Solved Unable to update my ATI Video Card Driver

[comair04]

EVERY TIME THERE IS AN UPDATE FOR A NEW VIDEO CARD DRIVER FROM THE AMD.COM WEBSITE. I TRY TO DOWNLOAD IT AND NOTHING HAPPENS.
MY LAPTOP HAS BEEN SENT BACK FOR REPAIR TWICE TO ASUS FOR THE SAME ISSUE. THE SECOND TIME MY LAPTOP WAS SENT BACK FOR REPAIR THE MOTHERBOARD WAS REPLACED, BUT I AM STILL NOT ABLE TO UPDATE THE LATEST VIDEO CARD DRIVER.. THE ONLY TIME THAT I AM ABLE TO UPDATE THE VIDEO CARD DRIVER IS WHEN I FORMAT MY COMPUTER, BUT I DO NOT PLAN TO DO THAT EVERY MONTH JUST TO UPDATE THE DRIVER. ANY IDEAS???

My system:
Asus K52Jr-X2 Notebook
Windows 7 Home Premium 64 Bit
Intel Core i3-350m
ATI Mobility Radeon HD 5470
640 GB hard drive with 2 partitions
8 GB DDR3 RAM

 

[Wallonn7]

Go to add and remove programs and use the ATI Catalyst Install Manager to do a complete uninstall of all its resources. Do not reboot. Download Guru3D - Driver Sweeper (Setup) download from Guru3D.com and install it. Reboot in Safe Mode and run Driver Sweeper. Select "ATI Display" box and click "analyze. " Then in "clean". Reboot normally and try to install the latest version of the AMD Catalyst. It can be download from here: http://www.sevenforums.com/graphic-cards/1810-latest-ati-catalyst-driver-windows-7-a.html
Let us know the results.

 

[comair04]

Hi Thanks for the quick reply, but when I download the ATI Catalyst from the website you gave me and click download nothing happens. The only thing that happens it cancels out because of inactivity...

 

[Mike Connor]

Try getting it directly from here;

AMD Graphics Drivers & Software

Regards....Mike Connor

 

[smarteyeball]

Not every new release is for mobility versions. You have to check the supported list first.

Alternatively, there are some modified .inf releases at Guru3d that can force install newer drivers.

 

[comair04]

When ever I download select individual drivers this applications hangs and will not install the driver. I have tried this numerous times..

 

[dsperber]

When ever I download select individual drivers this applications hangs and will not install the driver. I have tried this numerous times..

How about a manual install method, which does not use the ATI Install Manager itself. Instead, it just uses the driver files in the unpacked directories when you ran that ATI-provided installer file you downloaded.

I don't want you to run the ATI driver files to completion. I only want you to run them far enough so that they unpack into folders somewhere. At the first opportunity cancel out of the installation process (leaving the expanded folders where you know to find them).


Then, you can perform the complete install or uninstall using Device Manager... not the SETUP.EXE inside the expanded folders from above. You're NOT going to be seeing anything like that normal GUI interface which comes from their SETUP.EXE and their ATI Install Manager which is causing the problem.

Instead, right-click on Computer and select Properties, and then select Device Manager.


If your video card is currently installed, you can expand "Display adapters" and you should see your ATI Radeon card there. Right click on that item and select "uninstall" (and also be sure to check the "delete driver file" option box). It will then uninstall and be gone from "Display Adapters".

Now reboot. You'll come back up in VGA mode (probably 800x600) but you can at least adjust the resolution using the Microsoft drivers for now, just to be able to see more.

If your video card was already uninstalled, you can obviously skip the above step.

Now, with your video card and previous driver uninstalled, once again go back into Device Manager (as above) and your video card should probably be seen down in "other devices" with a yellow exclamation mark, or maybe in "display adapters" as some generic video adapter.

Wherever you see that display adapter card, right-click on it and select the "update driver software" item on the popup menu.

The "update driver" dialog will allow you to specify where the drivers are located. Navigate to the high-level folder where the downloaded ATI DD driver file self-expanded. You can navigate down (say, to \Support) but it's really not necessary if you also have the "check sub-folders" option checked. Click OK, and the "update driver" process should drill down through the self-expanded driver folder structure and will pick up those 11.3 (or whatever) driver files from ATI... in their Win7-compatible form.

No need to run the ATI Install Manager to do this. Win7's Device Manager can update/install drivers just as easily. You should get a "driver install successful" when it's all done, showing the proper driver date (e.g. early in March for 11.3).

And the proper name should now appear for the video card in the "Display adapters" of Device Manager.

Reboot. When you come back up it should be installed and running. Latest version from the self-expanded driver folder.

You can then run the CCC installer, which I had no problem with. It self-expanded, ran its own SETUP.EXE, and had no problems. Only the driver part had problems. Perhaps I would have had no problem with the "suite", but I don't want to use it.

Note that you may not even have to first UNINSTALL the existing drivers. You can just take the straightforward "update driver software" path directly. This is essentially what happens when a hardware vendor provides a driver update to Microsoft and it eventually is made available through "Windows Update". If you choose to install that optional hardware item from Windows Update it will simply be applied directly, right over your existing currently installed driver... to accomplish the update. Magic. It works, and you don't have to use ATI's Install Manager or the like.

Well, what's really going on there is exactly what I'm suggesting you might try in my story above... a "manual application" of the driver file found in that expanded directory that you get when you RUN the downloaded ATI driver installer file. I'm talking about the "separate" ATI DD download, not the "suite" or Catalyst Control Center downloads.

Note that if the drivers in the expanded directory do not correspond to your video card/chip hardware (e.g. if ATI doesn't actually support your laptop's Mobility chip), you may get a message from Device Manager that "you already have the most current applicable driver installed". So just be prepared for that.

 

[comair04]

Hi dsperber... I am not sure if I understand you correctly do, but how do I access the file. Download it my desktop and what file should I select for the ati driver?

 

[dsperber]

Here is the manual install method I recommend. This will NOT use the ATI Install Manager method, which doesn't seem to be working for you. No problem... you can (or hopefully SHOULD be able to) install the updated drivers manually.

But please follow the steps below, and then report back as to whether or not this works for you.

(1) Download the 11.3 Catalyst drivers for ATI Mobility products from this location. Actually, that file is the large 86MB "suite" installer file that includes device driver, Catalyst Control Center, and OCL.

We're not going to actually run this file (which is really the ATI Install Manager in charge of things) to completion. But you will RUN it just far enough to self-expand itself into a \Support folder location on your computer somewhere (say, in C:\ATI by default) so that we can navigate to it later.

(2) RUN that 86.4MB downloaded file yourself, through the first step which is the self-expansion somewhere. You can either accept the default target location for the self-expanded output folder or modify it as you see fit. When you're ready, push the INSTALL button and it will self-expand.

(3) Eventually, after self-expanding it will auto-execute the SETUP.EXE program inside (i.e. the ATI Catalyst Install Manager) and will reach the initial "Welcome" presentation.

(4) Push the CANCEL button in the lower right corner. We don't want to run this ATI Installer because it doesn't seem to be working for you. At the very least, it's not part of the "manual driver update" procedure we're going through.

Note that this same manual driver upgrade procedure is very much what actually happens when a hardware vendor makes new drivers available to Microsoft for delivery through Windows Update, and you choose to let Windows Update apply that driver upgrade. Win7's Device Manager gets involved and applies the new driver files very much like we're doing it now, except quietly and under the covers.

Anyway, after you push that CANCEL button you will now have all of the driver file components for 11.3 Catalyst for the Mobility products... in a folder structure under \Support.

In that same folder location you also have the installation files for Catalyst Media Center (if you want to run that one later) and OCL, but first let's get the driver installed.

(5) Now on your desktop (or from the Start button) right-click on the Computer object, select Properties from the popup menu, select Device Manager, and click on the "expand" arrow next to "Display adapters" on Device Manager's presentation to reveal your currently installed ATI Radeon Mobility HD 5470.

Now right-click on that Mobility HD 5470 item to get a popup menu. DO NOT CLICK ON PROPERTIES in that menu... but DO CLICK ON "update driver software" to enter the manual driver upgrade dialog.

For example, on my own desktop with an HD 4850 video card:

(6) When you select "update driver software" you will then get a new window with the "how do you want to search for driver software?" question, and you will click on the SECOND one... "browse my computer for driver software, locate and install driver software MANUALLY".

(7) This will then present another window, to allow you to navigate to where the driver software files are located (i.e. that \Support folder from the self-expansion first step).

The "browse" button on this dialog really doesn't work as you'd expect (at least it doesn't for me), but you can just force the auto-fill process to automatically fill in the location for you, by clearing the area and then manually typing in the starting high-level folder location.

For example, start with "C:\ATI". Then, if you just type one more character of "\" in the next position (to indicate to auto-fill the end of the prior path level and the start of the next path level), auto-fill will look at the choices available and present them all to you. You then just select which one you want to move to next, and it will continue.

But really, it's not necessary to fully complete the target name where the INF drivers live. In fact, it's really not necessary to go much lower than C:\ATI\Support (or whatever high-level location you allowed the self-expansion of that 86.4MB file to go to). As long as you have the "include subfolders" box checked and have started at the right spot, when you then push the NEXT button Win7's Device Manager manual driver install process will scan down from there looking for INF files, and trying to find an INF file which applies to your hardware... namely the Mobility HD 5470.

(8) I have run this 86MB file for the 11.3 version of the Mobility drivers on my own machine, and investigated the self-expanded folders to locate the INF driver file for your chip.

Then I examined the expanded folders, and located the proper INF file for your Mobility HD 5470. Actually, there are two separate INF files and I don't know which one is really the right one, but I'm sure Win7's Device Manager could figure it out correctly.

Anyway, in that expanded \Support folder from running the 86.4MB download "suite" file the true driver files are located in:

\Support\11-3_mobility_vista_win7_64_dd_ccc_ocl\Packages\Drivers\Display\W76A_INF
​

and the two INF files which are pertinent are:

CH115930.INF and

C7115930.INF.
​

Both of these INF files seem to claim that they are the driver files in support of the ATI device whose hardware description is:

"ATI Mobility Radeon HD 5400 Series" = ati2mtag_ManhattanP, PCI\VEN_1002&DEV_68E0

"ATI Mobility Radeon HD 5400 Series " = ati2mtag_ManhattanP, PCI\VEN_1002&DEV_68E1
​

The VEN_1002 designates ATI/AMD.

The DEV_68E0 and DEV_68E1 at the end are the unique identity of your Mobility HD 5470. I don't know why there are two lines, but I'm sure one of them is correct... for your particular hardware.

To be doubly sure that this driver file applies to your hardware, if you look at your currently installed Mobility item under Display Adapters in Device Manager, and right-click on that Mobility item, and select Properties, and then select the Details tab, and then click on the dropdown arrow on the Property item to show the list of all available details, and if you select Hardware IDs, you should see that your currently installed Mobility HD 5470 has either DEV_68E0 or DEV_68E1.

If it does (and it should I'm guessing) then this 11.3 driver update process should absolutely determine that one of the two INF files is the right one, and one of those two lines corresponds to your device, and the update process should proceed successfully.

Just for example, on my own desktop machine with a Radeon HD4850, my "hardware ids" display looks as follows:

You should see something similar under Properties -> Hardware ids for your currently installed Mobility HD 5470.

(9) So back on the screen we were just at, where you've entered the high-level location for where your expanded driver files went and also checked the "include sub-folders" item, when you push the NEXT button the process of manually installing the drivers will truly begin.

It will navigate down to locate those two INF files, and pick the proper one (since it "speaks INF"). It will examine the INF and discover that it applies to your Mobility HD 5470 hardware, and will do the rest of the driver upgrade process.

This should all happen, and complete, automatically and successfully.

If the driver files in that expanded 11.3 folder are really usable for your ASUS-provided Mobility HD 5470 then when it's finished you should be able to right-click on that item (under "Display adapters") and select Properties, and then the Driver tab, and it should show ATI Technologies 3/8/2011, driver version 8.831.2.0.

And that would be a successful driver upgrade.

 

[comair04]

Still not able to update to new driver...

I am still not able to update driver and followed the manual installation method. When I tried to install it I got this error message that is enclosed as my attachment.

Still showing old driver not one from March 2011..

Thanks

 

[sygnus21]

Can you post a screen shot of the Device manager showing the video card's driver properties?

Also, you are downloading the Mobility drivers right?

In addition to that, some notebook manufacturers have their own drivers - meaning you can only use the drivers from them! With that said, have you looked to Asus website?

Thanks

 

[comair04]

No matter where I download the update to the latest driver if either it is the Asus website, or the AMD website. I am unable to download the latest driver. Last year before my computer was sent back for an LCD problem, I always was able to update the driver from AMD.COM without any problems.

 

[sygnus21]

Perhaps I didn't explain myself clearly but I actaully wanted to see something like this.....



The screenshot you provided tells me nothing. Sorry

 

[comair04]

Please note that I tried to delete the old driver 11.2, but I was only able to install the ATI driver that came with my Asus recovery disk.

 

[sygnus21]

OK, yeah, your drivers are old.

Again, what you need to do is go to ASUS' website and find a new(er) driver for your 5470 video card. Also Asus should have instructions on how to update them.

Anywayy I used this search parameter here AMD.com | Support & Downloads for your drivers.......



This is what I got.... ATI Catalyst. The first tab is just the drivers, second tab the Catalyst driver, third tab more optional stuff that you don't really need.

If those drivers don't work, than you really do need to visit Asus.

Good luck.

 

[dsperber]

I am still not able to update driver and followed the manual installation method. When I tried to install it I got this error message that is enclosed as my attachment.

Still showing old driver not one from March 2011..

On another similar thread which was going on simultaneously to this one, another user (who has a Dell laptop with Mobility HD 4670 chip, that Dell claimed some ATI driver from 4/2010 was "the recommended version") finally achieved success in installing the 11.3 Mobility driver which I pointed to in my earlier post.

But it took him a total wipe of his PC and a complete reinstall of Windows from scratch to do it. Then, in a brand new environment where it was clear there was no ATI driver installed yet, the running of this 11.3 Mobility driver "suite" installer finally succeeded and he actually did have the latest 11.3 driver installed successfully.

In other words, as long as there was truly NO ATI driver installed at the moment, the NEW driver COULD be installed.

So the real key to success is obvious: YOU MUST FIRST GET YOUR EXISTING OLD ATI DRIVER UNINSTALLED FULLY, before you can install a new one.


It appears that my manually applied Mobility driver upgrade method is for some reason NOT working successfully, when applied right on top of an existing installed Mobility driver.

And yet, Windows Update can certainly accomplish this... but for some reason on your laptop (and the other user's as well) this was not working manually. I'm embarrassed.

Oh well... let's focus on PLAN B to emerge victorious.

And that Plan B involves guaranteeing you have first successfully UNINSTALLED the existing old ATI driver before you try to install the new one, either manually as I've suggested or by simply running that 11.3 Mobility "suite" installer... which really should now work successfully by itself, as long as the current driver is uninstalled fully.


Again, I assume that you've already downloaded the 11.3 Catalyst drivers for ATI Mobility products from this location. Actually, that file is the large 86MB "suite" installer file that includes device driver, Catalyst Control Center, and OCL.

Now here is my recommended recipe to get your current old ATI driver fully uninstalled. This procedure starts off exactly as the ATI/AMD web site describes as their own recommended approach for uninstalling all ATI software.

(1) Control Panel -> Programs -> Uninstall a program -> ATI Install Manager

Right-click on that ATI Install Manager program and select "change" from the popup menu.

(2) You'll get the following window from the ATI Install Manager:

(3) Push the NEXT button, and you'll get the following window:

(4) Check that third item on the dialog: "Express uninstall ALL ATI software; remove ALL ATI software components, including ATI Catalyst Install Manager".

Push the NEXT button. You should then see the uninstaller proceed:

(5) When the uninstaller finishes, you should see this... with a green check and no errors or warnings indicated:

(6) Before you reboot, run Driver Sweeper (which you can download from here, if you don't already have it. You should install it as you will want to use it now). The web site provides version 2.1.0 but when you run it after installing the program will then prompt you to get the latest version, which I believe is 2.9.0.2

Select the AMD driver item (first in the list) and push the ANALYSE button in the lower right corner.

(7) You'll then get hopefully a short list of "leftover" items from the ATI Install Manager's uninstall process, which were not removed by that process. The list might include a handful of DLL's, and perhaps a Registry key entry.

All these remaining items will be pre-checked for removal by Driver Sweeper. Leave them checked just as they are, and push the CLEAN button in the lower right corner.

Here's a sample of this screen on my own system where I have the ATI drivers currently installed, so this sample list from Driver Sweeper looks very long. In your case, after you've run the ATI Install Manager uninstall process, your leftover list for Driver Sweeper to see should be very small.

(8) After pushing the CLEAN button, all of these items should have been removed (or marked for instant removal right after re-booting).

Now re-boot. Some people strongly recommend re-booting to SAFE MODE first, and then re-running Driver Sweeper a SECOND TIME... again selecting the AMD box and pushing ANALYSE, just to ensure that there is absolutely nothing left over at all! If there is somehow something left, once again push the CLEAN button, and re-boot again.

If there's nothing shown in this SAFE MODE running of Driver Sweeper, you're good to go. Now you can re-boot to normal mode with [some] confidence that you've successfully uninstalled the old ATI driver and will now be able to install the new 11.3 drivers.

Anyway, after running the ATI Install Manager uninstall, and then Driver Sweeper before re-booting, and then Driver Sweeper a second time while in SAFE MODE after re-booting, and then re-booting yet again, in theory your Mobility HD 5470 video chip no longer has no ATI drivers installed for it.

And the final boot process should probably result in "new hardware detected, VGA adapter" or something to that effect. Windows will try to locate a suitable adapter for it (and hopefully you have NOT let it go up to the Internet or the Microsoft Windows Update site to get the "latest driver suitible for this new hardware). You do NOT want to let Windows re-get that old ATI driver. You want to FORCE it to use the generic VGA Microsoft driver.

And if you go to Device Manager, open Display Adapters, right-click on whatever named or generic video adapter you see there, select Properties from the popup menu and then select the Driver tab, you should see Microsoft as the driver provider... not ATI.

This would absolutely confirm that you've successfully uninstalled that old ATI driver before the re-boot and now installed the generic Microsoft VGA driver after the re-boot. This is what we want to achieve.

When the install process for the generic Microsoft VGA driver completes, "your hardware is now ready to use". You should probably have your video display in maybe 800x600 default resolution. This is a GOOD sign, as it confirms that you have uninstalled the ATI driver and are now back to the base Microsoft generic drivers. You should now be able to right-click on the desktop, change your 800x600 initial resolution to something higher and more friendly for the moment... for the next step.

(9) Now, with the old ATI driver fully uninstalled, and with the base generic Microsoft VGA driver installed (temporarily), you can install the new 11.3 Mobility driver package.

You can (or should be able to) just run that downloaded 86MB "suite" installer and it should succeed. Or, you should also be able to take the "manual install" approach I described previously.

The "suite" approach should work, and it will also install Catalyst Control Center... so there's advantage to using that method. You should certainly try it first, and I'm confident it will now work... as long as the old ATI driver has been successfully uninstalled and you're back to the vanilla Microsoft VGA driver.

(10) If for some reason at the re-boot the old ATI driver gets reinstalled, as if it had perhaps appeared to be uninstalled but was somehow still physically around and re-grabbed at boot time by the "new hardware detected" process, and re-installed all over again so that the generic Microsoft driver is not needed and installed... well then you're right back where you started.

And that means Plan B has failed. The "new hardware" process either (a) found the old ATI driver still on your hard drive (in \System32?) and just re-installed it again, or (b) went online to the Microsoft Windows Updates site and retrieved the "recommended" old driver. You can probably guarantee that this latter item doesn't happen by temporarily removing your ethernet cable from the PC, just to be absolutely sure this cannot be happening.

But I hope it won't reinstall the old ATI driver, from anywhere. I hope this full uninstall should work, which should then allow the new install of 11.3 work successfully. Good luck, and please report your results.

(11) Worst case: Plan C.

Reinstall Windows from scratch, and then run the 11.3 Mobility installer. It WILL work.

 

[dsperber]

Anywayy I used this search parameter here AMD.com | Support & Downloads for your drivers.......

View attachment 147055

This is what I got.... ATI Catalyst. The first tab is just the drivers, second tab the Catalyst driver, third tab more optional stuff that you don't really need.

For some reason, this does NOT result in a downloadable driver file.

The first tab provides a linke to some 1.1MB "utility", which is not the driver "suite" installer or the "separate" driver installer.

The second tab is for Catalyst Control Center by itself, not the driver "separate".

The third tab is irrelevant.

For some reason, the ATI site doesn't seem to want you to download your own installer for Mobility products. They want you to go to your laptop manufacturer for support.

However, you genuinely CAN download the true 11.3 Catalyst drivers for ATI Mobility products from this location. It is ATI/AMD's own server, but seemingly inaccessible from their own site's "search" facility.

Actually, that file is the large 86MB "suite" installer file that includes device driver, Catalyst Control Center, and OCL, just like the similar "suite" installer for ATI desktop graphics cards... but for the Mobility products.

 

[sygnus21]

Anywayy I used this search parameter here AMD.com | Support & Downloads for your drivers.......

View attachment 147055

This is what I got.... ATI Catalyst. The first tab is just the drivers, second tab the Catalyst driver, third tab more optional stuff that you don't really need.

For some reason, this does NOT result in a downloadable driver file.

The first tab provides a linke to some 1.1MB "utility", which is not the driver "suite" installer or the "separate" driver installer.

The second tab is for Catalyst Control Center by itself, not the driver "separate".

The third tab is irrelevant.

For some reason, the ATI site doesn't seem to want you to download your own installer for Mobility products. They want you to go to your laptop manufacturer for support.

However, you genuinely CAN download the true 11.3 Catalyst drivers for ATI Mobility products from this location. It is ATI/AMD's own server, but seemingly inaccessible from their own site's "search" facility.

Actually, that file is the large 86MB "suite" installer file that includes device driver, Catalyst Control Center, and OCL, just like the similar "suite" installer for ATI desktop graphics cards... but for the Mobility products.

Well then I suggest he go with Asus first before going through such extravagant means as those posted since he has an Asus notebook. It's simpler and easier. If that doesn't work well he could try the suggestions posted here.

BTW I've never had to use the methods you prescribe to get any ATI drivers to install/uninstall and I’ve been using ATI cards since 2000. That's me though.

Here's AMD's instructions.....

Install - GPU-33: Graphics Driver Installation Instructions for Microsoft Windows 7
Uninstall - GPU-33: Graphics Driver Installation Instructions for Microsoft Windows 7

As for the second tab, you are correct, they are just the CCC panel. I thougt I said that, evidently not

Later.

 

[dsperber]

BTW I've never had to use the methods you prescribe to get any ATI drivers to install/uninstall and I’ve been using ATI cards since 2000. That's me though.

I myself have always installed a new ATI driver by first uninstalling the existing driver, running Driver Sweeper, re-booting, and then installing the new driver, and re-booting. It's always worked fine for me.

Theoretically, this uninstall-old-first and then reinstall-new-second was the required method, per ATI. Relatively recently (I believe starting with Catalyst 9.1, I was told by ATI support) they eliminated the need to first uninstall the old driver before doing the new driver install, and you could now just run the new driver installer right over an existing installed driver... and it should upgrade just fine.

Well, it never worked for me though I tried it. Even this current 11.3 upgrade which I tried to run right over 11.2 (on my desktop HD4850 environment), it didn't install successfully. I got an error and the so-called log showed "FAIL". I still had 11.2, on my desktop.

The only approach which worked was to revert back to that previous always successful uninstall existing drivers first (using ATI Catalyst Install Manager to uninstall, which is the current recommended first step on Win7 from ATI), then run Driver Sweeper, then re-boot to get back to the generic Microsoft VGA drivers, and then install the new 11.3 driver. That worked for me, whereas the "just run 11.3 right over 11.2" did not work.


There's something fishy about these newer installer/uninstaller components, because it's not working as expected.

The OP in this other thread (with Mobility HD 4670 on a Dell laptop) received "you have the current driver already installed" when trying to upgrade to 11.3:

And the OP in this thread (with Mobility HD 5470 on an ASUS laptop) received the very same "you have the current driver already installed" when trying to upgrade to 11.3:

Both have claimed to first be running the ATI-suggested uninstall process first, but it doesn't seem to be really uninstalling. It appears that the old ATI driver remains installed after the re-boot.

Either that, or they're not really doing that recommended first step (for me, anyway)... namely getting the currently installed ATI driver fully and completely uninstalled first, reverting back to the generic Microsoft VGA driver (confirmed by Device Manager -> Display Adapters -> Properties -> Driver tab, and seeing Microsoft).

Something odd is going on here. I don't know if it's being caused by something different in SP1 (if that applies to the environment), or something changed in the ATI Catalyst Install Manager "uninstall" function.

For me the key to success in installing a new updated ATI driver is to first successfully and completely uninstall the previously installed ATI driver. And that is achieved and confirmed when after the re-boot you get the generic Microsoft VGA driver installed and not the old ATI driver re-installed.

Looking at Display Adapters -> Properties -> Driver will reveal which driver is operational. If it's still ATI, then you're in trouble trying to install the new driver and it just won't work (i.e. "latest current driver already installed"). If it's Microsoft, as it should be at this point (and also as it is when you install a new Windows from scratch, and then want to install the latest ATI driver for the very first time), then the new ATI driver install WILL work successfully.

 

[sygnus21]

Honestly I don't know what's going on with the OP's machine.

Anyway I've never had a notebook and thus never dealt those mobile video cards - though drivers are drivers. At any rate he hasn't posted back in awhile so......

Later.