USB 3.0 Host Controller not found

[jjim26]

USB 3.0 Host Controller not found. Update: missing driver

Today I got a WD usb 3.0 PCI-e card. WDBFJ0000NNC


I installed the software on the CD it came with. Then I put the card into a free PCI-e slot. When I restarted the computer, windows gives a message that the device driver was not successfully installed. Specifically the "NEC Electronic USB 3.0 Host Controller". Any external hard drives (All WD drives) I plug it is not registered by windows.

In device manager the "NEC Electronic USB 3.0 Host Controller" has a caution (exclamation)on it.
If I look at the card, it lights up so power isn't a problem.


Does anyone know how to get the card to work?


I don't know much technical language so any simple instructions would be appreciated.



OS: windows 7 home premium 64 bit
motherboard: Intel H67 Revision B3
CPU: I5-2310

 

[Golden]

Hi,

You should have plugged it in first, and then installed the software.

Uninstall the software, reboot, and then try and install it again. Leave the device in the PCI-e slot.

Regards,
Golden

 

[jjim26]

The instructions said to install the software first. I also tried removing the software and card, put the card first then the software but I still have the same problem.

I reboot the computer after each step.

 

[jjim26]

Update

It appears that the driver included only support x86 systems.

Can anyone help me find a compatible driver for my motherboard? I guess it is on NEC website but I have no idea how to find the right one.


thanks

 

[Golden]

Hi,

This is what I find on the Dell site for the XPS8300:
Drivers and Downloads | Dell [United States]

What driver is currently in use?

Regards,
Golden

 

[jjim26]

I am not sure how to find what driver I am using. But I uninstalled the WD software and installed the dell one. Still no luck as in device manager I still get the caution symbol for "NEC electronics usb 3.0 host controller"

If I look at the program > uninstall program the previous WD revision for "NEC electronics usb 3.0 host controller driver" was 1.0.18.0. The dell on is 1.0.17.0

 

[Golden]

What options area available when you right-click on the device in Device Manager?

Regards,
Golden

 

[jjim26]

Under device manager if I right click "NEC electronics usb 3.0 host controller" that is under USB controllers, the options I get are: update driver software, disable, uninstall, scan for hardware changes, and properties.

If I right click "properties", under "device status" it states that "This device cannot start. (Code 10)"

 

[Golden]

If you choose Update Driver Software, what does it report back?

 

[jjim26]

If I select to automatically search for driver or browse my computer (dell drivers) it says the "best driver software for your device is already installed."

 

[Golden]

Do you know what make of motherboard this is? The chipset is Intel H67, but if we had the make it might help.

 

[jjim26]

How do I find the make? If I use "system information for windows" it can tell me my PC specs but I don't know what to look for

 

[essenbe]

Can you tell us the manufacturer and model number of the card? Also, search the driver disk and see if there is a windows 7 X64 driver on the disk.

 

[jjim26]

The card is Western Digital WD USB 3.0 PCIe
Item model number: WDBFNJ0000NNC-WASN
ASIN: B004GF1PC2

This info is from amazon, where I got the card from.

When you mean driver disk, if you are referring to the CD it came with, it only came with one application program for x86

 

[essenbe]

I'm trying to find a driver for you. If the card came with a Western Digital My Book. Try this link to see if this is the correct driver.

 

[jjim26]

I just found a site although I think it is in french

page special drivers, firmwares, bios, utilitaires, ect...

There is section called "chipsets usb 3.0". Would any of those be a solution?

 

[Golden]

Steve may be onto something - try his link first.

 

[jjim26]

I bought the card separately. I tried that driver on WD, still no success

 

[essenbe]

I believe the link above is the correct driver. It comes with a my book external drive, but this is supposed to be the driver for the pcie 3.0 card that comes with it, which is the card you bought.

 

[essenbe]

See if this is the card you bought and read the 4th review down (I think it is the 4th) by Lionel.