Uninstall XP Home Security 2012?

[garaboldi]

Family member called me up asking for help, They have a virus and can't do anything with it. Turns out the AV he thought they had was "XP Home Security 2012". At present I'm Running "Standalone System Sweeper". Can anyone suggest secondary program or better to use?

Thanks

Ryan (Family and Friend puter go to person)

 

[StalkeR]

Hello there. First try with this internet guide. See if it helps
XP Home Security 2012 Virus Manual Removal Guide–XP Home Security 2012 Virus Comes in Group

 

[Wallonn7]

Family member called me up asking for help, They have a virus and can't do anything with it. Turns out the AV he thought they had was "XP Home Security 2012". At present I'm Running "Standalone System Sweeper". Can anyone suggest secondary program or better to use?

Thanks

Ryan (Family and Friend puter go to person)

Hi garaboldi.
XP Home Security 2012 is a rogue AV. Removal instructions.
Let us know the results.
My antivirus suggestion: Avast.
Hope that helps.

 

[garaboldi]

Update: After running the standalone cleaner, and the 2 above suggestions, Total of 38 items were removed. But, the XP Home Security 2012 is still up and running. Unless there are any other suggestions, I am going to Re-imiage the OS.

Thanks for the help.

 

[StalkeR]

Hello,try this:
Download and install Malwarebytes. Run a full scan and see if Malwarebytes can clean it.
Click on Start button and there write msconfig. There in Startup tab uncheck programs that you don't need,or if you don't know what to uncheck post a screnshoot and upload it here on SF. Also,in Services check Hide all Microsoft Services,and disable all remaining services.

 

[garaboldi]

Hello,try this:
Download and install Malwarebytes. Run a full scan and see if Malwarebytes can clean it.
Click on Start button and there write msconfig. There in Startup tab uncheck programs that you don't need,or if you don't know what to uncheck post a screnshoot and upload it here on SF. Also,in Services check Hide all Microsoft Services,and disable all remaining services.

Anything now from the "Run Command" is not possible. Tried installing Stopzilla, It would not install. Spend over 1 day for this relative. Back-up what I can and reload the OS, What ever he losses he looses. Hope he learns about not having AV.

To everyone to tried to help, Thank you very much.
Ryan

 

[Wallonn7]

You're welcome!

 

[Corrine]

Family member called me up asking for help, They have a virus and can't do anything with it. Turns out the AV he thought they had was "XP Home Security 2012". At present I'm Running "Standalone System Sweeper". Can anyone suggest secondary program or better to use?

Thanks

Ryan (Family and Friend puter go to person)

Hi, Ryan. Although I'm a bit late, the instructions for removing XP Home Security 2012 are in this tutorial at Bleeping Computer: Remove Win 7 Antispyware 2012 and Vista Antivirus 2012 name changing rogue (Uninstall Guide)

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@StalkeR, MBAM blocked the IP Address of the site you linked to.

@Wallonn7, Although not always accurate, WOT does not give the site you linked to a very good rating.

 

[Devux]

Update: After running the standalone cleaner, and the 2 above suggestions, Total of 38 items were removed. But, the XP Home Security 2012 is still up and running. Unless there are any other suggestions, I am going to Re-imiage the OS.

Thanks for the help.

With all of the issues found (and probably some that weren't) I'd just reinstall. At some point it is easier than chasing trojans and spyware all the time. If you are going to try and rid the system of it,
Norton Rescue Tools
This tool from Norton has blown away every fake antivirus program I've dealt with.

 

[sandman]

Boy that AV2012 is going around I know of about 12 other systems that have got the infection .

 

[Devux]

Boy that AV2012 is going around I know of about 12 other systems that have got the infection .

Yeah it is. Deal with it fairly frequently at work, "Something popped up and I clicked accept...Said I had a virus". If I had a dime every time I heard this from an end user I'd be eating dime soup.

 

[sandman]

Or they don't know how it happened , like saying i didn't click on anything, that I remember doing i was just looking at a web page so you say OK. I even had a couple of the clients not using any AV which makes the infection i think much worse, I have had no luck removing this infection on one system it just keep popping up over the course of 1 year and finally we upgraded to Windows 7 and the issuers were over.

 

[sandman]

Hit my wife's system today with a new name Malware Security System this time did a system restore back 5 days and the problem was solved but this one i think this one is worse than any other could not do anything on system until in safe mode she run's Windows 7 ultimate 32 bit.