Unusual Problem With A Dell XPS 13 Laptop

[sloooo44]

Don't know where to post this because it's something you don't see everyday, so I thought I would put it here. I bought a used Dell XPS 13-L321X laptop and I have been using it for a few months without any issue except that the right USB port didn't work. I started looking at drivers and everything and decided to download the latest USB drivers from Dell. When I tried, it said that my operating system is not supported. After looking around, I found out when you go to system, my computer is listed as a Dell Latitude E5430. That model came with Windows 32 bit where my Dell XPS has only come out in 64 bit. When I run my system through the Dell website, you can see that my computer shows up as a Dell XPS 13-L321X. Question is, how the heck do I get this thing back to 64 bit and have the system recognize it as an XPS and not a E5430? Pictures are below to show you what I mean.

 

[whs]

What made you think that this is an XPS 13-L321X with a 64bit OS. The system properties clearly say otherwise.

Run the Belarc Advisor. That may give you more info.

Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer. Software license management, IT asset management, cyber security audits, and more.

 

[sloooo44]

The system clearly states it's a Dell Latitude computer too, but it's not. That's my point.

 

[whs]

What did the Belarc Advisor say.

 

[sloooo44]

The XPS 13 only came out in 64 bit, that's what has me scratching my head. As you can see, it's 64 bit ready but has 32 bit installed.


Operating System System ModelWindows 7 Professional Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 9/7/2012 4:41:14 PM
Boot Mode: BIOS (Secure Boot not supported) Dell Inc. Dell System XPS L321X
System Service Tag: GMBHVW1 (support for this PC)
Chassis Serial Number: GMBHVW1
Enclosure Type: PortableProcessor a Main Circuit Board b1.60 gigahertz Intel Core i5-2467M
64 kilobyte primary memory cache
256 kilobyte secondary memory cache
3072 kilobyte tertiary memory cache
64-bit ready
Multi-core (2 total)
Hyper-threaded (4 total) Board: Dell Inc. 085X6F A00
Serial Number: .GMBHVW1.CN4864333E0040.
Bus Clock: 100 megahertz
BIOS: Dell Inc. A08 01/22/2013Drives Memory Modules c,d127.20 Gigabytes Usable Hard Drive Capacity
48.96 Gigabytes Hard Drive Free Space

SAMSUNG SSD PM830 mSATA 128GB [Hard drive] (128.04 GB) -- drive 0, s/n S0XNNSAD202037, rev CXM13D1Q, SMART Status: Healthy 2898 Megabytes Usable Installed Memory

Slot 'ChannelA-DIMM0' has 2048 MB
Slot 'ChannelB-DIMM0' has 2048 MB Local Drive Volumes c: (NTFS on drive 0)127.20 GB48.96 GB free Network Drives None discoveredUsers (mouse over user name for details) Printerslocal user accountslast logon

CFO2/10/2015 9:32:18 AM(admin)

Owner2/10/2015 9:32:19 AM(admin)local system accounts

Guest 21/22/2015 8:57:41 PM

Marks a disabled account;

Marks a locked account HP Designjet T2300ps PS3on \\GLEN-FILE.AcuityLightingGroup.com\HP Designjet T2300ps PS3KODAK ESP Office 2150 Series XPSon EK948CB215Microsoft Shared Fax Driveron SHRFAX:Microsoft XPS Document Writeron XPSPort:Send To Microsoft OneNote 2010 Driveron nul:SHARP MX-3610N PCL6on \\GLEN-FILE.AcuityLightingGroup.com\TECH-SHARP MX-3610N (Graphics)Controllers DisplayIntel(R) Mobile Express Chipset SATA AHCI Controller Intel(R) HD Graphics 3000 [Display adapter]
LANDesk Remote Control Mirror Driver [Display adapter]
Generic PnP Monitor (13.0"vis, November 2011)Bus Adapters MultimediaStandard Enhanced PCI to USB Host Controller (2x) High Definition Audio Device
Intel(R) Display AudioVirus Protection [Back to Top] Group PoliciesOfficeScan Corporate Edition Version 10.0 Virus Definitions Version 1/31/2015 Rev 1.000.00 (000) Realtime File Scanning OffKaspersky Total Security None discoveredCommunications Other Devices↓ Bluetooth Device (Personal Area Network) #3Status: Cable unpluggedDhcp Server: none responded Physical Address: 00BF:2C:1D:6ABluetooth Device (RFCOMM Protocol TDI) #3Cisco Systems VPN Adapter↑ Intel(R) Centrino(R) Advanced-N 6230 primary Auto IP Address: 192.168.0.2 / 24Gateway: 192.168.0.1Dhcp Server: 192.168.0.1Physical Address: 00BF:2C:1D:66Connection Speed: 270 Mbps↓ Juniper Network Connect Virtual AdapterStatus: Cable unpluggedDhcp Server: none responded Physical Address: 00:FF:98:AC:13:8BConnection Speed: 1 Gbps↓ Microsoft Virtual WiFi Miniport AdapterStatus: Not connected to a networkDhcp Server: none responded Physical Address: 00BF:2C:1D:67Connection Speed: 300 Mbps↓ Microsoft Virtual WiFi Miniport Adapter #2Status: Not connected to a networkDhcp Server: none responded Physical Address: 00BF:2C:1D:67Connection Speed: 300 Mbps Networking Dns Servers: 209.18.47.61
209.18.47.62 Intel® Centrino® Wireless Bluetooth® + High Speed Virtual Adapter
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Microsoft Composite Battery
Generic Bluetooth Adapter
Microsoft Bluetooth Enumerator
Cypress Input Device
HID-compliant consumer control device
HID-compliant device (5x)
USB Input Device (2x)
USB Input Device (Logitech Download Assistant)
Integrated Webcam
KODAK ESP Office 2150 Series Scanner WIFI
WinDriver
HID Keyboard Device (2x)
Integrated PS/2 Keyboard
Bluetooth Peripheral Device (3x)
Universal Serial Bus (USB) Controller
HID-compliant mouse (2x)
PS/2 Compatible Mouse
Light Sensor
Generic USB Hub (2x)
USB Composite Device (2x)
USB Root Hub (2x)
Generic volume shadow copy

 

[gregrocker]

Since it shows you're using only 3 of the 4gb RAM with 32 bit I'd do a Clean Reinstall Windows 7
with 64 bit media.

If the downloads are still not working in tutorial you can order a Reinstallation DVD from Dell.

Then follow the steps in tutorial to get and keep a perfect install.