Solved Unable to install updates

[RobertD]

Error code: 80072F78

I have followed all instructions and have the CBS log on my desktop, but don't know how to move it to here?? Help please.

 

[derekimo]

This should help with uploading the file,

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Make sure you zip it up first.

 

[RobertD]

I have tried to click on the attachment icon, but it doesn't go "red", nor clicking on "manage attachments" does nothing. I have zipped the CBS file and it is ready, but unable to proceed from here??

 

[derekimo]

I have no idea what you mean by the red reference, it's the same method you used in this thread,

http://www.sevenforums.com/general-discussion/363107-shut-down.html

If the file is larger than 8MB you'll have to upload to OneDrive or something similar and post a link.

 

[RobertD]

OK, sorry for the misstatement, I thought the attachment icon was supposed to turn red when clicked; my bad. When I click on it now, it comes up to Upload a file. I give it the name of the file (CBS.7z) and it shows "uploading file" and then quits after a bit and says try again. So what am I doing wrong now; it's a
7 zip file.

 

[derekimo]

It's the .7z that is the problem. Just use the native windows zip function.

 

[RobertD]

CBS log

View attachment 375492

 

[RobertD]

to derekimo:
did you receive the CBS.zip?

 

[derekimo]

to derekimo:
did you receive the CBS.zip?

It is there, unfortunately I can't help with that, I was just helping you get the file uploaded so someone capable of deciphering that can assist.

This is a pretty busy section so it may take a bit.

 

[RobertD]

Thanks

derekimo
Many thanks for your patience and all the help. Just hope someone will be able to give me an answer as to how to correct this problem.

 

[RobertD]

To all who have helped with this problem. Got another answer from elsewhere and it seemed to have solved it. Had to hide the continual offer to upgrade to Win10. After doing that I was able to download 22 updates waiting for me.
Again many thanks.

 

[derekimo]

To all who have helped with this problem. Got another answer from elsewhere and it seemed to have solved it. Had to hide the continual offer to upgrade to Win10. After doing that I was able to download 22 updates waiting for me.
Again many thanks.

Thanks for posting back Robert, glad you got it sorted.