Unable to download Windows 7 SP1 (KB976932)

[greg500]

Hi,

I bought a netbook last week, and have been able to install all updates except SP1. (Windows Starter, 32 bit)

I have tried this a number of times from Windows Updates, from the Microsoft website and also the file loaded from the Microsoft website onto a pen drive and run from there. all without success.

I got an error message saying -Windows Update encountered an unknown error - Code 0x80004005. I then found the following Microosft page with troubleshooting information:

Troubleshoot problems installing a service pack for Windows 7 and Windows Server 2008 R2

I downloaded the System Update Readiness Tool, ran the SP1 update, got the same error message as above.


I ran the Windows Update troubleshooter, which said it did fix some problems for Windows Update Components.
I ran the update again, and yet again got the same error message above.


I then turned off my anti-spyware program, ran SP1, same error message.


I'm struggling to understand what the problem is and what else can be done to resolve this.


Any help much appreciated.


Thanks


Greg

 

[TheReaper]

You might want to try the 2nd option (method 2) in this Microsoft thread: windows-7-service-pack1-update-error-code.

 

[greg500]

Hi,

Thanks for the reply. I followed the details of Method 2 but still get the previous error message after the SP1 has attempted installation.

I am surprised that this has happened given I have had the netbook 1 week and barely used this.

Could it have been a problem with the netbook prior to me receiving this that is causing the problem?

Any help to resolve this annoying problem would be greatly appreciated.

Greg