USB Drives not detected

DeclaredInsane

New member
Local time
1:59 AM
Messages
14
Location
South Africa
Greetings.

My external hard drives or any flash drives plugged into my system are not being detected. Last week I plugged in my friend's flash drive and nothing happened. He then mentioned it didn't work in his computer. Ever since that day my external drives and flash are not detected.

Sometimes they appear in the disk manager and I have to assign a letter every time. Most of the external drives I regularly use works but sometimes I have to assign a letter to them as well.

Sometimes uninstalling all the usb hub drivers works after I restarted the pc but that's not very practical because after I unplug it in again I get the same problem.

Some drives will appear in device manager as Other Devices->Desktop USB Drive

- I've tested the usb drives on a laptop and it works great.
- I've tested other usb devices on my pc and works fine.
- Checked in the BIOS and usb external and flash drives are detected but not appearing in windows
- Uninstalling USB Hub Drivers, works sometimes but not practical.
- Used the external hard drives as internal drives and same problem most of the time.
- Updated the Other Devices->Desktop USB Drive with an error (Windows found driver software for your device but encountered an error while attempting to install it - USB Storage Device).
- Also tried updating drivers while antivirus and firewall software disabled.

Any help appreciated. Thanks.
 

My Computer

OS
Windows 7

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Do a drive cleanup and check whether it helps.

Download v 0.8.1 of the drivecleanup.zip from Drive Tools for Windows.

Unzip it to a folder, say drivecleanup.

You will have two folders Win32 and x64 each containing DriveCleanup.exe for 32 bit and 64 bit respectively.

Remove all USB storage devices/printers/card readers etc., from your system (except your Keyboard and mouse) and reboot.

Right click on the DriveCleanup.exe and run as administrator. (Use the *.exe file appropriate for your bit version of Windows.).

After the clean up act, reboot , plug in your external drives and check. ( After the drive cleanup every USB device plugged into it will be installed afresh and get a drive letter.)

2. Check for malware on your PC and clean up. ( Not my cup of tea and so leave it there to other experts to suggest how best to do it.)

3. Download Microsoft fixit portable and install it. http://go.microsoft.com/?linkid=9775982 Run "fix Windows USB problems automatically" on page 3.

04-02-2014 23-46-00.jpg
 
Last edited:

My Computer

OS
Windows 7 Home Premium 32 bit
Tried sfc/ scannow as well as disk checker no help. Drive Cleanup made things worse. After reboot no external drives wanted to mount but I run DriveCleanUp again and it seems to be working much better now. Still find some drives needing mounting but most of them working fine now.

Thanks a million a star for your help guys!
 

My Computer

OS
Windows 7
After a drive cleanup, every USB drive plugged into will be installed afresh and get a drive letter. If it does not happen it only points to some problem with your system.( I do a drive cleanup periodically. No problems. It cannot make anything worse. The worse part is elsewhere.)

As pointed in my previous post, do a malware check and also run Microsoft Fix-it. You may also try reinstalling the chipset drivers for your motherboard.
 

My Computer

OS
Windows 7 Home Premium 32 bit
Yes run these mate and see

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleepingcomputer delete any rubbish found with themalware scans

Be wary of the add ons that ADW seems to come with now if they don't work them maybe try this

RESCUE AV BOOT SCAN

Go to here 5Bootable AntiVirus Rescue CD for Windows: Free Download and usefully the Kaspersky one is ok > make a bootable diskor USB stick set the BIOS to boot from what drive you are going to use an itwill run through the machine from the very start of power on. It would pick upanything that is lurking in or around the registry at least.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Thank you ICit2 for chipping in for the malware check.
 

My Computer

OS
Windows 7 Home Premium 32 bit

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
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