Trying to Restore After HDD Failure

S

Slapshot

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My 3 year old HDD (WD green 1TB) crashed the other day and I replaced it, used a System Recovery disk to boot and restored the system from a system image stored on an external WD Passport. I do not have Windows 7 disks, just the product key on the case. Everything seemed ok at first, but now I have three issues:

1. Every morning I get the window that I am not running an authorized Microsoft version of W7. I entered the product key as requested and I also used the phone activation system (with the 9 groups of numbers) and got a successful activation indication. A look in Computer/properties indicates Windows is activated.

2. Windows Update will not work, probably related to the above. Now all I get is a blank page and a spinner. I have had messages that Windows Update cannot run as the "service" is not running. A check in Admin. Tools/services indicates that both Updater Service and Windows Update are running on automatic. I also tried to run the System Update Readiness Tool (KB947821), but get an 0xc8000247 error message, and when trying to run Update Troubleshooter, I get an 0x8e5e0247 error.

3. IE9 (never have been able to update to 10 successfully) quits working then resumes when in use. I get a pop up window indicating this.

Any help would be appreciated.
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01u
OS
Windows 7 Home Premium 64 bit
CPU
Intel Core i3
Motherboard
unknown
Memory
6GB
Graphics Card(s)
integrated
Sound Card
integrated
Monitor(s) Displays
Asus
Hard Drives
WD 1TB Mainstream
Keyboard
Logitech wireless usb
Mouse
Logitech wireless usb
Internet Speed
up to 6mb, but usually in the 3-4 mb range
Antivirus
Kaspersky
We should probably check the MGADIAG report to see if there is an underlying condition causing the issue.

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Here is MGADIAG results:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X73XK-4D8YY-9B82F
Windows Product Key Hash: a4fHGbin+6Y4pGeB97DzikuK0/4=
Windows Product ID: 00359-OEM-9807542-54090
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {7EAC61ED-2426-4704-8A91-08036A8E45B9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
Microsoft Office Small Business 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7EAC61ED-2426-4704-8A91-08036A8E45B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9B82F</PKey><PID>00359-OEM-9807542-54090</PID><PIDType>8</PIDType><SID>S-1-5-21-1986910065-1566111469-2135244464</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B1</Version><SMBIOSVersion major="2" minor="6"/><Date>20100323000000.000000+000</Date></BIOS><HWID>F9693007018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>54E9E38C0DF0340</Val><Hash>9MREcMzk6dB9C+j+wFjL1PcdQ5M=</Hash><Pid>81602-416-0107411-68288</Pid><PidType>10</PidType></Product><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>828737365AB3F12</Val><Hash>KttxEXhWfzM3jcxfmML2SO+CUSQ=</Hash><Pid>81606-905-6831334-64162</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-075-454090-02-1033-7601.0000-3182013
Installation ID: 003200583463656253693145956945393966551061644314668491
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9B82F
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/16/2013 5:09:25 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 11:14:2013 01:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys

HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAQABAAAAAQABAAEAonayIyB1Qshg3wBr+HOkwKhIXF0=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS APIC0935
FACP ACRSYS FACP0935
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS OEMB0935
GSCI ACRSYS GMCHSCI
AWMI ACRSYS OEMB0935
SSDT DpgPmm CpuPm
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01u
OS
Windows 7 Home Premium 64 bit
CPU
Intel Core i3
Motherboard
unknown
Memory
6GB
Graphics Card(s)
integrated
Sound Card
integrated
Monitor(s) Displays
Asus
Hard Drives
WD 1TB Mainstream
Keyboard
Logitech wireless usb
Mouse
Logitech wireless usb
Internet Speed
up to 6mb, but usually in the 3-4 mb range
Antivirus
Kaspersky

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
That update will not run. I get a 0xc8000247 error.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01u
OS
Windows 7 Home Premium 64 bit
CPU
Intel Core i3
Motherboard
unknown
Memory
6GB
Graphics Card(s)
integrated
Sound Card
integrated
Monitor(s) Displays
Asus
Hard Drives
WD 1TB Mainstream
Keyboard
Logitech wireless usb
Mouse
Logitech wireless usb
Internet Speed
up to 6mb, but usually in the 3-4 mb range
Antivirus
Kaspersky
OK. Perhaps some .dll files are corrupted. Please do the following:

1. Click Start
orb.png

2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

If the output reports that some files could not be repaired, then re-run it up to 3 times. Report back once thats done.

More detail: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Ran it 3 times, still showing corrupt files.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01u
OS
Windows 7 Home Premium 64 bit
CPU
Intel Core i3
Motherboard
unknown
Memory
6GB
Graphics Card(s)
integrated
Sound Card
integrated
Monitor(s) Displays
Asus
Hard Drives
WD 1TB Mainstream
Keyboard
Logitech wireless usb
Mouse
Logitech wireless usb
Internet Speed
up to 6mb, but usually in the 3-4 mb range
Antivirus
Kaspersky

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
When I run the Mr.Fixit trouble shooter, I get a message "Trouble shooter has experienced an unexplained error and cannot continue"

I went ahead and ran the Mr. Fixit Reset Update Components and it fixes:
Some security settings are missing or have been changed
Service registration is missing or corrupt

Not fixed:
Problems installing recent updates

Detected:
Check for missing or corrupt files

The previously posted update still gets the 0cx8000247 error.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01u
OS
Windows 7 Home Premium 64 bit
CPU
Intel Core i3
Motherboard
unknown
Memory
6GB
Graphics Card(s)
integrated
Sound Card
integrated
Monitor(s) Displays
Asus
Hard Drives
WD 1TB Mainstream
Keyboard
Logitech wireless usb
Mouse
Logitech wireless usb
Internet Speed
up to 6mb, but usually in the 3-4 mb range
Antivirus
Kaspersky
Ouch! OK, I'm at the limit of my knowledge here, but I know someone that can troubleshoot this better than I : I'll ask NoelDP to have a look at this.

Meanwhile, see if you can follow this tutorial which culminates in the generation of a CBS folder, which you can zip and attach here in your next reply. Noel will use the information therein to see if he can diagnose the issue, and generate a fix for you.

http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

Edit: I've asked Noel to have a gander at this.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01u
OS
Windows 7 Home Premium 64 bit
CPU
Intel Core i3
Motherboard
unknown
Memory
6GB
Graphics Card(s)
integrated
Sound Card
integrated
Monitor(s) Displays
Asus
Hard Drives
WD 1TB Mainstream
Keyboard
Logitech wireless usb
Mouse
Logitech wireless usb
Internet Speed
up to 6mb, but usually in the 3-4 mb range
Antivirus
Kaspersky
This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.


However - you have some fairly major corruption present in the CBS.log as well, which we need to address after we fix the non-genuine issue.
Please post the CheckSUR.log file you should have created when you followed the WU posting instructions
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here is the MGADiag report after downloading the IRST drivers:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Code: 
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X73XK-4D8YY-9B82F
Windows Product Key Hash: a4fHGbin+6Y4pGeB97DzikuK0/4=
Windows Product ID: 00359-OEM-9807542-54090
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {7EAC61ED-2426-4704-8A91-08036A8E45B9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
Microsoft Office Small Business 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7EAC61ED-2426-4704-8A91-08036A8E45B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9B82F</PKey><PID>00359-OEM-9807542-54090</PID><PIDType>8</PIDType><SID>S-1-5-21-1986910065-1566111469-2135244464</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B1</Version><SMBIOSVersion major="2" minor="6"/><Date>20100323000000.000000+000</Date></BIOS><HWID>F9693007018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>54E9E38C0DF0340</Val><Hash>9MREcMzk6dB9C+j+wFjL1PcdQ5M=</Hash><Pid>81602-416-0107411-68288</Pid><PidType>10</PidType></Product><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>828737365AB3F12</Val><Hash>KttxEXhWfzM3jcxfmML2SO+CUSQ=</Hash><Pid>81606-905-6831334-64162</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-075-454090-02-1033-7601.0000-3182013
Installation ID: 021902833441279325180164428611133506839323620040188384
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 9B82F
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/17/2013 8:23:02 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:14:2013 01:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAQABAAAAAQABAAEAonayI77PQsgeyQBr+HOkwKhIXF0=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   ACRSYS  APIC0935
  FACP   ACRSYS  FACP0935
  HPET   ACRSYS  OEMHPET 
  MCFG   ACRSYS  OEMMCFG 
  SLIC   ACRSYS  ACRPRDCT
  OEMB   ACRSYS  OEMB0935
  GSCI   ACRSYS  GMCHSCI 
  AWMI   ACRSYS  OEMB0935
  SSDT   DpgPmm  CpuPm
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01u
OS
Windows 7 Home Premium 64 bit
CPU
Intel Core i3
Motherboard
unknown
Memory
6GB
Graphics Card(s)
integrated
Sound Card
integrated
Monitor(s) Displays
Asus
Hard Drives
WD 1TB Mainstream
Keyboard
Logitech wireless usb
Mouse
Logitech wireless usb
Internet Speed
up to 6mb, but usually in the 3-4 mb range
Antivirus
Kaspersky
Somehow I am missing instructions for a CheckSUR log in the WU instructions.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01u
OS
Windows 7 Home Premium 64 bit
CPU
Intel Core i3
Motherboard
unknown
Memory
6GB
Graphics Card(s)
integrated
Sound Card
integrated
Monitor(s) Displays
Asus
Hard Drives
WD 1TB Mainstream
Keyboard
Logitech wireless usb
Mouse
Logitech wireless usb
Internet Speed
up to 6mb, but usually in the 3-4 mb range
Antivirus
Kaspersky
Look in the CBS folder - the CheckSUR.log and CheckSURPersist.log files should be there - which is why we ask to upload the entire folder.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I get a server error when I try to attach the whole CBS folder. I assume this is because the zipped CBS folder is 8.69 MB and the max upload is 8MB. BTW, after the last reboot, WU began downloading updates automatically and is still in the process of downloading 48 updates and is at only at 20%.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01u
OS
Windows 7 Home Premium 64 bit
CPU
Intel Core i3
Motherboard
unknown
Memory
6GB
Graphics Card(s)
integrated
Sound Card
integrated
Monitor(s) Displays
Asus
Hard Drives
WD 1TB Mainstream
Keyboard
Logitech wireless usb
Mouse
Logitech wireless usb
Internet Speed
up to 6mb, but usually in the 3-4 mb range
Antivirus
Kaspersky
The CheckSUR log and the CheckSURPersist log in that folder are dated 8/28/2013. Do you want me to post those individual logs.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01u
OS
Windows 7 Home Premium 64 bit
CPU
Intel Core i3
Motherboard
unknown
Memory
6GB
Graphics Card(s)
integrated
Sound Card
integrated
Monitor(s) Displays
Asus
Hard Drives
WD 1TB Mainstream
Keyboard
Logitech wireless usb
Mouse
Logitech wireless usb
Internet Speed
up to 6mb, but usually in the 3-4 mb range
Antivirus
Kaspersky
I thought you said that you had followed the instructions?
They include downloading a fresh copy of the CheckSUR file, and running it.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01u
OS
Windows 7 Home Premium 64 bit
CPU
Intel Core i3
Motherboard
unknown
Memory
6GB
Graphics Card(s)
integrated
Sound Card
integrated
Monitor(s) Displays
Asus
Hard Drives
WD 1TB Mainstream
Keyboard
Logitech wireless usb
Mouse
Logitech wireless usb
Internet Speed
up to 6mb, but usually in the 3-4 mb range
Antivirus
Kaspersky

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01u
OS
Windows 7 Home Premium 64 bit
CPU
Intel Core i3
Motherboard
unknown
Memory
6GB
Graphics Card(s)
integrated
Sound Card
integrated
Monitor(s) Displays
Asus
Hard Drives
WD 1TB Mainstream
Keyboard
Logitech wireless usb
Mouse
Logitech wireless usb
Internet Speed
up to 6mb, but usually in the 3-4 mb range
Antivirus
Kaspersky
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