USB Flashdrive could not be found - Error Code 39

[Tigerking]

Hello everyone,

i have a big problem with my usb ports.

I have the problem since 2 weeks. I think the problem started when i tried to reinstall Acronis True image. I had the version 2012 and couldnt deinstall it, so i deleted all acronis keys in registry. After some permission problems in registry i finaly have installed 2011 version again.

But problem now is, that no USB Flash Stick, USB external harddrive cant be found. im getting this error:

windows cannot load the device driver for this hardware. the driver may be corrupted or missing. (code 39)

But when i connect my iphone, and my digitalcamera everything works.

What i have tried:

to delete upperfilter, lowerfilters in registry. found some help solutions on google search. but did not helped. After deleting that keys i cannot start windows. it ends with a bluescreen and restarts. so i recovered the last restorepoint. ( i dont have an older restorepoint )

i tried to deinstall that driver and reinstall it, tried to update chipset drivers from mainboard.
tried to make a startup repair.
nothing helped.

Anyone else have some ideas how to repair ? I dont want to reinstall windows. I hate to reinstalling windows.

maybe you can help me

 

[marsmimar]

Hello Tigerking and welcome to Seven Forums. Sorry to hear you're having these issues.

Don't know if this will help or not but it won't hurt to try running a System File Checker scan from an elevated command prompt (Option Two, this tutorial.) If any problems are noted, run the scan 3 times rebooting in between each scan.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

If your computer is from one of the big builders like HP, Dell, Acer, etc you could go to their support site and make sure you have the latest drivers for your machine.

 

[jumanji]

Try this.

Download drivecleanup.zip v0.8.1 from Drive Tools for Windows

Extract it to a folder. It will have two folders Win32 (for 32 bit Windows) and X64 (for 64 bit Windows) containing DriveCleanup.exe. Copy the appropritae .exe file to your C > Windows >System32 folder.

Unplug all USB devices (except the USB KB/Mouse).

Open an elevated Command Prompt, type drivecleanup.exe and press ENTER. ( Start Menu > All programs > Accessories > Right click on Command Prompt > Run as Administrator)

This will cleanup all the USB drivers and associated registry entries and you will be starting with a clean slate.

All devices will be recognised afresh as you plugin and the approprite drivers installed afresh.

Hope this resolves your problem.

 

[Tigerking]

hi, thanks for the help. im ready to try everything. the System File checker havent found any errors. Not helped

The Drivecleanup tool i already tried, but without success.

Thank you.

 

[1Bowtie]

Next thing to try is a earlier restore point prior to the problem. When you deleted all the Acronis files and folders you deleted something that was associated with the USB drivers. So you have to get back prior to the problem.

 

[jumanji]

hmmm... I think your computer is very badly messed up with Acronis. Please wait to see if someone else can help you.

And yep if you have a restore point before you even touched anything Acronis it should help as 1Bowtie suggests.

 

[Tigerking]

Thats the big problem. there is no restore point :/ damn

 

[HammerHead]

2012 Web of Destruction

I did an uninstall of 2012 and it refused to give me back my computer. This link will describe some of the problems it presents.

Leftover Drivers? | Knowledge Base

The only solution for me in the end was a clean reinstall. Good Luck!

 

[Tigerking]

oh damn acronis .... so much problems. the thread is interesting, but dificult to understand for me. What can i do ? Isnt there any registry backup, repair tool that can fix it ?

 

[HammerHead]

Bad News

I do not know of any registry tools that will clean up the Acronis mess. If you have an image of your OS prior to installation of ATI 2012 that would work. If you don't have such an image I am afraid you are stuck. To get further help you need to fill out your "system specs".

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Access System Specs from your user control panel or click the link at the left bottom of your post. That info will be of help to someone helping you.

Your disk drivers and hard to tell what else (in your case USB) are being "messed" over by the ATI entries left in the registry. In my case I couldn't find a way to rectify it with out a clean install. Your manufaturer should have some kind of restore to "new condition" software. Once again you need to post your specs so people can help you find what is available. I am afraid that you are headed for a clean install from scratch. When you post the specs there may be some more suggestions. There are tutorials availabe here for clean installs.

I have quit Acronis.

 

[writhziden]

Before doing a repair install, and since this is USB related, you could try going through the steps in http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html and see if you are able to reclaim your USB drivers for the drives.

 

[HammerHead]

Before doing a repair install, and since this is USB related, you could try going through the steps in http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html and see if you are able to reclaim your USB drivers for the drives.

Thats a good suggestion. But if there are registry entries that insert Acronis control over the drivers it will rewrite on a boot and you are back to the same problem. That is what was wrong with my system and hard drive drivers. Once I eliminated the driver files the registry started giving me the code 39. My hard drives were functioning because it was loading the correct drives as well as attempting to load the Acronis drivers

 

[writhziden]

Before doing a repair install, and since this is USB related, you could try going through the steps in http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html and see if you are able to reclaim your USB drivers for the drives.

Thats a good suggestion. But if there are registry entries that insert Acronis control over the drivers it will rewrite on a boot and you are back to the same problem. That is what was wrong with my system and hard drive drivers. Once I eliminated the driver files the registry started giving me the code 39. My hard drives were functioning because it was loading the correct drives as well as attempting to load the Acronis drivers

Yeah, I've read these problems with Acronis in the past. That is why I will not touch the program even if it came "free" on one of my external drives. I have tried to research methods to remove such Acronis entries from the registry, but I have not yet found a solution. I will post back if I do.

 

[writhziden]

I found this site very informative: Leftover Drivers? | Knowledge Base

Also: 24545: Acronis True Image Home 2012 Cleanup Utility

 

[HammerHead]

Another Good Suggestion

I found this site very informative: Leftover Drivers? | Knowledge Base

Also: 24545: Acronis True Image Home 2012 Cleanup Utility

Didn't work for me but it is worth a try. Please, I am not trying to be negative. The Acronis engineers evidently gave no thought to a clean uninstall. And what were they thinking when they constructed software to usurp the OS?

 

[writhziden]

I found this site very informative: Leftover Drivers? | Knowledge Base

Also: 24545: Acronis True Image Home 2012 Cleanup Utility

Didn't work for me but it is worth a try. Please, I am not trying to be negative. The Acronis engineers evidently gave no thought to a clean uninstall. And what were they thinking when they constructed software to usurp the OS?

I definitely agree with your thinking. As a software engineer myself... Nevermind, I will not go there... I am just trying to find a viable solution for the OP. There do not seem to be too many out there.

Question for you HammerHead: Did you do everything in the "correct" order as outlined in that first post? I am curious whether that post is as helpful as it seems to be.

 

[HammerHead]

Correct Order

I must admit I did not. The excuse might be lame but here it is.

I fought the problem for a day and a half before I found the thread. I had really dug into my system. The two .sys files were already gone when I found the thread. So that puts me out of sequence. What I was fighting was not my usb. My drives all had extra drivers after the delete. I was loading the two MS drivers and I had entries in device manager for two more which I had deleted and hence I was getting the error 39. Every time I tried to delete the registry keys in the procedure I got a Bsod on boot and had to put in a restore point. Although I work on the resistry I would not call myself well versed in it. Here is a link to the thread I was working with. It shows the extra drivers that was the problem.

http://www.sevenforums.com/drivers/206841-disk-driver-problem.html

 

[HammerHead]

Disclaimer

Some of this may help the poster. It was a total disaster for me. But you have to remember User + Software + Hardware when all summed together creates unlimited solutions. Some work for one person and not for the other.

 

[HammerHead]

Sounds Good

That sounds good. The ones I deleted were from Acronis because I checked the properties before deletion. But your suggestion sounds good and logical. I would try that But I have a new system now so no problem. The poster should try writing over that file (files, two to be exact). I do not know what that would do about the attempt at loading them during a boot. When in fact they do not belong in the listing in device manager normally. This poster has a usb problem but it is related I feel to some Acronis leftovers.

 

[writhziden]

I take back what I had written... confused an Acronis file with a system file that had a similar name, but they are not exactly the same. It sounds like if those directions in the previous post are followed in the correct order, it may be useful to the OP. If not, there are other ways around the registry issues. I may have to play around with Acronis myself to figure them out, but I'm sure it can be done. I have a system image right now that I can revert to if Acronis royally messes up my system, so I am not too worried about it.