,kb3044374,kb3050265,kb3065987,kb3068708,kb3075249,kb3075851,kb3075853,kb3080149,kb3083324,kb3083325,

 

[UsernameIssues]

~~~

.NET is built in to Windows 7.

So .NET is something different from .NET Framework ? I had the latter in the Uninstall panel of my previous system, and I don't see it now. In the last iteration of proposed updates, I have updates for .NET Framework....

This is what I was referring to:



I called it .NET since you did. Did you see updates for .NET that do not mention the word Framework? There is probably a .NET SDK (Software Development Kit), but you probably would not have that. I don't know if there is an app that goes be simply .NET.

 

[Clairvaux]

I'm off trying UsernameIssues' solution. Thanks for the tons of info, I'll be back in a moment.

 

[Clairvaux]

OK, I'm back to it.
Callender, I read your #5 post and understood it (mostly).
I downloaded KB 3083324 according to UserNameIssues, but did not install it yet (that KB is on my Windows 10-related do-not-install blacklist, but if you say it's needed, I will).
On with your #6 post :

Try UserNameIssues' suggestion first.
I made a list for you. Check and see what's installed and copy the results into a notepad file.

get-hotfix -id kb2902907,kb2923545,kb2952664,kb2970228,kb2976978,kb2990214,kb2994023,kb3021917,kb3022345,kb3035583,kb3044374,kb3050265,kb3065987,kb3068708,kb3075249,kb3075851,kb3075853,kb3080149,kb3083324,kb3083325,

Is that checking to be done before or after UserNameIssues' suggested operation ?

For the time being, I exercised with get-hotfix -id command, and it returns a message error :



I suppose the last comma of your list is not needed ? With or without comma, I can't make it work.

 

[Callender]

I see that I added an extra comma - it's not needed. Here's my results:



So one update found.

I'm not sure why it doesn't work for you. Let me think about it. And yes, try UserNamesIssues suggestion. Then if it doesn't work list the updates that are installed from that list.

 

[Callender]

Okay so I think it means that kb2902907 is not installed but it looks like you didn't copy/ paste the entire command line like this:

​

Press Enter and after some time it should list what is installed and what isn't.

 

[Callender]

Okay I figured it out. Remove kb2902907 from the list and run the list again. Each time it can't find a KB number - remove it from the list.

The other alternative is just to run the kb numbers one at a time and make a note of the ones that were actually found.

Forget that. I just tried using a KB number that doesn't exist and the command lists only the updates that were found - so just copy and paste the entire line.

Tested with KB9999999 - no such update exists.

​

 

[Clairvaux]

KB 3083324 manually installed.
Windows asks for a restart.
Restart.
PC stuck on Logging off screen. No "Windows is working, hands off" message.
Switch off with physical button, restart.
"Applying updates".
KB 3083324 added to Installed Updates in Control Panel.
Available Updates panel shows 143 Important Updates and 60 Optional.
However, those are from a previous check, before KB 3083324 install.
Should I attempt a fresh Check for Updates ?

 

[Callender]

Personally I would temporarily disable Windows Update service:

Start> Run

type services.msc

scroll down to the service and set startup to disabled. Note current setting.

Reboot.

Wait 24 hours. You can use your computer in the meantime and switch off when finished. No need to leave it on.

So tomorrow re-enable Windows Update service and reboot but configure Windows Update settings like this:

​

Then reboot again and run an update check. It might take a long time.

 

[Clairvaux]

OK, done. Will report back.

By the way, what's the logic of waiting 24 hours ?

Also : what's the effect of checking or unchecking Give me recommended updates the same way I receive important updates, when Check for updates but let me choose is selected ? I understand that when in automatic mode (download and install without asking), checking this item will install some second-tier updates that might be undesirable. But I'm not sure about the effect in the above mode, which is the one I use.

I thought that you had to check it, meaning : don't you install or even download anything without my telling you so, whether it's "Important" or just "Recommended".

"Recommended" is less important than "Important", right ? Not intuitive at all.

 

[Callender]

By the way, what's the logic of waiting 24 hours ?

I'm not sure what the logic is. All I can say is that when upgrading/ installing Windows Update Agent/ Client I have had issues when running an update check straight away as in failure to connect or other problems. I've always found it best to disable Windows Update service and wait 24 hours (until after the next scheduled update) before going ahead. And even then I find it better to leave the check running overnight the first time around.

Also : what's the effect of checking or unchecking Give me recommended updates the same way I receive important updates, when Check for updates but let me choose is selected ? I understand that when in automatic mode (download and install without asking), checking this item will install some second-tier updates that might be undesirable. But I'm not sure about the effect in the above mode, which is the one I use.

I thought that you had to check it, meaning : don't you install or even download anything without my telling you so, whether it's "Important" or just "Recommended".

"Recommended" is less important than "Important", right ? Not intuitive at all.

See this post and the one below it in the same thread:

http://www.sevenforums.com/windows-...ter-being-hidden-post3158756.html#post3158756

You don't want to download any update automatically regardless of whether you are going to install it.

You just want the important updates and can review recommended updates. You do not want to turn a recommended update into an important update just by ticking the wrong box.

 

[Clairvaux]

Windows Update service stopped and disabled.
24-hour wait.
Windows Update restarted.
Reboot.
Check for Updates.
Returns the same list of 143 important and 60 optional available updates I had, before manually installing KB 3083324.

What do you suggest next ?

Now your command works :



I still don't understand what I did differently. Is there an invisible character in that command ? When I paste it in Notepad with Word Wrap on, there's a line break after get-hotfix -id. When I switch Word Wrap off, this line break disappears. When I copy only the first KB, it does not work.

 

[Callender]

Okay so you don't have any of those updates other than KB3083324. So no need to mess about with removing them.

I'm not sure what the problem is with notepad and the line break. My machine is configured to use EMeditor and even if I try to run notepad.exe manually it will launch EMeditor instead as I used image file execution options in the registry to disable notrepad entirely and launch EMeditor in it's place. I might try the command on a different machine tomorrow to see if I get the same problem.

RE: Next step. Hide those updates in the command line that I posted but ignore the installed KB3035583 (Windows Update Client) one. Just hide the rest.

Did you run extended disk cleanup yet?

Run Extended Disk Cleanup to include Windows Update cleanup:

Disk Cleanup : Extended

Run BareFootKid's command:

%SystemRoot%\System32\Cmd.exe /c Cleanmgr /sageset:65535 & Cleanmgr /sagerun:65535

Then select everything for cleaning except:

Windows ESD installation files. These files are required to Reset or Refresh your PC.
Thumbnails. Only select if you do not work with lots of images.
Service Pack Backup Files.
Downloaded Program Files.

Tick everyting else and run the cleanup. You will need to reboot. Then you may see "Windows is configuring updates" and if that is the case do not switch off your machine even if you have to leave it for an hour or so.

After that - run another windows update check and start installing updates in groups rather than all at once.

 

[Clairvaux]

Opened the Extended Cleanup dialog box per BareFootKid's command.

I found Service Pack Backup Files and Downloaded Program Files, but no Thumbnails and no Windows ESD installation files.

There's something called Previous Windows Installations (this is Windows.old, but I'm coming from a Custom Install, so it doesn't seem to apply), Temporary Windows Installation Files ("These files are left over from the installation process and can safely be deleted"), Files Discarded by Windows Upgrade (no upgrade there, so it doesn't seem to apply), and Windows Upgrade Log Files ("Contain information that can help identify and troubleshoot problems that occur during Windows installation, upgrade or servicing. Deleting these files can make it difficult to troubleshoot installation issues.")

 

[Callender]

Opened the Extended Cleanup dialog box per BareFootKid's command.

I found Service Pack Backup Files and Downloaded Program Files, but no Thumbnails and no Windows ESD installation files.

Okay so do not tick Service Pack Backup Files. When you run the cleanup I forgot to mention that an option should appear to "Clean Up System Files" and you should see more options!

There's something called Previous Windows Installations (this is Windows.old, but I'm coming from a Custom Install, so it doesn't seem to apply), Temporary Windows Installation Files ("These files are left over from the installation process and can safely be deleted"), Files Discarded by Windows Upgrade (no upgrade there, so it doesn't seem to apply), and Windows Upgrade Log Files ("Contain information that can help identify and troubleshoot problems that occur during Windows installation, upgrade or servicing. Deleting these files can make it difficult to troubleshoot installation issues.")

Well we are mostly concerned with Windows Update Cleanup so it is really up to you if you want to leve unchecked.