Solved Update Error 080073712 !

[Themire]

Hi,
I got the error Code 80073712 after my last update.
I am running Windows 7 Home x64
I tried to install the KB947821 file but it does no impact...So I attach the file to read the different existing problems.
Thanks in advance for your help !
Regards

 

[NoelDP]

Here's the errors from the latest CheckSUR...

Summary:
Seconds executed: 1642
 Found 6 errors
  CSI Manifest All Zeros Total count: 4
  CBS Catalog Corrupt Total count: 2

Unavailable repair files:
	winsxs\manifests\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.22826_none_d546840d14634c73.manifest
	winsxs\manifests\wow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.22826_none_df9b2e5f48c40e6e.manifest
	winsxs\manifests\wow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.18619_none_df1f60782f9ba191.manifest
	winsxs\manifests\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.18619_none_d4cab625fb3adf96.manifest
	servicing\packages\Package_116_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
	servicing\packages\Package_51_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
	servicing\packages\Package_116_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.cat
	servicing\packages\Package_51_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.cat

I'll post a fix protocol later

 

[Themire]

Hi NoelDP
Thanks again for your help.

 

[NoelDP]

I've uploaded a file - tmeaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder tmeaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[Themire]

Hi NoelDP
I applied your protocol... It is a success !
After ran checkSUR I launched Windows Update and all the updates have been installed correctly
I attach the log files as requested
In my opinion, this thread is solved, I'm waiting your decision
Thank you again for your efficiency!

 

[Themire]

Hi NoelDP,
To complete my previus message, I ran SFC /Scannow, you can read the analysis with the embedded file
Thanks

 

[NoelDP]

There's still an error there -

Checking Component Store
(f)	CSI Corrupt Deployment Keyform	0x00000000	appid	0c2e29793a6..d846f2e205b_31bf3856ad364e35_6.1.7601.21720_e625bfd228bdc702	appid and keyform do not match; keyform is wrong.
(f)	CSI Missing Deployment Key	0x00000000	0c2e29793a6..d846f2e205b_31bf3856ad364e35_6.1.7601.21720_e625bfe228bdc702	HKLM\Components\CanonicalData\Deployments

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

[Themire]

NoelDP
When I try to copy the COMPONENTS file to my desktop, I get an error message that this file is opened in the system.
Are there any other protocol ?
Thanks

 

[NoelDP]

Try doing it while in Safe Mode - it should work then, as the COMPONENTS hive isn't loaded at all there.

 

[Themire]

Hi
I got the copy of the COMPONENTS file so ignore my previus post.
As requested, here is the link with Onedrive : https://onedrive.live.com/redir?resid=62AE3F045173B3ED!433&authkey=!AAVxi2vCfLo9gVk&ithint=file,zip
Thanks again

 

[NoelDP]

I don't think I've ever seen a larger COMPONENTS hive!
Most are around 40-45MB, but this is 142MB!

The only reason for that I can imagine is that you have a very large number of MUI packs installed - and Home Premium can't have MUI packs unless it's been hacked to allow them.

Having said that, it's always possible that the error in the file has prevented proper maintenance, with this type of result.
Hopefully, I'll have fixed it when I post the revised file in the am - and your version will come back down in size.

See you in the morning!

 

[Themire]

Hi NoelDP
I don't know what to say... I'm not an expert !
I'm waiting for the revised file
Thanks a lot

 

[NoelDP]

I've uploaded a file - tmeab.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\tmeab\COMPONENTS" C:\Windows\System32\config
 
.

If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.

 

[Themire]

NoelDP
I go on holiday now
I'll be back on August 18th, so I'll test your protocol on my return
Bye and thanks again !

 

[NoelDP]

Have fun!

 

[Themire]

Hi NoelDP
I"m back from my vacation...
I copied the new file (Component) using your method
As requested, you'll find enclosed the last CheckSUR file

 

[NoelDP]

OK here's the remaining errors from the CheckSUR log -

Checking Package Manifests and Catalogs
(f)	CBS MUM Corrupt	0x00000000	servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum		Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)	CBS MUM Corrupt	0x00000000	servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum		Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
(f)	CBS MUM Corrupt	0x00000000	servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~~10.2.9200.16437.mum		Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)	CBS MUM Corrupt	0x00000000	servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~~11.2.9412.0.mum		Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
(f)	CBS MUM Corrupt	0x00000000	servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum		Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)	CBS MUM Corrupt	0x00000000	servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum		Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
(f)	CBS MUM Corrupt	0x00000000	servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~~10.2.9200.16437.mum		Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)	CBS MUM Corrupt	0x00000000	servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~~11.2.9412.0.mum		Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Corrupt Deployment Keyform	0x00000000	appid	0c2e29793a6..d846f2e205b_31bf3856ad364e35_6.1.7601.21720_e625bfd228bdc702	appid and keyform do not match; keyform is wrong.
(f)	CSI Missing Deployment Key	0x00000000	0c2e29793a6..d846f2e205b_31bf3856ad364e35_6.1.7601.21720_e625bfe228bdc702	HKLM\Components\CanonicalData\Deployments

I'll work on the registry errors tonight.
The corrupt MUM files may be amenable to CheckSUR if we do something a little sneaky

Open an Elevated Command Prompt, and run the following commands...

DEL C:\Windows\servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
DEL C:\Windows\servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
DEL C:\Windows\servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~~10.2.9200.16437.mum	
DEL C:\Windows\servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~~11.2.9412.0.mum
DEL C:\Windows\servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
DEL C:\Windows\servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
DEL C:\Windows\servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~~10.2.9200.16437.mum	
DEL C:\Windows\servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~~11.2.9412.0.mum

.

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.


Now run another CheckSUR scan and post the new log.

 

[Themire]

NoelDP,
Thank you for your quick reply !
I applied your instructions but I received a message : "access denied."
I also tried in "safe mode" but same result : "access denied"
Do you want a new CheckSur scan ?

 

[NoelDP]

OK - I'll have to play silly wotsits with permissions then

TAKEOWN /F C:\Windows\servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum /A
TAKEOWN /F C:\Windows\servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum /A
TAKEOWN /F C:\Windows\servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~~10.2.9200.16437.mum	 /A
TAKEOWN /F C:\Windows\servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~~11.2.9412.0.mum /A
TAKEOWN /F  C:\Windows\servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum /A
TAKEOWN /F C:\Windows\servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum /A
TAKEOWN /F C:\Windows\servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~~10.2.9200.16437.mum	 /A
TAKEOWN /F C:\Windows\servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~~11.2.9412.0.mum /A

ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum /grant Administrators:(F)
ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum /grant Administrators:(F)
ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~~10.2.9200.16437.mum	 /grant Administrators:(F)
ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~~11.2.9412.0.mum /grant Administrators:(F)
ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum /grant Administrators:(F)
ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum /grant Administrators:(F)
ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~~10.2.9200.16437.mum	 /grant Administrators:(F)
ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~~11.2.9412.0.mum /grant Administrators:(F)

DEL C:\Windows\servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
DEL C:\Windows\servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
DEL C:\Windows\servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~~10.2.9200.16437.mum	
DEL C:\Windows\servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-French~31bf3856ad364e35~~~11.2.9412.0.mum
DEL C:\Windows\servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
DEL C:\Windows\servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
DEL C:\Windows\servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~~10.2.9200.16437.mum	
DEL C:\Windows\servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-French~31bf3856ad364e35~~~11.2.9412.0.mum
 
.

Copy/paste the whole lot into an Elevated Command Prompt, and then run the CheckSUR

 

[Themire]

NoelDP,
Here is the result :
- The TAKEOWN code is ok
- The ICACLS code is ko : there is a message (in french) and the translation is around : "The mapping between account names and security IDs was not done"
- Accesenied for the DEL code.
You'll find enclosed the Elevated Command Prompt feedback (in french )
Thanks again