Unexplained Overheat(?) stumps Best Buy

[bjj8383]

I really don't know if this is in the right forum, because I really don't know what the root of the problem is.

TL;DR: My laptop has symptoms of overheating, (forced shutdown, delay before it will restart,) but the temp is well within normal parameters AND it only happens when playing some games that are NOT the most cpu or graphics intensive games I use.

My machine:
Asus G73Jh laptop
Windows 7 64-bit Home Premium SP1
ATI Mobility Radeon™ HD 5800
Intel Core i7 Q720 1.60GHz
8 GB RAM

A couple months ago, a new indy game called Magicka caused the symptoms I listed above. I thought it was a one-time thing, caused by inexperienced programmers making a game in their basement, until it started happening every time I tried to play either Magicka or L4D2 online with friends. Now, consistently, within 10-15 minutes of online gameplay, the forced sudden shutdown occurs.

This does not happen with Supreme Commander 2, Sins of a Solar Empire, EVE or the other dozen games I play, many of which are much more cpu and/or graphics intensive than those listed above. When the shutdown does occur, the laptop does not feel hot at all; it can get much hotter doing other things and no shutdown occurs.

I took it to Best Buy, since I bought it there, and according to them, all hardware seemed fine and all they could find were a few viruses. Suprise suprise when I brought it home, it was still borked.

Right before the shutdowns started happening EVERY time I played those games, I also had a very strange anti-virus related slow-down problem than was resolved (to my bewilderment) by uninstalling the program; I can go into in detail if anyone thinks it would help.

PLEASE don't make me hand my computer back to Best Buy so they can send it away for a MONTH!! :'( Any suggestions at all are very much appreciated. Thanks a lot in advance.

 

[mgorman87]

Please upload a report as there is information included in it that can help diagnose your problem.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[bjj8383]

Thanks,

PERFMON says that my wireless is disabled. Yeaaahh I know, I did that on purpose.

It also says I don't have an antivirus, but Best Buy installed Webroot for me just today sooo it's there. I had previously had Viper, which borked, as stated.

 

[mgorman87]

Event[1202]:
  Log Name: System
  Source: amdkmdag
  Date: 2011-04-07T18:16:24.773
  Event ID: 6145
  Task: POWERPLAY
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Bryce-PC
  Description: 
[COLOR=Red][B]System shutdown due to graphics card overheating[/B][/COLOR]

Found your problem. This happens over and over again in your event logs. Are you under any type of warranty? I would tell Best Buy that your video card is faulty and that you want it replaced.

Event[2157]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-04-07T17:11:05.428
  Event ID: 7000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Bryce-PC
  Description: 
The atksgt service failed to start due to the following error: 
Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

I also noticed these errors throughout your event logs. Please run a system file check and report back the results of the scan
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[bjj8383]

Thanks!

"Windows Resourse Protection did not find any integrity violations."

Well it's nice to know where the problem lies, thanks a lot for your help.

I'm covered both by Best Buy protection, and ASUS warrenty. Sending the machine away via Best Buy gives a 2-4 week estimate, and Asus themselves tell me 14 business days. I don't supose you'd have any advise on that front?

 

[mgorman87]

Thanks!

"Windows Resourse Protection did not find any integrity violations."

Well it's nice to know where the problem lies, thanks a lot for your help.

I'm covered both by Best Buy protection, and ASUS warrenty. Sending the machine away via Best Buy gives a 2-4 week estimate, and Asus themselves tell me 14 business days. I don't supose you'd have any advise on that front?

I haven't had any experience with either so the choice is up to you.

 

[evilspiral]

Im Having The Same Issue. Except Im Dual Booting Windows 7 x64 Ultimate & Ubuntu Linux 10.04 x64.
I Can Use Ubuntu Just Fine But When I Try To Boot Into Windows It Just Shuts Off The Computer And Then I Cant Turn It Back On For At Least 15 Minutes.

I Know Its Not A Problem With My Dual Boot Installation But With Windows. Im Not Sure But I Think My Fans Might Not Be Turning On When Windows Is Initiated.

If Anyone Could Be Of Assistance Before I Take My Laptop To Best Buy That Would Be Great.

 

[LiquidSnak]

I would send it to ASUS since I have had nothing but pleasurable experiences from their support.

 

[evilspiral]

Wait... Is That Sarcasm?

 

[evilspiral]

Just In Case Here Are My Reports.

 

[LiquidSnak]

No sarcasm, ASUS is great and stands behind their products 100%