USB drivers not working on my ASUS ROG Laptop

[DJN]

This is a long story people so bare with me. Just the other night a program on my ASUS Laptop called 'ASUS Live Update' recommended a few updates for my PC. I allowed the update, and once it was finished downloading all of the updates, it prompted me to restart my PC, so i did. When my laptop loaded up again it said that the update for my USB drivers did not install correctly, and from that point forward, NONE of my USB devices were working anymore. My PC would no longer recognize any USB device that i connected to my computer. I did some research and tried re-installing the drivers, but that didn't work. I tried Microsoft Fix It, that didn't work either. So i called up ASUS and they made me try a few things, and that didn't work either. After I tried everything, they said there is no other solution they can give, but to have me send in the Laptop for repairs, and they want to charge me $150 to get this fix, when it was their program that initially messed up my drivers. If somebody could please help me fix this, i am in desperate need. Thank you so much. -DJN

Heres a screenshot of my USB drivers in device manager: Gyazo - 1d6469496b838967fbd8986a97469de9.png

 

[Boozad]

Please fill out your System Specs.
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   Information

At 7F we rely heavily on knowing what hardware you have in your system, by filling out your system specs in the manner outlined below your specs will follow you round in every single post so we can see your hardware configuration at the click of a button without having to trawl through threads to find them.

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Follow http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html to fill in your System Specs with as much info as possible.

Do you have a restore point set before running the updates? Can you post a screenshot of Device Manager please. And get rid of that ASUS program, it's not worth the hassle.
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[DJN]

Please fill out your System Specs.
​

   Information

At 7F we rely heavily on knowing what hardware you have in your system, by filling out your system specs in the manner outlined below your specs will follow you round in every single post so we can see your hardware configuration at the click of a button without having to trawl through threads to find them.

​

Follow http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html to fill in your System Specs with as much info as possible.

Do you have a restore point set before running the updates? Can you post a screenshot of Device Manager please. And get rid of that ASUS program, it's not worth the hassle.
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Restoring my PC was one thing ASUS told me to do. I tried it and got this error:

System Restore did not complete successfully. Your computer's system files and settings were not changed.
An unspecified error occurred during system restore. (0xc0000022)

I updated my specs, and heres a screenshot of device manager: Gyazo - 792297360230947985de23d8ad1022e7.png

 

[Boozad]

Open an elevated command prompt, type in sfc /scannow and hit enter.

 

[DJN]

An elevated command prompt?

 

[Boozad]

http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

 

[DJN]

Open an elevated command prompt, type in sfc /scannow and hit enter.

Okay, it says, "Windows resource protection found corrupt files and successfully repaired them."

 

[DJN]

Is anyone there who can help?

 

[DJN]

If someone could please help me out with any knowledge that they have, I would greatly appreciate it! This still has not been solved

 

[Boozad]

I'll say this as nicely as I can; show some patience. I understand you want your computer back working but you must understand that the people who offer help on this site offer it for free in our spare time. Your thread spans Saturday night and Sunday morning/afternoon here in the UK and I've been helping my kids with their homework as well as doing other family stuff.

Now, first of all can you upload your Device Manager screenshot directly to this forum, I won't follow that link. http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Secondly, what model is your ASUS laptop? I'm not going to be guessing at it.

 

[DJN]

I'm terribly sorry for being impatient, I've been trying to fix this for days, it's just stressing me out. You know? Anyway, the model of my laptop is G75VW.

And here's a screenshot of my device manager:

 

[Boozad]

I'm terribly sorry for being impatient, I've been trying to fix this for days, it's just stressing me out.

I understand that, you have to be patient though as we're not here 24 hours a day and can only fit in our help around our daily lives.

Were those USB drivers installed previously?

 

[DJN]

Yes they were

 

[Boozad]

OK, now that SCF /scannow has repaired corrupt files can you try a System Restore again please.

 

[DJN]

It appears that Ive gotten the same error again.

 

[Boozad]

Let's try running a full disk check. Open an elevated command prompt and type in CHKDSK C: /R then hit enter. You'll be told the drive is locked and that CHKDSK will run at next reboot. Hit Y then enter and reboot.

You'll have to be patient here as the CHKDSK will take a long time, the length of time will depend on the size of your hard drive.

Report back with the results.

 

[DJN]

Okay, I let the scan run over night while I was sleeping, and it was on my desktop when I woke up. So I guess it finished. I didn't get to see any results.

 

[Boozad]

Shame, we could have done with seeing the results.

OK, download the linked USB drivers for your laptop and try to install them. Report back with the results.

Download




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[DJN]

Sadly, still no change after installing the drivers. Also, i can always do the scan again, if the results are crucial.

 

[Boozad]

Did the drivers appear to install correctly?