Solved Troubleshoot Icon on Laptop in Devices & Printers after new W7 install

[chobbs]

Will do. I'm willing to try anything even if its tedious. thanks for bearing with me

 

[ICIT2LOL]

Will do. I'm willing to try anything even if its tedious. thanks for bearing with me

Not a problem Chobbs that is what the forum is about mate.

 

[chobbs]

how do i test each stick one at a time ? I went into the configuration menu and i couldn't find an option to do so.

 

[maxie]

Hi there ... You need to remove the Ram physically .. The Link below will help you achieve this .. PLease do not take offence at the Title ...

How to Remove RAM from Your Laptop - For Dummies

 

[ICIT2LOL]

Sorry for late reply and thanks Maxie for the tip I di try to look for the HP model but - HP Pavilion dv4-1114nrre no specific details on where the RAM sticks were.

 

[chobbs]

No Worries. I found the mem slots. I pulled out one and am running the test on just one stick.

I figured out my issues with the restarts. As with most HP laptops i think there is an overheat issue. Previously if i do not have a vent for air to flow out from underneath, my laptop just shuts down. To resolve this is usually hang the side of my laptop over a table to let in airflow when i'm doing heavy processing tasks (dangerous, i know)

I tried that technique while doing the previous mem test but i guess that is not enough, it was still shutting down. I kind of jerry rigged a diy cooling system for my laptop (see picture) and it seems to be doing well so far. I'm about to get to pass number two and plan on leaving it this way until it reaches pass 8 and repeat with the other mem chip.

PicPaste - Clthy1av.jpg

 

[maxie]

At least you will stay cool

 

[ICIT2LOL]

Chobbs mate to see if the machine needs cleaning out from a air flow perspective do this

CLEANING A LAPTOP FAN & COOLER RAD

The thing you do is to turn over thelaptop and shine a very bright light into the air intake aperture (you will seethe fan there) and then while doing that look at the outlet vent on the end ofthe laptop you should see the light quite clearly shining through the cooling" radiator" if not it is clogged and will need cleaning as willprobably the fan opening.

You can do this by blowing it outusing a compressed air can in short bursts.

BUT ONE WORD OF WARNING DO NOT blow the air into the fan opening withoutinserting say a plastic rod or large cable tie to stop the fan from spinning asthe air blast will spin the fan at a very high speed that it is not designed totake and may wreck the bearing!!

To clean the "rad" I use those pipe cleaners to GENTLY loosen the crud and then blow it out of course disassembly makes life so much easier
In my pics you will get the general idea and one is to show you what is inside.

 

[chobbs]

i'll check about the overheat issue but i doubt it is because it is dirty. I think most HP laptops have generally had this issue.

So i did the mem test. Everything checked out fine. There were no errors.

 

[maxie]

Good news so you have no problems then !

 

[chobbs]

haha yea, but my problem is still unresolved :/

 

[maxie]

I do not see that as a problem .. Your Computer works perfectly

 

[ICIT2LOL]

Did you do that very simple check for the cooling? It takes all of a minute Chobbs and at least eliminates that avenue of the problem.

 

[chobbs]

Hi ICit2lol,

Got busy the past few days with my quadcopter project. I did check the fan issue, i shined the light but i don't see anything coming out the radiator vent. My light is strong but i don't know how strong a light i need. I'm just going to open it up in the next few days and inspect it.

Back to the original issue (the trouble shoot icon on my laptop icon), it now says it's a driver issue (see picture). I can't seem to figure out which driver exactly. Everything in the device manager is working properlly.

Any thoughts ?

 

[maxie]

We are back to square one that was in your first Post ...

 

[chobbs]

i didnt check...

I have an idea though, i'll try and get the current hp drivers for my laptop model and see if that fixes it.

Let me know if you think of anything else

 

[maxie]

The Link below contains your Drivers .. They are rather old though .. I think you would be best sticking with the ones you have ...

Software & driver downloads HP Pavilion dv4-1114nr Entertainment Notebook PC | HP® Support

 

[ICIT2LOL]

Hmm sory late reply mate the light just one of those small bright LED torches or a strong desktop lamp held real close (don't forget any heat generated) and you should see light very clearly otherwise that "rad" is blocked.
Have attached pic if I didn't attach before and anyway if the "rad" is really dirty the fan should show signs of crud too.

 

[chobbs]

ok, so i opened up the laptop and cleaned everything out. There was some crud but nothing significant. There problem with the troubleshoot icon is still there.

 

[ICIT2LOL]

Chobbs if you have that yellow triangle as in post #1 against the machine you need to go into Device Manager and open out each segment because leaving it as in your shots of the Device Manage r there looks to be nothing wrong.
In my pics I have my Device Manager completely shut and then a pic with network opened out. So you need to go through each of those entries and open them out to see if there are any yellow triangles.