Solved Unable to open certain web pages

[bsodeath]

This is a really confusing problem I've been having for a few weeks. Certain pages are not opening, and I can see no path there. For instance - I can open gmail.com, but can't open hotmail.com. The problem occurs in all browsers. I've tried the solutions I found here, like scanning with all the leading anti-malware software, using Google public DNS, etc., yet nothing seems to help.

I'd be thankful for any ideas you might have to help me solve this problem.

Cheers!

 

[Slartybart]

Hotmail.com redirects users to login.live.com

Are you saying that the redirect does not happen? Copy the URL in the address bar and post it here.

Is there another example of a website that you could share?

 

[bsodeath]

IE

FF

Chrome

As for the other sites, yesterday was the first time in years i REALLY needed my cloud storage but I could not access any of the two use

1. https://skydrive.live.com/
2. https://cloud.mail.ru/

 

[Slartybart]

I would first run a FULL scan with Malwarebytes' (Mbam)

:warn: When installing Malwarebytes, do NOT elect the free trial of the full version; you only want the free version.
​

Please post any malware found.

 

[matts6887]

In addition to what bart mentioned; I would also download, install, and run superantispyware as well to search for and eliminate any spyware that might be lurking:

Here is the link to it:

http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE

 

[bsodeath]

Here's the Malwarebytes log, something was found and deleted, but the problem is still there.

P.S. Supera log too, some tracking cookies found and deleted, didn't help much

 

[ThrashZone]

I would also recommend using these,
Review Jacee’s instructions to run Adwcleaner here,
Ignore the title of the thread,
http://www.sevenforums.com/system-security/309998-how-can-i-kill-avg-search.html
This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx

Export Favorites to html file before resetting Internet explorer/ just to be safe.
http://www.sevenforums.com/tutorials/86795-internet-explorer-import-export-favorites.html​

Tutorial of Resetting Internet explorer,
http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html
Accessing Internet Options from the Start menu search,
Reset process first opening Internet explorer
Manage add-ons,
http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-10-win-7
http://windows.microsoft.com/en-IN/windows7/How-to-manage-add-ons-in-Internet-Explorer-9
Turn Internet explorer off and boot when prompted then turn ie back on,
http://www.sevenforums.com/tutorials/5023-windows-features-turn-off.html​

 

[bsodeath]

Here's AdwCleaner Log. No changes after cleaning. Resetting IE didn't help either.

 

[ThrashZone]

Use the Full scan with SAS/ superantispyware.
And the other Microsoft scanner I posted not the quickie.
Make sure you manually update all scanners before running the full scans.

 

[bsodeath]

I am running the full scans now, but there's some new info right now that makes it even more interesting. I tried accessing the sites from another PC and the same pages are unavailable. Even from my phone using the same internet connection. I contacted my ISP and was told that there are no connection limitations on my connection whatsoever. Puzzling

I will change the router now and see if it helps.

 

[ThrashZone]

It's best Not to use the computer while the scanner is scanning,
In ie11 you might be able to activate EPM,
http://www.sevenforums.com/tutorials/280434-internet-explorer-10-enable-32-bit-64-bit-ie10-windows-7-a.html
Also use Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Can’t access secure sites,
http://support.microsoft.com/kb/967897
http://windows.microsoft.com/en-us/windows7/Why-cant-I-view-some-websites
Reset Host file to default-scroll down for Mr.Fixit for me
http://www.sevenforums.com/tutorials/98056-sf-ie-restorator-troubleshooting-general-issues-ie.html

 

[Slartybart]

The Mbam log and SAS log don't show any dangerous threats, but just to be certain - follow ThrashZone's lead

The new information certainly does help (sheesh! I should have asked about other devices connectivity)

See what changing the router does.

How is your network configured?
Provider adapter -> Internet
or
Router -> Provider adapter - > Internet

If changing the router does not help, I suggest powering down all network equipment, waiting 10-15 minutes
Power up router (if seperate), wait until lights stop flashing, then
Power up Provider adapter (the device attached to the wall outlet)

The adapter will sync up with the provider - this might take a few minutes (sometimes many minutes).

Keep posting results - Thanks

 

[bsodeath]

I am marking this solved, turned out to be an accidental turning on of my ISP's "maximum security" internet access profile.

Thank you all very much once again, and sorry for wasting your time

 

[Slartybart]

Thanks for posting the solution - it's not a waste of time to discover another reason that casues issues.

Could you elaborate on the ISP and how to affect that setting?

Thanks,

Bill