Solved Unable to send or receive messages for the Windows Live Mail.

[LucyD]

Hello, I am new to this.
I have windows 7 premium 64bit and 130g free.

Windows Live Mail started giving me this 4402 error message, but I could still get emails. Then WLM stopped sending or receiving emails. I've tried different solutions that I found on line, but none work so far.

I have uninstalled and installed Windows Live Mail 5 times now and the same exact problem occurs every time.
This message comes up: "Unable to send or receive messages for the emails account.
Server Error: 4402
Server: 'https://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
Windows Live Mail Error ID: 0x8DE00002"

When I reinstall, all the emails are there and the contacts appear as if I had never uninstalled. And, this same message appears.

I even uninstalled all of Windows Essentials 2012 and reinstalled - but got the same message for WLM on reinstallation.

Please help. Thank you.

 

[ICIT2LOL]

Hello and welcome Lucy try this first

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< DO NOT runon a SSD
then these

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

download from bleeping computer – delete any rubbish these find.

Then if the problem persists try some of the suggestions in this
Windows Live Mail Error ID: 0x8DE00002 Server Error 5102 - Microsoft Community

 

[A Guy]

Welcome to Seven Forums LucyD. I see this error fixed at Microsoft Answers by MS fixing something in your account on their end. Over and over I see

Please provide the affected email address in the private message so we can fix your account on our end. Take note that you need to login to view the private tab.

See the last reply on this thread

I am getting "server error 4402" Error ID: 0x8DE00002 - Microsoft Community

If no help, I'd register there and post your issue, looks like they can fix it for you. A Guy

 

[LucyD]

Thank you for the reply. As suggested, went to website, registered on Dec 22, logged in, tried all the suggested fixes, none worked. Posted a request for help. Am still waiting for any reply. But thanks for trying to help. By the way, when I clck on the ? (help) in WLM, it brings me to the Movie Maker website, not WLM.

 

[ICIT2LOL]

Ok Lucy did you try the scans I posted?? Sorry for late reply but have been away.

 

[LucyD]

unable to send or receive messages WLM

Hi, thank you for the advice.
scannow found 0 problems
malware scan log report below
went to bleeping computer website and they have advised me to do two other scans besides adwcleaner and then rerun malware scan. will get back to this thread as soon as I have completed these.


Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org
Database version: v2013.12.26.06
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16750
Lucy :: LUCY-PC [administrator]
Protection: Enabled
26/12/2013 3:48:02 PM
mbam-log-2013-12-26 (15-48-02).txt
Scan type: Custom scan (log|)
Scan options enabled: File System | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled: Memory | Startup | Registry | Heuristics/Extra
Objects scanned: 0
Time elapsed: 1 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)

 

[LucyD]

A big thank you for all the suggestions. I did go to both Bleeping Computers and Microsoft community website. I tried all the scans as directed by Bleeping Computers. Received no response from Microsoft community website. Took the computer into a local repair shop also. End result: I have removed Windows Essentials from my computer. Deleting Windows Live Mail and closed the Hotmail account. Don't know that it 'fixed' anything, but at least I no longer have to put up with it. take care. This is a great website and I did learn a lot.

 

[Slartybart]

I hope the repair shop scanned for malware.

Reading your Mbam log tells me that you missed something in the instructions.
You should have run a FULL scan with all things checked

mbam-log-2013-12-26 (15-48-02).txt
Scan type: Custom scan (log|)
Scan options enabled: File System | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled: Memory | Startup | Registry | Heuristics/Extra
Objects scanned: 0
​

Perhaps it's a moot point, but you might consider running a FULL Malwarebytes scan - just in case.

 

[ICIT2LOL]

Lucy as Slarty say and I think maybe a reinstall of the WLM may be in order too - I have done that in the past and it works. it sometime happens what version you download and I think from memory the 2012 was the most stable version for me

 

[LucyD]

WLM mess

Yes, the repair shop did hours of deep scans and did resolve some other plague issues. I also afterwards bought the Malware pro version and did another 3+ hour full scan - no results found. It was clean. Then I backed up what was left of the email folders in WLM, uninstalled Windows Essentials, WLM and reinstalled WLM. Again, only portions of the folders showed up. When I tried to import all the saved folders, some did indeed import, but not all and those that did import were empty. I really liked WLM, but it is not worth the stress.
Thanks again for all the help. I did learn about software like Malware, CCcleaner, JRT, Adaware, etc. They are all installed now.

 

[ICIT2LOL]

Well at least you tried Lucy and don't forget the SuperAntiSpyware it's good for the tracking stuff.
http://www.superantispyware.com/

 

[LucyD]

Hi, downloaded superantispyware and ran a full scan. Only found 2 cookies from Google and one from my ISP. All deleted. By the way, the newest wrinkle is that I.E. 11 will not connect to the hotmail sign in page - just a white blank page. However, no problem with Firefox or Chrome. Take care and thanks again. I haven't closed the account yet, still going through it and saving certain emails. Lucy

 

[ICIT2LOL]

Hmm that's odd Lucy as my laptop is IE11 and I have no problems at all as I have 8.1 on it and it uses my Hotmail account as a username

 

[Slartybart]

What address are you using?
Try these
http:\\www.outlook.com
http:\\outlook.com
www.outlook.com
outlook.com
https://login.live.com

Are your results different?

Click on the lock on the address bar - does that tell you anything?

Hi, downloaded superantispyware and ran a full scan. Only found 2 cookies from Google and one from my ISP. All deleted. By the way, the newest wrinkle is that I.E. 11 will not connect to the hotmail sign in page - just a white blank page. However, no problem with Firefox or Chrome. Take care and thanks again. I haven't closed the account yet, still going through it and saving certain emails. Lucy

 

[Slartybart]

You could also try running IE without add-ons
Open the run box (start menu -> accessories -> run and type
iexplore.exe -extoff

You might get a page telling you that your add-on are off, then try www.outlook.com

InPrivate browsing might enble you to get to hotmail (live, outlook....however MS refers to it), but it's a longshot
Click on the IE gear, Click on safety, Click on InPrivate ( a new IE window is launched... to exit InPrivate, just close that IE window)
change things, but