Unable to uninstall win update KB958830

[jenish]

Hi all,

I am struggling to install 'Remote Server Administration Tools' on my Win 7, 64 bit Enterprise version.
I have managed to install KB958830 and when I try to enable 'RSAT' from 'Control Panel\Turn Windows features on or off' I get a message 'An error has occurred. Not all of the features were successfully changed'. So, I decided to uninstall KB958830 (RSAT) from the windows update but I get the message 'An error has occurred. Not all of the updates were successfully uninstalled'. It doesn't give me any clue where the problem lies! Any help would be much appreciated!

Thanks,
Jenish
Ox

 

[Flavius]

Try uninstall it manually.
1.Create both folders i.e C:\Temp and C:\Sandbox
2.Download RSAT if you don't have and place it in C:\Temp
3.Run cmd.exe with elevated previlliges and type following commands:

cd /d C:\Temp
expand -f:* <full hotfix name>.msu C:\Temp
start /w pkgmgr /m:C:\Temp\<full hotfix name>.cab /up /s:C:\Sandbox

i.e for 64bit these commands would be:

cd /d C:\Temp
expand -f:* amd64fre_GRMRSATX_MSU.msu C:\Temp
start /w pkgmgr /m:C:\Temp\amd64fre_GRMRSATX_MSU.cab /up /s:C:\Sandbox

If it fail too run sfc /scannow command,run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

ans next attache to post all *.log files from C:\Windows\Logs\CBS folder

 

[Bill2]

To uninstall RSAT, do the following from the command line.

1.Run CMD as Admin.

2.Find the name of the package by typing the following, and then hitting Enter.
dism /online /Get-Packages
In the results, look for the package name that contains the text RemoteServerAdministrationTools.

3.Type the following, and then press Enter to remove the package (in Name, type the name you got in step 2)
dism /online /Remove-Package /PackageName:<Name>

 

[jenish]

For Favius - thanks but the instruction didn't work now I am running 'sfc /scannow'

Bill2 - thanks but I have already done so and tried to remote 'Remote...' manually (long name to type) but it failed to remove and when I run 'dism /online /Get-Packages' 'Remote...' wouldn't show. But it is still there if I go to control panel, windows update list!
Very strange issue and it sucks!!!

Jenish
Ox

 

[jenish]

Here are the error logs, it wouldn't upload cbs.log file (8 mb).

View attachment 61565

View attachment 61566

View attachment FilterList.log

 

[Flavius]

from your CheckSur.log

Found 513 errors
CSI Manifest All Zeros Total count: 513

Unavailable repair files:

Some errors Readiness Tool fixed but still remains full unsolved errors.Seems all courrupted components relate to RSAT (I have to make sure about it),so it's no strange unable to uninstall it any method.I'll see what can I do in your case but it will be hard.Upload CBS.log on RapidShare: 1-CLICK Web hosting - Easy Filehosting,you have make sure there are no more corruptions what we see now.Downloading RSAT will take some time for me,so I answer in few hours...

 

[jenish]

Hi Flavius,

Thanks for looking at this. Please find CBS.log file on this link
RapidShare: 1-CLICK Web hosting - Easy Filehosting

 

[Flavius]

In CBS.log are only corruptions relate to RSAT in WinSxS,and seems only this component is corrupted in your system .This update should be uninstalled a bit different way than other hotfixes:

this means should be:

cd /d C:\Temp
expand -f:* amd64fre_GRMRSATX_MSU.msu C:\Temp
start /w pkgmgr /m:Windows6.1-KB958830-x64.cab /up /s:C:\Sandbox

but in your case I doubt it will work in your case due to corruptions what we see


Instead to uninstall it I recommend fix this RSAT although it looks a mad idea to fix over 100 components

Try this,but before

1.In console type following commands

cd /d C:\Temp
expand -f:* amd64fre_GRMRSATX_MSU.msu C:\Temp

WARNING: If you still have Windows6.1-KB958830-x64.cab in C:\Temp folder then ignore the second command and only make below command

expand -f:* Windows6.1-KB958830-x64.cab C:\Temp

//sometimes you may have problem with unpacking all files (about 10000),if you will have any error with this command just repeat it again//

2.Boot Vista DVD,choose language>>repair computer>>command prompt and type:

copy C:\Temp\*.manifest C:\Windows\WinSxS\Manifests

3.Run system normally,empty C:\Windows\Logs\CBS folder,run Readiness Tool again and attache new CheckSur.log to post

 

[jenish]

Hi Flavius,

On the second step, do you want me to boot from Vista or Windows 7 DVD?

Thanks

 

[Flavius]

Hi Flavius,

On the second step, do you want me to boot from Vista or Windows 7 DVD?

Thanks

Point 2?Yes -you have to use Windows 7 install disk (sorry for this small mistake) or special recovery disk for Windows 7,to avoid problem with permissions or locked components

and one small warning

the better use copy /y to avoid constantly asking for confirm each operation

so better use this command

copy /y C:\Temp\*.manifest C:\Windows\WinSxS\Manifests

it will take some time for about 1000 components...

 

[jenish]

Hi Flavius,

I have followed the instructions and managed to copy all the *.manifest files (note: its D:\ as windows reserves C:\ for some reason). I went back to 'Turn Windows features on or off' and enabled 'RSAT', good thing is that I didn't get the same message ('An error has occurred. Not all of the features were successfully changed') and the system manage to enabled RSAT without any error.

However, when I try to run 'Active Directory User and Computers' I get a message 'Miscorsoft Visual C++ Runtime Library' This Application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information'.
I have also reinstalled KB958830, but still no luck!
Do you want to post a new log files?

Thanks,
Jenish

 

[Flavius]

Do you want to post a new log files?

Yes.Post new CheckSur.log

 

[jenish]

Here is the CheckSur.log file but it doesn't contain yesterday's logs and still showing 17/03/10 logs, do you want me to post CBS.log file?

Thanks,

Jenish,
Ox

 

[jenish]

Hiya, I have also attached CBS.log file for your information. Here is the link RapidShare: 1-CLICK Web hosting - Easy Filehosting

 

[Flavius]

New uploaded CheckSur.log file as the same as old one! If it is not your mistake and really the you have damages in the same places that any thing must constantly corrupt your system.It would be any software or hardware issue.I'll later analyze deeply your CBS.log file.Are you absolutely sure you gave me new CheckSur.log not again the old one?

 

[jenish]

I am 100% sure that I gave you the right CheckSur.log file. Shall I delete everything in it and run these steps again and post the new log files?

1.Boot Win 7DVD,choose language>>repair computer>>command prompt and type:

copy C:\Temp\*.manifest C:\Windows\WinSxS\Manifests

2.Run system normally,empty C:\Windows\Logs\CBS folder,run Readiness Tool again and attach new CheckSur.log to post.

Thanks,
Jenish

 

[Flavius]

I can't explain why you have still constantly corrupted RSAT .I only found in CBS.log there are more corrupted components whom don't relate to RSAT View attachment log2.txt

but surly it does not responsible for RSAT issue,this issue is also consequence any other deepler problem in your system whom I can't see .

You can try system restore or repair installation http://www.sevenforums.com/tutorials/3413-repair-install.html,method for reinstall RSAT the same as before

 

[jenish]

Hi Flavius,

I gave up in the end. I think I may have to reinstall windows 7, but for now I am just using Remote Desktop to our DC server to use Active Directory, but I will follow the instruction again before I reinstall windows 7.
Thanks for your help anyway!

Cheers,
Jenish